Service Engineer

| Jersey City, NJ
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Overview

Want a role with a company working with relevant, cutting-edge software technologies across enterprise infrastructures and deployments? This position is your opportunity to work hands-on with our customers and become an expert in AvePoint’s product offerings.

What will you be doing?

As a Service Engineer, you are a technical specialist that is pivotal in the delivery of our services catalog to customers both remotely and on-site. Our professional services include software implementation, migration services, and turn-key training solutions for AvePoint tools, SharePoint and Office 365.  

Your responsibilities will include:

  • Becoming an expert on AvePoint’s product offerings and the service implementation process
  • Installing, configuring, and implementing AvePoint products in complex enterprise infrastructures to fulfill customer requirements
  • Providing validation and readiness of AvePoint products against technical and business requirements
  • Delivering training sessions to customers through web-based conferences or on-site at a customer location
  • Compiling technical documentation for project deliverables and implementation design
  • Effectively and accurately set client expectations and deliverables
  • Serving as an ad-hoc technical resource to provide technical support, product demonstrations, and/or solution consultations
  • Implementing proposed technical strategies and solutions to satisfy customer business needs
  • Servicing various technical projects for internal purposes
  • Advancing internal QA and Scenario testing using virtualized resources that simulate client infrastructure

OK, I'm interested... is this the job for me?

We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you.

As a Service Engineer, you are someone who loves working on software delivery and implementation projects with external customers. Ideal candidates should have a solid technical background, and experience in enterprise software roll-outs and deployments.

Other qualities you’ll need to be a fit for this role include:

  • BA/BS Degree (Computer Science/Engineering majors preferred) 
  • 2+ years of professional technical experience
  • Excellent written/verbal communication and presentation skills
  • Aptitude to provide a high level of customer service
  • Capability to work individually and within a highly collaborative team setting
  • Willingness to learn and adapt in a fast-paced environment
  • Ability to travel

Knowledge of the following technologies:

  • Installation, configuration, maintenance, and troubleshooting for Windows Server, IIS, and SQL server, and understands how these software components integrate with SharePoint
  • ITPro related topics such as SharePoint administration and management of supporting technologies including Microsoft Windows Server and SQL Server
  • Familiarity with Office 365, Azure, and related cloud services
  • Microsoft .NET Framework and related solutions
  • Active Directory DNS, SMTP, TCP/IP, and DHCP technologies
  • Working technical knowledge of current software protocols and Internet standards

About AvePoint

Check out our careers blog for content on our people, culture, and workplace!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

AvePoint promotes and maintains a drug-free workplace.

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