Senior Site Reliability Engineer at Unanet (Remote)

+80 more | Remote
Employer Provided Salary: $132,000-$145,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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As a member of our Cloud Operations group, you will help define our transformation towards an enterprise SaaS solution, hosting numerous top-tier customers. With a quickly growing customer base, we need creative and dynamic engineers to help architect innovative solutions that ensure the best possible experience for our customers.

You will join a team of talented, fast-moving engineers and administrators involved in nearly every aspect of the SaaS delivery and customer experience lifecycle. We are looking for an engineer with a strong software development background, one who has experience building services to ensure our Cloud Operations are proactive and efficient. Your success will hinge on your ability to apply software engineering methods to the functions of operations as well as a firm grasp of automation, cloud architectures, event monitoring, health checks, and metrics gathering. You should be passionate about solving problems and developing creative solutions leveraging automation.

What You’ll Do

  • Provision, configure, and maintain the production environment to handle running several application stacks in the cloud that can scale to the thousands of customers using our products as well as our internal Product team
  • Automate the deployment and maintenance of cloud platform technologies
  • Aid in improving overall product through development of management automation and metrics analysis
    • Integrate current scripts, automations, and functions spread across multiple tools into a coherent Cloud Control system
    • Collaborate with Cloud Architecture team on automation initiatives
    • Evaluate metrics for proactive trend analysis and alerting
    • Create metrics-based performance dashboards for consumption by leadership and development teams.
  • Implement and oversee log management, data warehouse, and database operations, including management of Logging/Audit services
  • Ensure all monitoring systems (infrastructure- and application-level) are in place, report on availability and system health
  • Implement strategies around disaster recovery and security for all sub-systems in infrastructure (e.g., web servers, database, queues, storage, network)
  • Contribute to strategic and tactical plans for continued improvement of cloud architecture and operations
  • Perform capacity management, load and scalability planning
  • Help drive process improvements for service management, including outage/incident management, rollbacks, health checks and reporting
  • Assist management in development and optimization of operational cost models
  • Assist in the enhancement of 24x7 performance monitoring, reporting, and response protocols 
  • With the support of Cloud Architecture and Product Development, provide on-call support outside of normal work hours/days

Your First 90 Days

In your first 30 Days, as your familiarity with the product and pipeline grows, your responsibilities and influence will grow as well. You will immerse yourself in the daily operation of the production cloud environment, including provisioning new infrastructure, reviewing metrics and alerts, troubleshooting, and blameless incident postmortems. You will become familiar with our tech stack for each product as well as our management and observability tech stacks.

Within your first 60 Days, working with the rest of the Cloud Operations team, you will be responsible for identifying procedures currently handled manually or not fully automated. You will become familiar with existing automations and management services which can be enhanced. You will shadow Cloud Operations Engineers for each product line to gain understanding of each product’s unique architecture and management needs.

Within your first 90 Days, you will collaborate with our Director of Cloud Operations to define goals for the transition of Cloud Operations to a true SRE practice. Working with our Cloud Architecture team, you will identify the gaps between lower and upper delivery environments. You, along with the rest of our Cloud Operations team, will be responsible for supporting production environments.

About You

  • 2+ years of hands-on experience as a production SRE, managing an environment of 500+ containers over 50+ namespaces
  • 4+ years of hands-on software development experience with applications and RESTful APIs architected for cloud
  • Performance optimization experience, including troubleshooting and resolving network and server latency issues, performing hardware evaluation/selection tasks, performance vs. cost vs. time analysis 
  • 2+ year(s) of experience with Kubernetes and Terraform
  • 2+ year(s) of experience with automation or scripting languages (e.g., GO, Python, Shell) 
  • Working knowledge of Agile Development practices (e.g., SCRUM, TDD)
  • Detail-oriented, with excellent documentation skills, and ability to successfully manage multiple priorities
  • Troubleshooting skills that range from diagnosing hardware/software issues to large scale failures within a complex infrastructure 

Your Differentiators

  • Bachelor’s Degree in Computer Science
  • Experience implementing production Docker/Kubernetes environments
  • Experience deploying and maintaining infrastructure in AWS
  • Experience with Relational Databases (e.g., Oracle, Aurora or Postgres)
  • Experience with Splunk (or other log aggregation tools), Grafana, and Prometheus

Our Values

  • We are a Team. Employees, customers, and partners working together.
  • We are Customer-Focused. Customers are the heart of everything we do.
  • We are Driven. Seeking exceptional outcomes.
  • We Own our Success. Every employee has a stake in our company.
  • We do the right thing and have fun in the process.

The salary range for this opportunity is $132,000 - $145,000 per year. You will be eligible for employee equity as well as discretionary bonus compensation, subject to plans that may be in effect from time to time. You will further be eligible to participate in Unanet's employee benefits plans and programs. For more details on Unanet's benefits offerings, please visit

Unanet is proud to be an Equal Opportunity Employer. Applicants will be considered for positions without regard to race, religion, sex, national origin, age, disability, veteran status or any other consideration made unlawful by applicable federal, state or local laws.

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
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Columbus, OH
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Louisville, KY
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Other US Location
Palm Bay-Melbourne-Titusville
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St. Louis, MO
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Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • dotnetLanguages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • D3JSLibraries
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • AngularFrameworks
    • DockerFrameworks
    • FlexFrameworks
    • JestFrameworks
    • KubernetesFrameworks
    • React NativeFrameworks
    • SpringFrameworks
    • TerraformFrameworks
    • Vue.jsFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • AWS (Amazon Web Services)Services
    • TableauAnalytics
    • FigmaDesign
    • InVisionDesign
    • JIRAManagement
    • Monday.comManagement
    • DriftCRM
    • HubSpotCRM
    • LinkedIn SalesNavigatorCRM
    • OutreachCRM
    • SalesforceCRM
    • SalesLoftCRM
    • SlackCollaboration
    • ZoomCollaboration

An Insider's view of Unanet

What are some social events your company does?

In a remote-first world, our Culture Committee's focus has been on creative interactions to bring our teams together. We have monthly events like trivia, bingo, Lunch & Learns, and social hours. We also bring our employees together outside of the monthly events with coffee chats, summer events, and holiday celebrations.


Employee Experience and Operations Manager

What projects are you most excited about?

My team is working through consolidating our ticketing systems. We are already realizing the benefit of transparency across the organization. Our consolidated system gives everyone at Unanet a clear view of all aspects of a customer lifecycle. The next steps will be linking our LMS so that our customers have on place for all things Unanet!


Director, Technical Support

How has your career grown since starting at the company?

I have been able to grow my career by communicating my goals with my manager, who has given me opportunities to demonstrate my capabilities. With his support, encouragement of having transparent conversations, and Unanet delivering upon their professional development practices, I have been able to obtain my current role as Director of UX!


Director, User Experience

How does the company support your career growth?

We focus on 'owning your own career.' Our team has offered development sessions educating our employees on how they can drive their own development, have professional development conversations, and build their own individual development plans. This ultimately culminates into successful internal growth opportunities.


Chief Human Resources Officer

What are Unanet Perks + Benefits

Unanet Benefits Overview

We’re committed to our employees and are proud to offer a variety of benefits with flexibility and wellness in mind.

Volunteer in local community
We give back to our industry and community, including by hosting events such as interview workshops with STEM for Her as well as awarding the Fran Craig Grant to fund teen mental health initiatives.
Partners with nonprofits
Our commitment to service doesn’t stop at our customers. We have strong relationships with industry-leading organizations, including Women in Technology, Professional Services Council (PSC) and SECA
Open door policy
Employee resource groups
Employee-led culture committees
In-person all-hands meetings
Quarterly, regional all-employee meetings are held in-person
In-person revenue kickoff
Summer hours
President's club
Employee awards
Flexible work schedule
We offer Summer Hours (half-day Fridays) between Memorial Day and Labor Day.
Remote work program
Our employees can work from anywhere within the United States.
Documented equal pay policy
Highly diverse management team
Our leadership team is diverse and geographically distributed, just like our workforce. Our customers come from all walks of life, and so do our employees.
Mandated unconscious bias training
We are a stronger business and team when we embrace what makes us different.
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Today, we have both a Women @ Unanet and a Working Parents Network Group. We're supportive of new, employee-led resource groups.
Hiring practices that promote diversity
We're mindful of diversity in our hiring practices and have programs that promote it, including our Returnship, which enables professionals to return to their careers and take them to new heights!
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Set aside pre-tax dollars to help pay for unreimbursed medical/dental costs, co-pays, prescriptions, dependent care.
Disability insurance
We offer both Short- and Long-Term Disability, with monthly premium costs paid for by Unanet.
Dental insurance
We offer comprehensive dental plan options, one of which includes adult and child orthodontia.
Vision insurance
We offer vision insurance and pay 100% of the base plan monthly premiums for our employees and 50% for dependents.
Health insurance
Unanet pays 90-100% of the monthly premium for employees and > 50% for dependents. Today, we offer three medical plans, including a high-deductible plan which enables you to enroll in an HSA.
Life insurance
We offer Life and AD&D benefits, with monthly premium costs paid for by Unanet. We also offer additional Voluntary Life Insurance at our group rate.
Pet insurance
We offer pet insurance coverage for our four-legged friends through ASCPA.
Wellness programs
We offer fitness challenges, financial health sessions and are educational about preventive care.
Mental health benefits
We offer an Employee Assistance Program (EAP), including up to three in-person counseling sessions free of charge.
Wellness days
Financial & Retirement
We offer a 401(k) through Fidelity, including both Roth and Traditional retirement plans
401(K) matching
Unanet matches 100% of the first 3% contributed by the employee and 50% of the next 2% contributed. Employees are immediately vested in our employer match.
Company equity
We own our success. Every employee has a stake in our company.
Performance bonus
We offer a company bonus plan for eligible employees that is directly tied to our business growth targets.
Charitable contribution matching
We offer both an employer match on employee charitable contributions as well as a Dollars for Doers charitable giving program.
Pay transparency
Child Care & Parental Leave Benefits
Generous parental leave
Family is everything and we’re proud to support working parents at Unanet, offering paid parental leave to bond with and/or care for a new baby or adopted child.
Family medical leave
We offer 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA).
Adoption Assistance
Return-to-work program post parental leave
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
We work as a team and recognize the need for time off for rest, relaxation and to attend to personal matters that may arise. We offer an Open Paid Time Off benefit.
Paid volunteer time
We offer paid Volunteer Hours and encourage our employees to get involved in their communities.
Paid holidays
Paid sick days
Sick days fall into Unanet's Open Paid Time Off policy.
Bereavement leave benefits
Office Perks
Company-sponsored outings
Company-sponsored happy hours
While we are a remote-first company, our employees occasionally gather in regions they're colocated in for happy hours. We also have virtual happy hours as a team.
Fitness stipend
Home-office stipend for remote employees
We offer an office stipend to set our employees up for success. What you buy with it is yours to keep!
Professional Development Benefits
Job training & conferences
We support employee development and believe it is imperative to fostering a high performing team.
Tuition reimbursement
We offer tuition reimbursement for full-time employees of $5,250 per calendar year for approved tuition for college and university courses.
Lunch and learns
We regularly host lunch and learns and make recordings available to all current and future employees.
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Paid industry certifications
In support of certifications relevant to employees’ fields of expertise, we offer assistance in obtaining approved certifications.

Additional Perks + Benefits

At Unanet it starts with U. We help our customers build a better world by delivering best-in-class solutions and services that enable teams to thrive. It all starts with our people.

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