Senior Site Reliability Engineer
At Q2, we focus on creating valuable financial experiences for our nearly 20 million users by delivering industry leading uptime and exceptional end-to-end banking and lending services to nearly 20 million users nationally. Today, one out of 10 digital banking customers in America is using Q2’s platform to bank and our high performing, flexible platform is the key to our partners delivering explosive growth.
Q2 is named as one of Austin’s fastest-growing companies and one of the best places to work. Our culture is fueled by an engaged, motivated, and dedicated team who love to solve complex problems and frequently incorporate new technologies into our stack to provide our clients with a continuously improving product.
We are looking for curious and empathetic individuals who are committed to developing themselves and sharing what they know to elevate our team. We cannot complete our mission without building a diverse and inclusive team empowered to solve problems in new ways, and we will nurture your high potential throughout your time at Q2. Come join us!
About the Team
The Hosting Platform Team comprised of Platform and Site Reliability Engineering are experts at distilling customer needs and designing integrated systems. Our highly collaborative and resourceful team is entrusted with implementing new capabilities and customizing end-to-end solutions. From developing deep Q2 application knowledge, managing our container orchestration platform, supporting private and public cloud environments, learning how to leverage automation to drive efficiencies, and troubleshooting critical infrastructure, your opportunities to make a significant impact at Q2 are limitless.
Responsibilities
If you were working for us as a Senior Site Reliability Engineer focused on designing, implementing and scaling mission critical systems, here are some of the things you would have done last week:
- Design and develop infrastructure solutions for enterprise business applications to be hosted in datacenter and public cloud (AWS and Azure)
- Partner with Software Engineers and Database Administrators to deliver a 10x increase in full stack performance
- Collaborate with Security Engineering to embed best in class threat management capabilities
- Join forces with Site Reliability Engineering to optimize production, performance and implement automation to minimize risk and reduce toil.
- Maintain, test and optimize disaster recovery services to ensure we have a contingency plan to failover our highly available platform
- Serve as the Subject Matter Expert, distill complex technical issues into consumable communication and lead cross-functional teams.
- Optimize storage costs and data consumption services
- Promptly restore system services by diagnosing problems, making critical decisions and remediating root causes.
- Share your knowledge with a peer, document your process, and facilitate lessons learned reviews
- Participate in an on-call rotation to assist with customer-impacting outages
Qualifications
- Experience designing and integrating complex systems, performing high-level optimizations, and leading large-scale cross-functional initiatives
- Advanced knowledge of Linux and Windows Systems Administration
- Fluent in VMWare and cloud environments such as AWS and Azure
- Strong understanding of load balancing and traffic management
- Understanding of security protocols and threat management implementation
- Knowledge of CI/CD Pipelines implementation for applications and infrastructure
- Proficiency with Automation / Orchestration tools such as Ansible and HashiCorp Consul, Nomad, Vault, Packer, and Terraform or equivalent technologies
- Real-world experience integrating Data Eventing / Messaging Bus capability via technology such as Kakfa or Rabbit MQ is a plus
- Capable of embedding Monitoring / Logging technologies such as Elastic Stack, Prometheus / Grafana or equivalent technologies
- Knowledge of best practices of running applications in containerized environments including health checks and rolling update strategies
- Experience with scripting / development languages such as Go, Python, Bash, or PowerShell
At Q2 we believe in working hard and playing hard. You’ll find this work to be rewarding with ample opportunities to make a meaningful, become part of an exceptional team, and contribute to Q2’s amazing culture.
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
