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Senior Solutions Engineer, Ads (Remote)

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Our mission is to bring community and belonging to everyone in the world. Reddit is a community of communities where people can dive into anything through experiences built around their interests, hobbies, and passions. With more than 50 million people visiting 100,000+ communities daily, it is home to the most open and authentic conversations on the internet. From pets to parenting, skincare to stocks, there’s a community for everybody on Reddit. For more information, visit redditinc.com

Problems can arise in any of our technical integrations which involve solving complex issues. This requires deep technical awareness of the platform, to properly identify root causes and propose solutions for systemic problems. The Solutions Engineering team is responsible for leading these investigations, including coordinating communication with internal and external stakeholders, keeping track of open issues, and creatively coming up with means for getting to the right data to identify the problem. Solutions Engineers at Reddit are entrepreneurially minded engineers, who leverage their strong technical experience along with business acumen to help internal and external stakeholders achieve their objectives.

Reddit is seeking a Senior Solutions Engineer to support our rapidly growing advertising business. Do you have a knack for explaining technical concepts to various audiences? Do you love evangelizing technical concepts, solving problems, and want to play a major role in increasing the adoption of best practices with our customers? Reddit offers a uniquely flexible and human product to our advertisers by offering everything from live engagement campaigns to branded in-browser video games to fully native in-feed placements. If you’d like to help define what it means to be a Solutions Engineer at Reddit and be part of the team that is turning Reddit into a sustainable, long-term business, come join us!

You will be responsible for partnering with our Sales organization by removing technical and business related obstacles in front of a sale, advocating for customer interests to relevant internal teams, and creating compelling technical content. You get excited talking to engineers, product managers, and growth marketers. Additionally, you’ll represent internal business teams in articulating the needs of our customers and the market back to our Engineering and Product leadership.

Reddit is continuing to grow our teams with the best talent. This role is completely remote friendly and will continue to be after the pandemic.

Responsibilities:

  • Gain in-depth knowledge of our advertising platform, all the way from the front-end tools for ad creation to predictive modeling, delivery, auctions, and attribution
  • Identify the root cause for poor performing creatives, low fill rates, or other potential revenue-harming incidents
  • Ensure the success of customer POCs through effective management of success criteria, planning and execution
  • Distill and advocate customer interests, needs, and product feedback to Product Management, Engineering, Marketing and Sales
  • Maintain awareness of internal roadmap and new product features to evangelize with sales/customers and provide their feedback to Reddit product management and engineering groups
  • Influence the improvement of Solutions Engineering processes and practices
  • Continuously learn and update skills and keep aware of industry trends in the integration and data management space
  • Work with the Ads Engineering team to help:
    • Define the next generation architecture for applications to support Reddit technical and non-technical stakeholders
    • Identify gaps in the existing system and designing alternatives that are scalable, robust, and easy to maintain
    • Review existing documentation and test cases. Contribute to the evolution of testing strategies and test case coverage across our advertising stack
  • Contribute to the vision, strategy, and execution for the Ad Operations, QA, Product, and Engineering groups across the Reddit platform
  • Leverage your world-class communication skills to clearly summarize and articulate simple solutions to complex problems to a variety of internal and external stakeholders
  • Exhibit exceptional client-facing skills. You are equally comfortable presenting to C-level staff both internally and externally as you are presenting to an external-facing client
  • Be able to hit the ground running. Have the capabilities to rapidly absorb information and come up-to-speed quickly as a self-starter
  • Create extensive documentation on all processes and ad guidelines/specifications and educate operational, product, and sales stakeholders as required

Required Experience/Qualifications:

  • 5-10 years’ experience in AdTech/MarTech at a top-line publisher, DSP, SSP, Ad Network or Ad Agency preferably as a Solutions or Integrations or Professional Services Engineer
  • A firm understanding of enterprise integration methodologies, best practices and API architecture
  • Strong technical background with hands on professional or personal experience in many of the following areas: 
    • Web development, mobile development, device platforms & architectures, ETL concepts and workflows, high availability systems and business continuity
  • Strong critical-thinking, analytical, logical, and results-oriented skill set
  • Understanding of log parsing, device logs, API response codes and other technologies related to advertising required (ie Charles Log/Fiddler)
  • Adept with writing database queries and data analysis

Preferred Experience/Qualifications

  • Proficiency with big data visualization tools as DataDog, Tableau or similar. Exposure to and working knowledge of SQL, HIVE or another database architecture a strong plus
  • Development experience in one or more of the following languages:
    • Java, Javascript, Ruby, Go, Node, Python
  • Command-line expertise with Linux or UNIX a plus
  • Background in product development, management or technical pre-sales of digital advertising technology such as ad platforms and networks, marketing automation, attribution etc.

Benefits: 

  • Annual Personal & Professional development funds
  • Comprehensive Health benefits
  • Workspace benefits for your home office
  • 401k Matching
  • Family Planning Support
  • Flexible Vacation (please use them!) & Monthly Global Wellness Days
  • 4+ months paid Parental Leave  
  • Paid Volunteer time off
 
#LI-CJ1 #LI-remote

Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].

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Technology we use

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What are Reddit Perks + Benefits

Reddit Benefits Overview

Reddit is all about diving into your passions and interests. Our benefits are flexible, putting your wellness needs first, so we can build a vibrant culture where we work and thrive together.

Culture
Volunteer in local community
Reddit encourages its employees to take advantage of its Volunteer time-off policy which gives employees eight hours per month to make an impact in their communities via volunteer work.
Friends outside of work
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Reddit offers a 10% discount on pet insurance.
Wellness Programs
Reddit offers personal, professional, and workspace wellness programs.
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Reddit will fund up to $5,000 per year towards your day care FSA.
Generous Parental Leave
Non-birthing parents receive up to 16 weeks of paid parental leave. Birthing parents receive 22+ weeks of paid parental leave.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Reddit offers up to 17 weeks of paid family medical leave.
Adoption Assistance
Reddit will reimburse up to $25,000 for adoption and surrogacy expenses, and provide up to 16 weeks of paid bonding leave.
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
In addition to an unlimited vacation policy, Reddit offers one paid wellness day off per month.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Reddit will fund up to $150 per month towards your parking and public transportation costs to commute into the office.
Company Outings
Free Daily Meals
Enjoy free lunch in all of our offices!
Stocked Kitchen
All of our offices are stocked with delicious snacks and beverages!
Happy Hours
Relocation Assistance
Fitness Subsidies
Utilize your personal wellness stipend to fund your fitness and take advantage of nationwide discounts for Classpass.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend

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