Senior Site Reliability Engineer, Voice (Remote)

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The restaurant industry is currently going through a major labor shortage. This situation will only worsen if there is an economic downturn, especially for quick service restaurants. Presto is the leader in next-gen automation technologies that help restaurants increase capacity, lower costs, and enhance guest experience by significantly improving labor productivity. We are experiencing rapid growth and are on our way to be publicly listed in September, 2022. Our solutions include:

● Voice: Guests and staff can place orders using conversational A.I. with over 95% accuracy (highest in the industry), even in noisy environments.

● Vision:  Using just a few cameras equipped with computer vision, restaurants can measure throughput and order accuracy, identify issues, repeat visitors and implement real-time fixes.

● Touch: Designed for both drive-thru and dine-in applications, the same Presto Flex can be deployed as a pay-at-table, staff handheld, kiosk, or drive-thru line buster—offering wide front-of-house flexibility.

Join us to be a part of a phenomenon that is revolutionizing the restaurant industry!

We are looking for a strong Site Reliability Engineer (SRE) to work on Presto’s Voice AI technology that is transforming the restaurant industry.

SRE combines software and systems engineering to build and run large-scale, massively distributed, fault-tolerant systems. SRE ensures that Presto's Voice services—both our internal and our external systems—have reliability and appropriate uptime. Additionally SRE’s will ensure our systems are built to capacity and optimal performance. Much of our software development focuses on optimizing existing systems through monitoring and instrumentation, building infrastructure, and eliminating work through automation.

You’ll have the opportunity to manage the challenges of scale and complexity of a system serving millions of customers daily across various enterprise customers. We promote self-direction to work on meaningful projects, while we also strive to create an environment that provides the support and mentorship needed to learn and grow.

Responsibilities:

  • Engage in and improve the whole lifecycle of services from requirements and design, through monitoring and deployment, to incident management and refinement.
  • Support services before they go live through activities such as system design review, observability and telemetry instrumentation, platforms and frameworks development, and capacity planning.
  • Optimize services once they are live by measuring and improving availability, latency, and overall system health.
  • Scale systems sustainably through automation, and evolve systems by pushing for changes that improve reliability and velocity.
  • Practice scalable incident response and blameless postmortems.
  • Maintaining and operating infrastructure, as well as writing applications.

Qualifications:

  • 7+ years of relevant experience in software design, including debugging, performance analysis, and design testing
  • 5+ years of experience in building large-scale data infrastructure and pipelines, leveraging infrastructure-as-code best practices and tools such as Terraform
  • Strong in modern Cloud and Edge stack, design, and practices leveraging tools such as AWS, Python/Java/React, GraphQL, Kafka, Postgres, Prometheus, and Grafana
  • Ability to debug, configure and optimize code, and automate routine tasks
  • Experienced working in agile teams leveraging source control, CI/CD, telemetry, and test-driven methodology and tools
  • Practice a systematic problem-solving approach, coupled with effective communication skills and a sense of drive

With over 250,000 systems shipped, we are one of the largest labor automation technology providers in the industry. Founded at M.I.T. in 2008, Presto is headquartered in Silicon Valley, Calif., with customers including many of the top 20 restaurant chains in the U.S.

We invite you to visit our website to learn more about our recent funding and the plans to be publicly listed in September, 2022.

More Information on Presto
Presto operates in the Artificial Intelligence industry. The company is located in San Carlos, CA. Presto was founded in 2008. It has 281 total employees. To see all 28 open jobs at Presto, click here.
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