Senior Software Development Engineer in Test at Replicant (Remote)
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Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world, starting with customer service.
Replicant is building the world's first autonomous contact center that works out-of-the-box to solve customer problems over the phone using voice AI. You can think of Replicant Voice as a self-service, Thinking Machine™. Just like agents, Replicant is able to speak with customers in a natural tone, answer questions without delay, and deflect calls to resolve customer issues quickly. Now, enterprise customers can eliminate hold times, manage unpredictable call volumes, and give agents time back to resolve high empathy cases with a new, human + AI operating model.
If you're excited by AI and human-to-machine communications and want to make an impact with great technologists and strong go-to-market leaders, then look no further. We've grown our team by 3x, increased revenue by 4x, and were named a top enterprise AI company by The Information. We currently serve Fortune 500 customers, run millions of AI calls per month in production, and are increasing our footprint globally.
Replicant is an ecosystem for crafting conversations, with in-house deep-learning algorithms we’ve built from scratch that allow our Thinking Machines to listen, think, and interact with the world. We have also built a suite of tools for conversation design and development, monitoring, testing, continuous learning, and constant improvement.
We’re looking for a Senior SDET with an ability to dive into backend systems, design and implement testing strategies, solve tricky problems, and help innovate on our cutting-edge voice technologies.
What You'll Do
- Ownership: We know that we don't know everything and will need you to help us find the best answers. You’ll help define:
- The entire quality/testing strategy for Replicant
- Automation, black box, integration, and functional tests for telephony/voice applications and traditional UI’s
- Manual test suites that efficiently cover large chunks of functionality
- Quality certification, smoke testing, and the release process
What You'll Bring
- You are an independent thinker and like to own and solve complex problems
- You are interested in exploring the nuance and aesthetic of conversations
- You have tested telephony / voice applications
- You have a good understanding of / willingness to learn telephony / SIP
- You have impeccable attention to detail, are well organized and self-directed
- You are willing to wear multiple hats and work on manual testing until you build the automation
For all employees, we offer:
🏠 Remote working environment that respects time zone differences
💸 Highly competitive salaries, equity, and for US Employees, a 401(k) plan
🏥 Top of the line healthcare (medical, vision, and dental)
🌴 Unlimited paid time off, with a minimum of 15 days off per year
✈️ Amazing team trips & offsites where you can find our CEO baking bread for the team
Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.
Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.
Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.
Självdistans (Self-Distance): Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own.
More Information on Replicant
Replicant operates in the Other industry. The company is located in San Francisco, CA. Replicant was founded in 2017. It has 88 total employees. To see all 9 open jobs at Replicant, click here.
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