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Senior Software Architect

| South Bay | Hybrid
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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Team: IT Customer Experience team is looking for an experienced Software Architect to make intuitive high-level decisions for software development. You will see the “big picture” and create architectural approaches for software design and implementation to guide the development team.
Role: A great software architect has a strong technical background and excellent IT skills. They are experienced in designing and possess the ability to develop a unified vision for software characteristics and functions. Using tools and methodologies to create representations for functions and user interface of the desired product. The goal is to provide a framework for the development of a software or system that will result in high-quality solutions

What you get to do in this role:  

  • Build high-quality, clean, scalable, and reusable systems and architectures by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) 
  • Work closely with the product owners to understand detailed requirements and own your code from design, implementation, test automation, and delivery of the high-quality product to our users. 
  • Designing and implementing software that is simple, intuitive, and easy to use that will allow customers to extend and customize the functionality to meet their specific business needs
  • Play a key role in the design and implementation of new products and features while also enhancing the existing product suite
  • Act as a mentor for colleagues and help drive knowledge-sharing

Qualifications

To be successful in this role you have:

  • 12+ years of Industry experience incl. past experience in software development and coding in any of the object oriented languages (C#, .NET, Java, etc.)
  • Experience in designing software architecture for the distributed systems or the cloud systems 
  • Deep knowledge of data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
  • Highly advanced knowledge experience working with relational databases including development, troubleshooting, and performance optimization.
  • Strong experience with multiple technology stacks: Cloud Dev, Platforms, Web Dev, Frameworks, and/or service-oriented architecture
  • Strong capability to manage multiple projects with material-technical risk across teams and processes; may serve as a functional lead or technical owner
  • Demonstrated strong communications skills; must collaborate and/or influence peers through explanation of facts, policies, and practices
  • Passion for JavaScript and the Web as a platform, reusability, and componentization
  • Strong web development experience 
  • Strong experience in frameworks technology.
  • Excellent knowledge of software and application design and architecture
  • Excellent knowledge of UML and other modeling methods
  • Understanding of software quality assurance principles
  • A technical mindset with great attention to detail
  • High quality organizational and leadership skills
  • Outstanding presentation abilities
  • BS/MS in computer science, engineering, or relevant field
     

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I’m so proud of the way ServiceNow has continued to evolve as an employer who takes care of their people. We have generous parental leave; benefits to support our physical, emotional, and financial wellbeing; an incredibly supportive community; and a culture of trust that manifests in how we work.

Jaime

Vice President and Global Head, Talent Brand

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

Alexander

Diversity and Inclusion Analyst

What is your vision for the company?

We want to create a place where people want to come to work every day and do what they enjoy–where they feel challenged, collaborate with colleagues around the globe, and know what they're doing matters. It is really humbling to work with so many hardworking individuals who also want to see each other succeed and who are building something great.

Pat

Chief Technology Officer

What’s the vibe like in the office?

ServiceNow has always been a place where we work really hard, but we play hard. We like each other, and I can honestly say that in 11 and a half years, I have never once had a single colleague say to me, “That's not my job.” Everyone jumps in and is supportive. I've never had that experience working for another company.

Suzanne

Principal Training and Adoption Lead

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Open office floor plan
Employee resource groups
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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