Service Engineer at Rain Bird Corporation (Tucson, AZ)

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Overview

The Service Engineer provides technical phone support and completes projects related to the hardware, software and/or communications on all components of Rain Bird Pump Station Systems, Central Control, and other Golf or Commercial products. This person must be familiar with a variety of irrigation, engineering, and pump station design concepts, practices, and procedures.

Responsibilities

  • Provide technical phone support to customers, distributors, and field personnel
  • Complete assigned projects and provide the summary of work and hours to the Service Engineering Manager
  • Ensure all phone support and projects are performed in accordance with the applicable Service Level Agreement
  • Provide remote troubleshooting of repair irrigation components, including valves, rotors, electronic controllers flow sensors, and other products
  • Remotely work with on-site technicians as required for installation, maintenance, or repair projects
  • Prepare and conduct training, remotely and in a classroom environment at Rain Bird in Tucson, AZ
  • Travel as necessary, including overnight, to meet at specific distributor or customer sites. Up to 25% travel may be required.
  • Track, report, and follow-up on product and technical issues using established escalation processes
  • Participate in the GSP 24 hour on-call phone support rotation
  • Assist in documenting improvement projects to ensure field support personnel have adequate troubleshooting and operation manuals


Qualifications

MINIMUM QUALIFICATIONS:
  • B.S. Degree in Engineering plus 3-5 years relevant experience preferred or Associates Degree in Agriculture-Turf grass Management or Business, plus 10 years relevant experience, or equivalent combination of education and experience
  • Strong computer troubleshooting skills, both hardware and software
  • Strong verbal and written communication skills
  • Ability to work closely with co-located and remotely located colleagues.
  • Direct customer service and support experience
  • Knowledge of electronics
  • Willingness to travel on an as needed basis


DESIRED QUALIFICATIONS:
  • Fluency in Spanish or other foreign language(s)
  • Irrigation, golf course service and Golf Central Control programming experience
  • Previous experience with people management and project management


Rain Bird Corporation is an Equal Opportunity Employer
More Information on Rain Bird Corporation
Rain Bird Corporation operates in the Other industry. The company is located in Azusa, CA and Tucson, AZ. Rain Bird Corporation was founded in 1933. It has 893 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 7 open jobs at Rain Bird Corporation, click here.
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