Service Architect at Zscaler

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Company Description
Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company's cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.
Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler's purpose-built security platform puts a company's defenses and controls where the connections occur-the internet-so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.
Job Description
The Service Architect is a senior service sales role. This role is responsible for selecting the right services and convincing prospects how particular services can fulfill their cloud transformation journey. Post-sales, this role enables customers and sales leaders to tailor services for customers who are on new phases of their journey.
This role requires a deep understanding of security and networking technology, along with the ability to understand and interpret organizational dynamics. Further, the ability to engage and positively influence key technology and enterprise architecture decision makers is key. You will be required to explain, gain agreement and document how Professional Services can remove barriers and enable customer objectives and projects. Written and verbal communication is critical in this role which is often called in at the most critical junctures of major deals.
*Services Workshops
Lead transformation workshops across security, network, application, authentication, communication, and enterprise architecture teams to challenge, educate, design, and plan for a world where users, applications, and data can reside anywhere.
*Statements of Work
Create 90, 180, 365 day roadmaps with the customer that addresses their scoped business objectives, technical requirements, and Zscaler technology required. Define the services & upsell framework and explain options fully to the Sales team.
*Trusted Internal Reference
Educate internal teams on industry trends (SD WAN, M365, etc.), best practices and how solutions work over many years. Act as an interface to the Professional Services Delivery team & Sales teams for sales cycles, planning, and delivery.
RESPONSIBILITIES:
  • Technology leadership approach that can own definitions of technical and architecture requirements for services
  • Drive technical service sales for the local GEO (AMER, EMEA or APAC)
  • Demonstrate strong understanding of networking and security architectures and engage in technical discussions with network and security architects of large enterprises.
  • Present both industry and Zscaler technical architecture as it relates to customers' and prospects' environment and technical requirements.
  • Own the room and coordinate high-level technical service workshops to gain agreement from diverse stakeholders and agendas.
  • Leverage relationships to accelerate the sales cycle.
  • Ensure the sales and customer success organizations are fully supported and have the necessary resources to be successful.

Qualifications
  • Experience for this position is typically gained by 5+ years of success in a similar role working for a vendor
  • Broad understanding of security, networking, authentication, and Internet and ISP fundamentals
  • Strong understanding of how to navigate large enterprise organization/personnel structures
  • Demonstrated ability to lead cross-departmental collaboration on strategic initiatives
  • Demonstrated ability to develop and execute on large, complex SaaS solution opportunities
  • Experience managing executive-level relationships
  • Excellent communication and follow-up skills and very engaging interpersonal skills
  • Minimum Education: Bachelor's Degree in Business and/or equivalent work experience

Additional Information
All your information will be kept confidential according to EEO guidelines.
#LI-BP1
What You Can Expect From Us:
  • An environment where you will be working on cutting edge technologies and architectures
  • A fun, passionate and collaborative workplace
  • Competitive salary and benefits, including equity

Why Zscaler?
People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we'd love to talk to you about joining our award-winning team.
Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com .
Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Candidate Location Eligibility:
San Francisco, CA

Technology we use

  • Engineering
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • PipedriveCRM
    • MarketoLead Gen

An Insider's view of Zscaler

What are some social events your company does?

Here at Zscaler, we know how to have fun! Many of us participate in events ranging from celebrating cultural events, Intern Expos, Family Fun Day, International Women's day, to organizational off-sites.

We are able to find ways to celebrate anything from annual Employee Work Anniversaries to being recognized as a Great Place to Work company!

Valerie

Talent Ops Specialist

What kinds of technical challenges do you and your team face?

One challenge my team faces is staying ahead in the ever-changing tech landscape. We’re tackling this by building a library of widgets, or carefully designed, reusable pieces of code, so we can keep our tech stack dynamic. The goal is to be able to plug these widgets into any of our products, reducing redundancy and keeping things loosely coupled.

Bettina

Software Engineer

What are Zscaler Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Promote from within

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