Job Description Responsible for the availability, performance, change management, observability, capacity management, and continuous improvement of the Cloud Storage Product Family within Global Technology Infrastructure of JPMorgan Chase.
This SRE position will manage and maintain application services for Public, Private and Hybrid Cloud Storage Software Management products which are integral to Distributed Computing and Cloud based requirements of applications and customers.
Primary Responsibilities

• Designs and delivers software to automate manual operational work
• Supports a customer focused, team-based culture that is agile and proactive
• Participate in Sprint and Kanban based Agile Methodologies to not only work on strategic initiatives to reduce toil and increase observability, but solving the most critical day to day customer issues.
• Learns, integrates, and evangelizes industry best practices, patterns for troubleshooting and blameless post-mortems
• Partners with development teams throughout the life cycle for building reliable system from the start. Be Strategy and Design Focused.
• Delivers solutions in support of better service level objectives.
• Designs self-healing and resiliency patterns
• Provides guidelines/patterns and establishes proper metrics for building highly scalable, reliable, high performing complex distributed and data intensive systems
• Strategizes best in class monitoring frameworks to accomplish end to end flow monitoring and noiseless alerting with proper telemetry

Skills

• Embrace experimentation based fail fast culture and be a creative problem solver.
• Must possess insane curiosity when presented a problem and be able to triage and troubleshoot root cause across complex software and infrastructure platforms. Be data and metric driven.
• Be driven to create a collaborative, diverse and inclusive culture with a team mindset.
• Expert in multiple technology stacks with designing, coding, testing and delivering software
• Experience building and supporting scale out, highly resilient and secure software web applications with millions of requests and users.
• Strong customer focus and ability to build teamwork and partnership across stakeholder teams
• Strong experience and technical skills in developing and managing APIs, Microservices, distributed databases such as Cassandra, Cockroach, Oracle, event streaming platforms such as Kafka.
• Knowledge of distributed tracing methodologies in a micro service architecture.
• Proficient in modern programming languages, such as Python and Go.
• Capable of working in Agile mode and proficient in Continuous Integration and Continuous Delivery
• Have knowledge or experience with building application in public cloud (AWS, Azure or Google Cloud)

Experience

• Expert with a proven track record in delivering technology solutions for 3+ years
• Proficient in applying software engineering and development principles to production management is preferred but not mandatory.
• Proven experience in reducing toil using automation.

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Full vaccination is a requirement for this role for new hires joining JPMorgan Chase. Additional requirements include sharing information including your vaccine card in the firm's vaccine record tool and may include mask wearing and social distancing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Note: The requirement to be fully vaccinated to be hired for this role does not apply to roles with a work location in Arkansas, Florida, Iowa, Montana, and Tennessee. For applicants to these roles, JPMorgan Chase will consider all qualified applicants regardless of vaccination status, due to state and local laws.
Equal Opportunity Employer/Disability/Veterans
About the Team The Cybersecurity & Technology Controls group at JPMorgan Chase aligns the firm's cybersecurity, access management, controls and resiliency teams. The group proactively and strategically partners with all lines of business and functions to enable them to design, adopt and integrate appropriate controls; deliver processes and solutions efficiently and consistently; and drive automation of controls. The group's number one priority is to enable the business by keeping the firm safe, stable and resilient.
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.