Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
Enterprise Work Delivery is a ServiceNow instance for work management, workforce optimization (tracking productivity data), and service center capabilities (frontline agent support) through integration with home-grown and vendor systems. The goal of the Enterprise Work Router is to improve productivity and operational efficiency for UnitedHealthcare.
You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:

• Develop software that meets user story acceptance criteria
• Follow good practice and good craftsmanship in code and configurations
• Be able to explain how a given piece of code or a configuration works, and why Innovate for user experience
• Thoughtfully apply automation to improve user efficiency. Support business partners in development and maintenance of system
• Support production users through monitoring and working incident tickets
• Attend daily standups to keep others informed of your progress and to collaborate with fellow team members
• Ensure system is securely developed for reusability and resiliency
• Ensure code and configuration support enterprise scalability. Collaborate with architects and engineers to execute system integrations
• Review API documentation to understand how to develop integrations with given APIs or systems
• Handle ServiceNow development
• Attend scrum calls and all scrum activities
• Deliver work under tight deadlines
• Able to manage workload of development, knowledge transfer, peer reviews and system health scans
• Provide support on operational tasks and help the incident rotation team
• Implement ServiceNow best practices in the solutions developed

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• 5+ years ServiceNow development experience, CSM - customer service Management
• Experience with troubleshooting issues in a live IT environment
• Familiarity with common coding and database concepts, including tables, columns, records, queries, keyed arrays, software design, unit vs. system test, instanced objects, client/server and SCRUM

Preferred Qualifcations:

• Any programming experience other than ServiceNow would be a huge plus
• Extensive experience with scripting in ServiceNow
• Solid grasp over CSM, Service Portal, Service Catalog, Workflows and REST APIs
• ATF
• Kafka
• Excellent problem-solving skills, especially initiative, adaptability and lateral thinking
• Excellent communication skills, especially being complete, precise and succinct in software design, software test and code commenting
• Ability to quickly learn a new topic and be able to explain that topic to someone else
• Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)
Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $79,700 to $142,600. The salary range for Connecticut / Nevada residents is $87,900 to $156,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Senior Software Engineer, Software Engineer, Software Engineering, Software Developer, Software Development, Computer Programmer, Computer Programming, Web Developer, Web Development, Application Developer, Application Development, Telecommute, Telecommuting, Telecommuter, Work From Home, Work At Home, Remote