nfosys is seeking aCustomer Service Representative. This position's primary responsibility will be to translate software requirements into working and maintainable solutions within the existing application frameworks. The chosen candidate will apply technical proficiency across different stages of the Software Development Life Cycle, gather accurate requirements and work closely with stakeholders to prioritize tasks and the scope of development. The role will require strong attention to detail with the ability to identify errors and make adjustments in a testing environment while contributing towards developing and adhering to best-practices for developing applications that are scalable, relevant, and critical to the project.

RequiredQualifications• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.• At least 2 years of Information Technology experience.• Candidate must be located within commuting distance ofLocationor be willing to relocate to the area. This position may require travel to project locations.• U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

PreferredQualifications• At least 1+ years of experience asCustomer Service Representative• Handles inbound and outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention.• Responsibilities may include answering customer questions, explaining available services, correcting errors, providing information on pricing, taking orders, developing leads, and or selling products and services.• Handles inbound/outbound calls of lesser complexity and that are primarily routine or basic in nature.• Follows basic procedures and scripts. requires fundamental knowledge to navigate company's customer information systems and or order system with a basic knowledge of company, services and products.• More complex customer inquiries may be passed to higher-level Call Center Representatives.• 1-4 years' experience.
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation.

With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

To learn more about Infosys and see our ideas in action please visit us atwww.Infosys.com

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