Box
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Senior Site Reliability Engineer, Observability

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WHAT IS BOX? 

Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal. 

By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers over 98,000 businesses, including 67% of the Fortune 500 who trust Box to manage their content in the cloud. 

WHY BOX NEEDS YOU 

The Observability Platforms team provides an end-to-end experience enabling Box engineers by leveraging frameworks, tools, APIs and visualizations to better understand the behavior of features, services, and infrastructure they own and maintain. The team also helps educate product, infrastructure, and systems teams on how to appropriately monitor features and services they own, provide visualizations for monitoring distributed systems, give guidance for reducing operational overhead, and supports the delivery of unmatched availability to our customers.

We need a Sr. SRE with the experience of having designed, operated, and implemented Observability frameworks at a very large scale, and well versed in the operation of scaled architectures. You should have deep operational knowledge of distributed systems and how to avoid limitations through innovative design.


WHY BOX NEEDS YOU 

The main focus of the Observability Team is to build frameworks and systems that can manage the performance of Box systems while scaling to billions of events per second. Additionally, we are responsible to standardize observability across engineering teams, drive designs for high performing services and foster great observability practices. We build, scale, and operate low-latency, high-throughput data systems that power high resiliency of Box Systems. You will help us execute on this vision and ensure that Box continues to ship scalable services that can hold against the high-performance expectation from our customers.

We are looking for big thinkers and innovators who have experience working with scalable distributed systems and have a passion for high performance and reliability. We are a small team with big ambitions that values impact and is not afraid of huge, gnarly problems. If this excites you, come join us!


WHAT YOU'LL DO 

  • You're going to have the unique opportunity to build, improve, and support our Observability (o11y) platform. You will get to work with cutting-edge technologies that are defining the future of Box's cloud platforms. You will have visibility and impact across all of Engineering. 

  • Provide o11y products like ELK, Splunk, Sensu, Prometheus, AppDynamics, Dynatrace, etc. to engineering teams for centralized logging, APM tooling, monitoring and alerting, and distributed tracing.

  • You'll collaborate with other engineers on the team to foster solid engineering principles and represent our engineering values

  • As a senior member of the team, you'll use both technical and relational skills to lead large scale projects to completion

  • Manage, maintain and scale the infrastructure responsible for telemetry frameworks used throughout Box's infrastructure, cloud services, and products to capture, transport, store and analyze the telemetry data. Scale the observability infrastructure to support petabytes of logs and billions of metric data points daily.

  • You'll collaborate, influence and drive for improvement across scrum teams

  • You'll provide additional support & perform various pocs on new projects, frameworks for Observability

  • Define and educate platform consumers on observability best practices from a SRE perspective.

  • Participate in deep technical design discussions within your team, across partner teams, and ensure that we’re building the right systems.

WHO YOU ARE 

  • You take an SRE-centric approach to everything you build/manage, ensuring reliability, availability and security

  • You act like an owner and strive to do work you're proud of, both technically and in your team interactions

  • You are a self-starter and a strong supporter of self service and automation within O11y (Observability)

  • Deep knowledge of OS system fundamentals (linux) & core internet technologies, including TCP/IP, DNS, NAT, SDN

  • Proven production service troubleshooting skills that span applications, systems and network within a primarily Linux environment

  • Solid understanding of infrastructure automation tools (Puppet, Ansible, or the like)

  • Experience in using industry standard DevOps CI/CD frameworks (Jenkins/Spinnaker, or the like) 

  • Solid experience in building automations, frameworks preferably with Python and Go

  • Experience in running containerized services in Private/Public Cloud (GCP, AWS)

  • Experience in building, managing metrics and data driven observability platforms and peripherals

  • Experience in managing O11y (Observability) is a plus

  • You have a fair understanding of technologies like Elasticsearch, Apache Storm or other DAG technologies, and streaming technologies like Kafka (pub/sub, or Kinesis).

  • You have built distributed, high-throughput and low-latency systems with a strong focus on availability, resilience, and durability.

  • Remote Friendly

BENEFITS

  • Visit this webpage to check out all of our exciting healthcare benefits: https://join.collectivehealth.com/box

  • For all other benefits, please check out: Box Benefits + Perks 

EQUAL OPPORTUNITY 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


For details on how we protect your information when you apply, please see our Personnel Privacy Notice.



HEALTH AND SAFETY

To promote the health and safety of all Boxers and our communities, in order to "Go to Work" at Box in the U.S., you must be Fully Vaccinated or have an approved accommodation. "Go(ing) to Work" at Box is defined as visiting a Box office, facility, or co-working site, visiting or meeting in person with fellow Boxers, Box clients and/or customers, vendors, or partners, engaging in business travel, and or participating in any Box-sponsored and/or related activity where others are present.  If you are fully remote and do not "Go to Work,” the vaccination requirement is not applicable.  "Fully Vaccinated" means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen.  If you are unable to get a vaccine due to a medical condition, a sincerely-held religious belief or another legally recognized reason, Box will consider requests for an accommodation.

 

For details on how we protect your information when you apply, please see our Personnel Privacy Notice.

 

Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here

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Candidate Location Eligibility:
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What are Box Perks + Benefits

Box Benefits Overview

Not only are we driving success as a cloud content management platform, to having the most talented group of 10x-ing, GSD-ing, fun-loving Boxers, we also provide the BEST benefits and perks!

Whether you're looking for traditional benefits or fun perks - Box has you covered!

Comprehensive healthcare benefits
Award-winning mental health, wellbeing and family support programs
Cutting-edge behavioral health services
Paid maternity and paternity leave
Award-winning fertility and family forming benefits
Equity award and an excellent Employee Stock Purchase Plan (ESPP)
Generous time off including holidays, 5 fresh air Friday's/Mental Health Monday's, your birthday and 3 days for volunteer time!
4 week, 100% paid Sabatical program for Boxers with 7+ years at Box!

Beyond Healthcare

Career Development
Employee Resource Communities
Fun @ Box: Happy hours, interest groups, sporting events, races and more
Meals & Snacks: daily meal stipends while in the office and stocked micro kitchens to keep you energized
Commuter Benefits for parking and mass transit
Gym Membership/wellness reimbursement and incentives: Activity, nutrition & health is a priority!
Monthly phone bill reimbursement
Employee Assistance - support and guidance for life challenges

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Day off for your birthday
Quarterly engagement surveys
Hybrid work model
Employee awards
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
Company equity
Employee stock purchase plan
Performance bonus
Pay transparency
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Bereavement leave benefits
Company-wide vacation
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Personal development training

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