Senior Software Engineer- Bots & Automation - Remote at LivePerson
LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.
We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.
Liveperson is an expert based culture, built on the drive and passion of smart people! Our business is growing and we are looking for people like you!
LivePerson is the global leader in conversational commerce solutions and we aim to make life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS, and Liberty Global, use our conversational commerce solutions to orchestrate humans and AI, at scale and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers.
Over the next three years, our goal is to transform the 268 billion analog phone calls between a brand and its consumers to digital on the LiveEngage platform. By doing this, we enable consumers to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact center’s become a unified experience.
The successful candidate has an opportunity to join a highly outstanding team within a fast-paced and successful organization.
You will thrive here if:
You can operate in a fast paced, dynamic environment
You can build partnerships that move our business forward
You build code that is simple, understandable, and clean
You see feedback or failure as motivation to learn and to grow
You believe data-driven decision making is the norm
You relate to our core principles (link) and want to work with Conversational AI experts
In this role you will :
- You will own the design and implementation of significant portions of the product development, and serve as a leader and mentor for a small team of engineers in their areas of work. A commitment to teamwork, and strong communication skills (to both business and technical partners) are absolute requirements.
- You will be creating a reliable, scalable, and high-performance service requiring exceptional technical expertise, a sound understanding of the fundamentals of Computer Science, and practical experience building large-scale distributed systems.
- Design and develop high-volume, low-latency applications for mission-critical systems and deliver high-availability and performance
- Ensure compliance with security standards
- Design REST-based backend services
- Debug production issues and help maintain existing code
- Development of technical specifications and documentation
- Participate in on-call rotations
- Work with Bots & Automation team in building next-generation bot runtime platform
You should be an expert in:
- Solid understanding of Data Structures and Algorithm Design
- Strong programming skills in Java with good knowledge of multi-threading.
- Expert-level knowledge of Databases (SQL, NoSQL) like Cassandra, MySQL
- Experience with Data Processing frameworks like Kafka, Airflow, Apache Spark, Hadoop
- Experience building REST APIs and debugging distributed microservice-based applications
- Experience in Kubernetes
- Experience with Git, Jenkins, and other Development tools
- Experience integrating with third-party APIs
- Experience with NodeJS & Python is a plus
Minimum Qualifications :
- Bachelor's degree in Computer Science or a related field
- 9+ years of experience building successful production software systems
Why you’ll love working here:
LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer top tier tech & data science colleagues, along with opportunities to push your own limits. We embrace invention and experimentation. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.
At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.