At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.
Responsibilities

• Deliver holistic monitoring capabilities utilizing digital experience monitoring tools to ensure the proper performance and reliability of endpoint hardware and software.
• Establish an endpoint health strategy and drive the adoption of this strategy across the enterprise.
• Detect and pinpoint performance issues with deployments and configurations.
• Consolidate performance metrics from various sources to continuously improve the end user experience.
• Perform daily system monitoring, implement metrics, and review trends to proactively identify technical issues prior to end user impact.
• Proactively identify, troubleshoot, and tackle complicated technical issues in an enterprise environment.
• Collaborate with other endpoint engineers as well as several other technology teams (network, security, server, service desk, etc.) throughout the issue resolution lifecycle.
• Establish Monitoring baselines with Operations team and set up appropriate alerting and triage
• Implement and maintain all endpoint monitoring integration with ITSM platform (ServiceNow).
• Improve quality of IT services for end users in relation to incident submission reductions and MTTR reductions.
• Have a proficient understanding of other related platform technologies and capabilities (Infrastructure Virtualization, Cloud Computing, Domain Services, Configuration Management, Automation, etc.).
• Trained in the use of version and source control and the ability to collaborate through code with tools such as Gitlab, Github, etc.
• Skilled in the creation and troubleshooting of Group Policy.
• Collaborate with reporting resources to deliver dashboards and presentations for upper-level management.
• Drive work items to completion to meet the deadlines.

Requirements

• Minimum of 7 years' experience engineering and supporting Windows (Mac a plus) client operating systems
• Minimum of 5 years' experience as an end user computing engineer
• Must have deep understanding of the Windows (Mac a plus) operating system to be able to both engineer, support, and analyze performance.
• Ability to analyze data, recognize trends, and react accordingly.

Qualifications

• Experience with endpoint monitoring tools such as Lakeside SysTrack
• Ability to create and troubleshoot Group Policies
• A solid understanding of Active Directory and security groups
• A solid understanding of Intune and Autopilot
• Ability to take verbal instructions as requirements for delivery
• Ability to work in a team and independently
• Ability to explain the techniques being used and document them for the team to understand and replicate
• General network troubleshooting (Knowledge of client-side DNS, DHCP)
• Strong Problem-solving skills
• Strong communication, time management, and organizational skills
• Ability to effectively prioritize and execute tasks while meeting deadlines
• Experience working in a Scaled Agile Framework (SAFe) is recommended
• Ability to write and troubleshoot infrastructure scripting automation (PowerShell)
• Working knowledge of and experience with ServiceNow a plus
• Some virtualization administration experience a plus (VMware)
• SQL query authoring experience a plus
• Elastic (ELK) experience a plus

Benefits:

• Tuition reimbursement, commuter plans, and paid time off
• Highly competitive compensation that include base salary plus bonus
• Medical/Dental/Vision plans, 401(k), pension program, and more!

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This job is not covered by the existing Collective Bargaining Agreement.
Required Certifications:
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We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.
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