We envision a future where all learners are ready and inspired to solve the world’s greatest challenges.

Senior Site Reliability Engineer at GoGuardian (Remote)

Sorry, this job was removed at 7:16 a.m. (CST) on Saturday, April 30, 2022
Find out who’s hiring remotely Nationwide
See all Remote jobs Nationwide
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
About Us
At GoGuardian, we're helping share the future of digital learning by providing educators, students, and schools with tools to create engaging and equitable learning environments. Together, we build innovative solutions to empower students, deliver insights, and encourage experimentation. With employees around the globe, we're committed to building a culture of inclusivity, curiosity, and courage. GoGuardian's growth is fast and ever-evolving, and our teams are growing along with it - always ready to experiment and learn.
Our Culture
We're here for the cause, but also for the culture. We celebrate our successes and wins together, and make time to appreciate our teammates every day. Take a peek into your future at GoGuardian: our Slack channels include #gardenclub, #boardgametime, #bookrecs, and #petphotos. There's always something fun going on, including concerts, classes, book clubs, and more! From virtual trivia to local meet-ups, Guardians are always finding ways to connect.
The Team
Tech Foundation team's mission is to enable GoGuardian engineers to deliver products at speed with high quality, where quality includes but is not limited to functionality, reliability, availability, security, privacy, etc. SRE is one of the most critical pillars to ensure that best practices are employed throughout the engineering development process.
The Role
The Senior Site Reliability Engineer is a critical role at GoGuardian as we expand our services to multiple platforms (Windows, macOS, iOS, Android, etc) across the globe, impacting millions of students and educators every day. The reliability, availability, and performance of our products are critical to our success. You'll join a team of motivated and empowered engineers, and will work closely to drive the adoption of modern reliability practices like SLOs, error budget policies, actionable alerts, incident retrospectives, chaos testing, and end-to-end ownership.
What You'll Do
    • Engineering solutions to reduce toil
    • Monitoring and metrics: For example, detecting response latency, error or unanswered query rate, and peak utilization of resources
    • Emergency response: Running on-call rotations, traffic-dip detection, primary/secondary/escalation, writing playbooks, running Wheels of Misfortune
    • Capacity planning: Doing quarterly projections, handling a sudden sustained load spike, running utilization-improvement projects
    • Service turn-up and turn-down: For services that run in many locations (e.g., to reduce end-user latency and increase fault tolerance through redundancy), planning location turn-up/down schedules and automating the process to reduce risks and operational load, cloud infrastructure management
    • Change management: release/deployment tooling, canarying, 1% experiments, rolling upgrades, quick-fail rollbacks, and measuring error budgets
    • Performance: Stress and load testing, resource-usage efficiency monitoring, and optimization.
    • Data Integrity/Reliability: Ensuring that non-reconstructible data is stored resiliently and highly available for reads, including the ability to rapidly restore it from backups

Who You Are
    • 5+ years and/or 3+ previous industry position(s) w/ dedicated experience as an operations engineer, DevOps engineer or SRE supporting SaaS applications in large-scale cloud environments
    • Direct involvement in shipping multiple production SaaS applications/products in varied disciplines or verticals
    • Proficiency with the following technologies and practices: AWS and/or GCP, ECS and/or Kubernetes (CKA or similar certification preferred), Docker, Terraform
    • On the job exposure or experience with the following technologies preferred: Golang, Python, Datadog, Prometheus, MongoDB, Redis, Firebase Realtime Database, BigQuery
    • History of or experiences with strong Network Management (firewalls, proxies, IP management, routing, DNS)
    • Experience with authentication protocols such as SAML, OAuth, or OpenID Connect is a plus
    • Has software development experience and/or understanding of programming languages, data structures, and algorithms, writes production-grade code for well-scoped features; integrates feedback from code reviewers
    • Learns quickly, applies existing knowledge to new challenges, and is building mastery in relevant technical skills
    • Confident in making technical decisions and explaining the reasoning behind them
    • Comfortable developing solid technical solutions to ambiguous or open-ended problems
    • Driven to teach, lead and help others in areas of strongest skill and experience

What We Offer
    • A varied and challenging role in a multinational and highly innovative company
    • A robust benefits package including health insurance, 401(k) retirement savings plan with company match, employee stock option plan, paid parental leave, 13 paid company holidays, and much more
    • Development and further training opportunities for shaping and realizing your career goals
    • Exceptional colleagues with a passion for EdTech

    • P.S. - Share this with your friends or co-workers who may be interested in working at GoGuardian! We have multiple openings and are always looking for amazing people.

GoGuardian is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. GoGuardian does not discriminate against employees, applicants, interns or volunteers on the basis of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, pregnancy, marital status, sex, age, sexual orientation, military and veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable law.
See More
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • MarketoLead Gen

What are GoGuardian Perks + Benefits

GoGuardian Benefits Overview

We believe there is no better investment than in the health and wellness of our employees. With benefits like flexible PTO, yoga and meditation classes, and professional development stipends, it’s easy to relax, unwind, and align. Your growth is our priority, both inside and outside the office!

Volunteer in local community
GoGuardian participates in local volunteer activities such as AngelHacks Hackathon, Teens Exploring Technology (TXT) and LA Food Bank.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
GoGuardian's Diversity, Equity, and Inclusion Committee has five focus areas to drive meaningful and lasting change in Community, Communication, Talent, Product & Education.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
On-site meditation twice per week
Onsite Gym
Team workouts
Team fitness initiatives include weekly in-office yoga classes
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for all parents who have been with the company for one year.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
We offer a flexible time off policy for full-time exempt employees. Full-time non-exempt employees accrue 3 weeks of PTO annually. We also offer a paid 2 week end of the year holiday break.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Relax, recharge, and refresh with weekly yoga classes & guided aromatherapy meditation. Whether you're a golfer or a gamer (or both), there's probably a weekly activity with your name on it.

An Insider's view of GoGuardian

What’s the vibe like in the office?

Exciting! We’ve had tremendous growth and have gone through a lot of changes over the last couple of years, but have maintained the supportive, passionate, and energetic foundations that made me join the company in the first place. The vibe is simultaneously feels relaxed and open, and like everywhere you look, people are solving difficult problems


VP of Customer Service and Support

What's the biggest problem your team is solving?

Our vision brings tall challenges; one of which is finding ways to sift through nearly insurmountable amounts of data, finding the important nuggets of information, then surfacing it to the right people. By using a combination of machine learning and cutting-edge data science (really), we're building better products for our users.


Senior Designer

How does the company support your career growth?

One of my life mantras is "When you stop learning you stop growing" and it is not possible here at GG to stop learning, as long as we take advantage of all that is available to us! Not only does GoGuardian keep us continually learning through our monthly all-hands meetings, but we have GG University and our personal learning stipend.


Account Executive, Pear Deck

How do you collaborate with other teams in the company?

The collaboration with people is really incredible. On the partnerships team, I get to work across internal teams as well as partner with our customers and thought leaders to enhance our products. I really enjoy learning from and working with our partners and everyone at GoGuardian.


School Partnerships Manager

More Jobs at GoGuardian