Senior Technical Triage Engineer, MS (Meraki Switch) at Cisco Meraki

| South Bay +2 more | Remote
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About the Role

As a Technical Triage Engineer, you will be fully embedded in our MS (switching) appliance team and be responsible for deep-diving into critical customer issues. You will collaborate with support to analyze recreations and expose insights to sophisticated networking issues. You will work directly with the engineering and product groups to root cause problems, propose solutions, and help define the roadmap for fixes. In the end, you will be a key member in delivering a quality experience for our customers and team!

As a critical member of the team, you will:
  • Perform in-depth analysis of hardware and software errors and architectural issues. Perform simple code scrubs and fixes where possible.
  • Advise and assist developers with bug validations, labs & repro setups, product behavior, and networking concepts
  • Supervise critical and systemic customer-found issues with the MS product, analyze trends and investigate potential solutions
  • Partner with testing and product management to validate and supervise compatibility of Meraki features with other vendor solutions
  • Participate in product design, testing and early field trials
  • Represent engineering and product in customer calls requiring business engagement
You are an ideal candidate if you:
  • A degree in CS, EE, or a related technical field or equivalent proven experience
  • 5+ years of work experience with switching network technologies
  • CWNA/CCNP/CCIE routing/switching/security or above certification
  • Experience in technical support, product testing, or QA preferred
  • A passion for computer networking, cloud, and emerging innovative technologies
  • Strong user emotional intelligence with a deep desire to understand top customer problems
  • An ambitious, can-do attitude with a strong sense of product quality
  • A love for solving technical problems in creative ways
Bonus Points for:
  • Knowledge of C/C++
  • Have experience with relational databases and query languages (SQL)
  • Experience with Jira and Git
Wondering What Working at Cisco Meraki is Like?

Picture a beautiful office, balanced catered meals, fully stocked kitchens, an onsite gym, and paid time off to volunteer. Cisco Meraki has crafted an amazing equal opportunity focused office where employees thrive. We are confident you will love it here.

Cisco Covid-19 Vaccination Policy

The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco requires all new hires to be fully vaccinated against COVID-19 in the U.S., unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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Candidate Location Eligibility:
Chicago, IL
San Francisco, CA

Technology we use

  • Engineering
    • C++Languages
    • JavascriptLanguages
    • ScalaLanguages
    • SwiftLanguages
    • ReactLibraries
    • Backbone.jsFrameworks

An Insider's view of Cisco Meraki

What are some social events your company does?

Meraki Chicago hosts several social events. Some current and past events include weekly yoga and meditation sessions and cocktail classes, cooking classes, drag bingo, talent shows, and more!

Javana

Operations Supervisor

What does your typical day look like?

Badge in the door nearest the espresso machine and make latte art in the form of the Cisco logo. Work can range from teaching customers how RF works to designing multi-site Meraki networks. When I'm not evangelizing customers, teaching Networking-101, or handling escalations, I make easy work of those foolish enough to challenge me at ping pong.

Zakariya

Systems Engineer

How do you make yourself accessible to the rest of the team?

By simply just being around. In addition to the regularly scheduled one on one meetings I have with everyone, I make sure that my team knows I am always here to help, in any situation.

Lorenzo

Network Support Manager

What are Cisco Meraki Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Cisco Meraki has an Employee Experience team dedicated to ensuring that each Merakian has the best experience during their time at Meraki.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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