Senior Solution Engineer (Amazon Connect) at NeuraFlash (Remote)

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About NeuraFlash:

We are a leading AI and Consulting Partner of Amazon & Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels, Service Cloud, Field Service, CPQ, Mulesoft, and Einstein Analytics. We are experts in building experiences grounded in data that transform and optimize the employee and customer journey.

What sets NeuraFlash apart?

At NeuraFlash, our people form the core of our business and the soul of our brand. We hire individuals who inspire us and look at challenges as opportunities to create innovative solutions. You’ll be provided with ongoing education and development opportunities via our Salesforce Partnership Program and mentorship programs created for our aspiring leaders. NeuraFlash is on the forefront of cutting-edge technologies and we understand by investing in you, we’re investing in ourselves!

NeuraFlash is growing and hiring a Solution Engineer specializing in Amazon Connect & Service Cloud Voice Solutions! As a member of our Solution Engineering team, you’ll be heavily involved in the pre-sales process for a variety of cutting-edge technology projects primarily with Salesforce Service Cloud Voice, Digital Channels, AI & more! Working closely with and reporting to our Director of Solution Engineering, you will be responsible for demonstrating and creating value for NeuraFlash services and products for Amazon Connect & Salesforce Service Cloud Voice, building technical credibility in compelling demonstrations, and creating accurate and competitive proposals for projects.

As a Solution Engineer, you'll contribute to our Service Cloud Voice product development efforts and Einstein Product Portfolio through field feedback to our Product Managers. Our Product Managers collaborate closely with our Service Cloud Voice Practice Lead and establish a best-in-class pre-sales process to provide high growth and penetration into key accounts in the Salesforce ecosystem.

  • Demonstrate Amazon, Salesforce and NeuraFlash AI products/assets to customers.
  • Lead discovery sessions, presentations and workshops with prospects and customers
  • Gather requirements for large-scale contact center digital transformation projects
  • Create compelling demos and deliver to customers and prospects, showcasing the power of the Amazon & Salesforce platform and the value of NeuraFlash as a Consulting Partner
  • Create and modify Proposals SOW’s and create responses to RFP’s
  • Help maintain and update lead management, pipeline & forecasting in Salesforce
  • Be liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvements
  • Nurture relationships with Amazon, Salesforce and our customers to continue to establish NeuraFlash as a trusted partner
  • Collaborate closely with delivery on project scope & estimates and execute our pre-sales process to the highest degree
  • Provide customer feedback and solutions to product management to continue to advance our portfolio of AppExchange products
  • Continuously ensure the highest possible level of customer experience
  • 2 - 3 years experience selling telephony solutions such as Amazon Connect, Genesys, Five9, New Voice Media, NICE inContact, Twilio, TalkDesk, etc. (preferably Amazon Connect or a similar cloud-based telephony solution)
  • 2 - 3 years in customer facing role, preference for Pre-Sales/Solution Engineering experience
  • 1 - 2 years in a consulting role (preferably)
  • BS in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience
  • Expert understanding of contact center telephony solutions, specifically Amazon Connect/Service Cloud Voice or a similar solution
  • Solid understanding of the Amazon and Salesforce platforms/architectures
  • A keen interest in learning rapidly in the AI Space
  • Strong customer facing skills
  • Attention towards detail
  • Team player
  • Great communication skills
  • Passion to succeed and drive the company forward
  • Open minded and flexible to change
What’s it like to be a part of NeuraFlash?
  • Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, our India office, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
  • Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
  • Collaboration: You have a voice here!  If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving.  Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
  • Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.
The “Flashy” Perks:
  • Be in the right space: Work at the forefront of AI & Innovation on the Salesforce Platform.
  • Growth: In just 2020 we grew by 45% and this year we plan to double again! There’s no limit to where your career at NeuraFlash can go.
  • L&D Program: We are invested in your success. This program was built to help our employees advance in their career in Salesforce and at NeuraFlash.
  • The Buddy Program: Each new team member is assigned a mentor to help them acclimate at NeuraFlash.
  • Monthly & Weekly Socials: We hold monthly & weekly virtual socials to have more opportunities to be together.
  • Company Retreats: This looks a little different in the age of COVID-19 but we gather the entire company twice a year to share stories & visions for NeuraFlash.  

Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations. If you prefer to work from your home, we can accommodate remote locations anywhere in the United States.

More Information on NeuraFlash
NeuraFlash operates in the Software industry. The company is located in Burlington, MA, Hoboken, NJ and Ramsey, NJ. NeuraFlash was founded in 2016. It has 247 total employees. It offers perks and benefits such as Health Insurance Benefits, 401(K). To see all 28 open jobs at NeuraFlash, click here.
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