JOB SUMMARY
Responsible for defining the test strategy and executing testing to verify the quality of software. Pro-actively look for automation opportunities earlier in the development cycle and collaborate with cross-functional teams to streamline test processes. Responsible for documenting test methodology to ensure the delivery of quality products. Involve in projects of moderate to high complexity within one or more development environments. Participate in multiple programs/systems as a project team member. Considered a subject matter expert for a single program/system. Provides guidance around test cases, automation, testing and defects to junior team members.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience
Defines and tracks quality assurance metrics such as defects, defect counts, test results and test status.
Minimize noise around defects by doing additional analysis of scenarios. Ensure defects are well-written and have all required diagnostic information. Drive defects to resolution.
Review test cases to ensure they cover requirements and ensure optimal customer experience.
Sets manual and automation test execution goals for the team.
Performs both back end system and front end UI triage and troubleshooting when identifying defects
Script test scenarios using automation tool scripting language (Python, Ruby, etc.,).
Delivers quality process training to technical staff and acts as an internal quality consultant to advise or influence business or technical partners
Performs quality audits across the various IT functions to ensure quality standards, procedures and methodologies are being followed
Ensure alignment between business operational strategies and quality assurance of our products
Diagnose complex issues, evaluate, recommend and execute the best resolution
Develop, modify, enhance and implement test plans designed to support new or existing business initiatives.
Identify improvement opportunities (process / tools / duplication) and work with cross-functional teams to bring in testing efficiencies.
Trains technical staff and functions as the SME to cross-functional teams
Performs other duties as required or assigned by Management, which are reasonably within the scope of this job description
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Excellent written and verbal communication skills
Detail-oriented and should be able to identify and tackle technical issues
See beyond the obvious to help identify and troubleshoot defects in different scenarios
Proficiency of SDLC, software testing processes and software testing tools such as HP-ALM, TestRail
Be results-oriented and have the drive to meet targets and deadlines
Extensive experience with automation scripting languages like Python, JavaScript, Ruby, ...
Experience defining automation strategy and implementing automation framework
Ability to communicate up to key stakeholders (armed with data points and facts)
Ability to focus on deadlines and deliverables
Self-starter, self-motivated, driven individual
Ability to work well with shifting priorities
Ability to work with cross-functional team of internal and external resources
Keen attention to detail
Display professional, positive, and approachable attitude/demeanor and discretion
Critical thinker, ability to negotiate with key stakeholders and maintain positive attitude
Excellent organizational skills
Understanding of database schemas and querying tools
Creative solving of technical problems to ensure the ability to translate technical requirements into test plans
Ability to track multiple test efforts simultaneously and to be able to synthesize the results in fast paced environment
Excellent analytical and problem solving skills
Excellent understanding of test automation framework and tools
Ability to lead a team through effective delegation, training, conflict management and motivation
Extensive experience leading teams
Education
BA/BS in Information Technology, Computer Science, or related field or equivalent work experience
Related Work Experience
5 years system development, testing, and/or business experience with coding, testing, and design.
WORKING CONDITIONS
Office environment
ISW381 316147-3 316147BR