Senior Software Engineer at Interactions

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Who is Interactions?
Interactions, LLC is the world's largest independent AI company. We operate at the intersection of customer experience and AI - two of today's most innovative and dynamic industries. Since 2004, we've helped leading companies like MetLife, Citi, Shutterfly, and LifeLock have millions of successful conversations, resulting in saving operational cost and increasing productivity.
Interactions' 5-year vision is to accelerate a transition from today's frustrating and uninspired customer service experiences into amazing conversational engagements! Allowing customers to communicate in their own words and on their channel of choice, to accomplish tasks, all without having to go through an agent. In doing this via our conversational AI engine, our customers benefit from dramatically improved customer experience and increased customer engagement, while also saving significant and demonstrable operational expenses.
Job Description
As a member of one of our Technology teams, you will contribute to building solutions that use natural language processing, cognitive computing, and artificial intelligence applications or the frameworks and infrastructure that support them.
Responsible for designing and implementing components and features of scalable SaaS platform.
Senior Software Engineer, Interactions LLC, Franklin, MA (Remote)
Job Description
Responsible for designing and implementing components and features of scalable SaaS platform.
Essential Job Functions :
  • Designing and developing high-volume, high-performance, high-availability, concurrent Java applications using proven Java frameworks and other JVM based languages and technologies.
  • Troubleshooting and fixing issues.
  • Writing design documentation, coding, and writing Unit and Integration tests.
  • Profiling and troubleshooting large scale concurrent and multi-threaded JVM based languages (Java).
  • Bringing new technical ideas, in keeping with latest industry trends, to fruition by prototyping and then incorporating them into the Platform.
  • Participating in daily Scrum activities to closely monitor work against schedules and deliverables, providing progress updates and reporting any issues or technical difficulties.

Qualifications:
Required:
This position requires a Bachelor's degree (or equivalent foreign degree) in Software Engineering, Computer Science or a closely related field and 5 years of software development experience using Java. Alternatively, will accept a Master's degree (or equivalent foreign degree) in Software Engineering, Computer Science or a closely related field and 3 years of software development experience using Java.
Experience, which may have been gained concurrently with primary requirement above, must include 3 years of experience with:
  • Designing and implementing service-oriented architecture for collaborating applications
  • Integrating software components and diagnosing/resolving defects in system integration
  • Writing tests to verify that code meets functional requirements, creating and executing test conditions for integration test
  • Writing and modifying technical documentation including SQL statements, Stored Procedures, and Functions
  • SQL and relational databases, JEE (previously J2EE)

Note: this is a telecommuting position working from home. May reside anywhere in the United States. Less than 10% domestic travel to Interactions LLC offices required.
#LI-DNI
Why Work at Interactions?
We've created a culture of people who are dedicated to helping each other and the company succeed. We take time to celebrate wins and recognize accomplishments. Whether it's a seasonal event or friendly competition, we're always thinking of new ways to have fun.
Our team's health and well-being is important to us. In addition to a full suite of benefits, we offer 5 weeks of time off with pay, 401k matching, paid parental leave and flexible work schedules. We are all committed to the company's success by being valued shareowners and are incentivized through individual performance and company results. Come join us!
Interactions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law.
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Technology we use

  • Engineering
  • Product
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • JIRAManagement
    • WrikeManagement

An Insider's view of Interactions

What are some social events your company does?

Whether it's a pumpkin carving contest, company trivia game, a virtual dog show, or our very own version of "MTV Cribs," we’re always thinking up new ways to have fun virtually!

Lauren

TA Operations

How would you describe the company’s work-life balance?

Interactions recognizes that our families, our hobbies, our physical & mental health, and our work are all equally important in creating employees who are strong, productive, and successful. We have an environment where people want to come to work, and also feel secure in their time away from work with generous PTO and flexible work schedules.

Brandie

Senior Talent Acquisition Coordinator

What are Interactions Perks + Benefits

Interactions Benefits Overview

We know that benefits are about more than just covering the basics (although those are important, too).
​​​​​​​Which is why you’ll find a wide variety of perks at Interactions.

To explore our benefits and perks further visit careers.interactions.com

Culture
Intracompany committees
Virtual workplace committee, Employee Resource Groups, D&I Ambassadors
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
We have identified sessions designed specifically for our leaders (Overcoming Unconscious Bias in the Workplace) and team members (Bridging the Diversity Gap).
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Interactions offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Interactions hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Customized development tracks

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