JPMorgan Chase
Hybrid

Senior Site Reliability Engineer - Public Cloud

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Job Description Description
The Cloud Foundational Services group is responsible for defining, developing, engineering and operating cloud products consumed by our Application Development Partners across the firm. Our Product Portfolio includes Private and Public Cloud Platforms and a wide range of services such as databases, messaging and telemetry.
As a Site Reliability Engineer (SRE), you'll help build a meaningful engineering discipline, combining software and systems to develop creative engineering solutions to operations problems. Much of our support and software development focuses on optimizing existing systems, building infrastructure and reducing work through automation. You'll join a team of curious problem solvers with a diverse set of perspectives who are thinking big and taking risks. In this environment, you'll take the lead on relevant projects, supported by an organization that provides the support and mentorship you need to learn and grow. As an SRE, you'll be focused on running better production applications and systems.
In this role as an SRE, you will be providing production support to the JPMC Public Cloud team on the public cloud, specifically GCP. You will be working with cloud engineers to build the platform, pipelines and monitor systems to ensure the application landscape is designed to best take advantage of JPMC's global cloud solutions.
Responsibilities:

  • Implement SRE frameworks to support global multi-cloud environments, and ensure the highest level of SLA through operational excellence
  • Provide failure analysis / root cause analysis when required
  • Provide support to develop & improve the quality of technical engineering documentation
  • Provide support to drive the maturity of the software development lifecycle
  • Provide quality control of engineering deliverables
  • Provide technical consultation to product management
  • Perform deployment, administration, management, configuration, testing, and integration tasks related to the platforms in cloud environment
  • Help to develop new cloud engineering strategies and implementations for the firm
  • Champion a DevOps model so that services are automated and elastic across all platforms
  • Help coach and mentor less experienced team members.
  • Write operational documentation and knowledge base of known issues with solutions
  • Ready to participate in 24x7 SRE on-call rotations and escalation workflows as needed, such as on occasional weekends


Qualifications:

  • BS/BA degree or equivalent experience
  • Demonstrated IT experience with expertise in Enterprise Cloud infrastructure (GCP, AWS or Azure) in a mission critical environment
  • In-depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills
  • Expertise in programming language Python or Java with focus on Site Reliability Engineering and support of cloud services
  • Hands-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Data Dog, Prometheus, Splunk, ElasticSearch, Grafana
  • Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins
  • Deep knowledge of Internet protocols and web services technologies such as HTTP, DNS, TCP/UDP, SOAP, JSON and REST
  • Good understanding of networking protocols and cybersecurity best practices in cloud environment
  • GCP certification is preferred
  • Experience in PowerShell, shell scripting or GO is highly desirable


About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Full vaccination is a requirement for this role for new hires joining JPMorgan Chase. Additional requirements include sharing information including your vaccine card in the firm's vaccine record tool and may include mask wearing and social distancing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Note: The requirement to be fully vaccinated to be hired for this role does not apply to roles with a work location in Arkansas, Florida, Iowa, Montana, and Tennessee. For applicants to these roles, JPMorgan Chase will consider all qualified applicants regardless of vaccination status, due to state and local laws.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive.
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.

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What are JPMorgan Chase Perks + Benefits

Culture
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Flexible Spending Account (FSA)
Disability insurance
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401(K) matching
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
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Generous PTO
Paid holidays
Paid sick days
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Commuter benefits
Professional Development Benefits
Tuition reimbursement

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