Senior Site Reliability Engineer, Core Technology Infrastructure
Job Description:
This role will partner with key leaders in Software Engineering, Core Technology Infrastructure (CTI) Engineering, and Technology Services roles to define objective reliability goals for the services they support, including observability designs specifying plans to gain operational visibility into meeting those goals through instrumentation and dashboards. The individual in this role will consistently look for opportunities to improve the reliability and efficiency of operating our services, spending a considerable portion of their time utilizing their engineering skills to find automation solutions to manual support activities, along with influencing a culture that drives innovation and continuous improvement. This individual will be engaged in major production triage efforts and work with problem management in the identification of root cause of highly impactful or complex issues as required. This individual will use the knowledge gained in those efforts to partner closely with software developers, production services, architects and Infrastructure teams to drive delivery of sustainable and reusable design patterns supporting efficient production operation and to ensure non-functional production support requirements are adopted early in the application development lifecycle.
Key Responsibilities:
- Collaborate with Development and Infrastructure teams to understand technical solutions and to develop Service Level Indicators (SLIs) and Service Level Objectives (SLOs) to measure and improve the reliability of the services they support
- Partner with Development and Infrastructure teams to create error budget policies which prioritize reliability stories and tasks when reliability objectives fall below a threshold defined in the established SLOs
- Develop software solutions and/or improved processes to address work identified as 'toil' by collaborating with key partners to identify, track and remediate these work processes as a means to free up time to focus on reliability
- Partner with infrastructure engineers and application development leads to suggest code optimizations and/or additional instrumentation and logging structures in the application or platforms to help gain visibility into the reliability of their applications and services.
Required Skills:
- Ability to program (structured and OO) with one or more high level languages as well as common scripting languages such as Python, Ruby and PowerShell
- Experience developing scripts to automate routine operational activities, ideally executed using a tool like Bladelogic or Ansible Tower
- Experience developing advanced monitoring capabilities using tools such as Splunk, AppDynamics, Dynatrace, Glassbox, and/or NetScout
- Knowledge and expertise of supporting production environments, and associated maintenance, change control, incident and problem management
- Experience identifying root cause of a Production incident analyzing application and thread dumps
- Has demonstrated ability to design and develop significant components within an application; has performed code reviews.
- Familiar with the SRE role, tool sets and processes within the software / infrastructure lifecycle
- Demonstrates the ability to identify more complex problems that cross several infrastructure domains and gather insights from others and data
- Demonstrates the ability to assess issues identified by others and update the mental model of software and infrastructure services.
Desired Skills:
- Business Products & Strategy - Basic awareness of products, services, business flows and strategy
- Portfolio, Program & Project Management - Initial exposure and working knowledge of project management fundamentals, enterprise change management policies and standards, and lifecycle management (i.e., both Agile/Waterfall methodologies)
- User Experience Design - Has a basic understanding of experience design principles and familiar with the bank brand and accessibility guidelines.
Technology Infrastructure Organization:
- Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
- Excels in working among diverse viewpoints to determine the best path forward
- Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
- Commitment to challenging the status quo and promoting positive change
- Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
- Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
Shift:
1st shift (United States of America)
Hours Per Week:
40