Senior Site Reliability Engineer (SRE), Soft Software Development
LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.
We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.
You will thrive here if:
You can operate in a fast paced, dynamic environment
You can build partnerships that move our business forward
You build code that is simple, understandable, and clean
You see feedback or failure as motivation to learn and to grow
You believe data-driven decision making is the norm
You relate to our core principles (link) and want to work with Conversational AI experts
Be part of a team which incorporates all aspects of software engineering Back-end & Front-end, Automation and CloudOps. Team target is to ensure service availability is best in class - we aim to provide full visibility and observability on messaging business uptime, Brands analytics and insights - fully automated by a self service software .
In this role you will:
- Design reviews for all key/complex designs and lead in research and development of open source and custom code
- Drive technical backlog creation and lead roadmap for technical components in team
- Inspire the team on technical topics, standards and abilities
- Create, build and design full AI bot which will serve the entire LP Organization
- Provide Realtime visibility and observability on messaging business uptime, Brands analytics and insights based on Big data technologies [Kafka, Hadoop, ES]
- Partner closely with leaders across LivePerson to drive a culture of operational excellence by providing data driven insights as well as design, write, and deliver solutions for all developers to utilize.
- Team Technology & Programming Stack:
- Java (Spring boot) , NodeJS, Vue.JS
- Google Cloud Platform - Kubernetes, docker, Google functions
- AWS - S3 and NoSql DynamoDB
- Big data technologies - Hadoop, Impala and ElasticSearch
- AI Amazon Lex - Bots intents - create, build and design full AI bot which will serve the entire LP Organization
- Microsoft Power BI
Your qualifications are:
- At least 3 years of experience as a back-end Engineer - Must
- Proven experience with one of the following programming languages Java/Python/NodeJS - Must.
- Experience in cloud providers - one of the following AWS, GCP, Azure - Advantage
- Experience with AI and bots - Advantage
- Technologies - Kubernetes, Hadoop and NoSQL DB’s - Advantage
#LI-Remote
Why you’ll love working here:
LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer top tier tech & data science colleagues, along with opportunities to push your own limits. We embrace invention and experimentation. You’ll have great benefits, flexible time off, plus snacks and drinks to keep your mind fresh and stomach full. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.
At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.