Senior Salesforce Solution Architect (Service Cloud) at NeuraFlash (Remote)

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About NeuraFlash:

We are a leading AI and Consulting Partner of Amazon & Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels, Service Cloud, Field Service, CPQ, Mulesoft, and Einstein Analytics. We are experts in building experiences grounded in data that transform and optimize the employee and customer journey.

What sets NeuraFlash apart?

At NeuraFlash, our people form the core of our business and the soul of our brand. We hire individuals who inspire us and look at challenges as opportunities to create innovative solutions. You’ll be provided with ongoing education and development opportunities via our Salesforce Partnership Program and mentorship programs created for our aspiring leaders. NeuraFlash is on the forefront of cutting-edge technologies and we understand by investing in you, we’re investing in ourselves!

We are hiring for a Senior Salesforce Solution Architect with Service Cloud, contact center, and consulting expertise! Working closely with and reporting to our Service Cloud Practice Lead, you will be responsible for bringing Salesforce project implementations to life by working with our customers to understand their business, identify their requirements, and design, develop, QA and launch their solutions.

You will have the opportunity to:
  • Facilitate business process reviews to identify customer requirements and processes
  • Translate customer requirements into Salesforce design, leveraging best practices and minimizing the need for custom development
  • Configure Salesforce Service Cloud solutions
  • Develop technical requirements and specifications for customers and the technical delivery team
  • Drive best practice UX design into each and every aspect of solution delivery
  • Manage all aspects of projects and customer communications
  • Deliver customer end user training and documentation
  • Oversee and be accountable for the successful completion of all aspects of assigned projects
  • Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
  • Lead vision and strategy discussions with contact center and customer service leadership and management
  • Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers.
Required Qualifications:
  • 3+ years project experience in a hands on technical consulting and project management role
  • 2+ years of project delivery experience with Salesforce
  • Deep understanding of Salesforce administration required (Service Cloud, Sales Cloud, and
  • Expert-level experience in designing and creating Service Cloud solutions using Salesforce declarative configuration
  • Experience with Communities and Wave Analytics highly preferred
  • Experience leading Enterprise Service Cloud projects - including ground-up Service and Sales Cloud deployments
  • Demonstrated ability to document requirements for technical resources, and ability to fully understand technical solutions leveraging Apex, VisualForce and Web Services.
  • Experience owning the end-to-end Software/Systems Development Lifecycle (SDLC) including structured code management, project management expertise and process methodology.
  • Experience leading multiple Salesforce Project deployments including release and multi-environment management, integration to legacy systems using Salesforce APIs, and requiring original code development
  • Certifications: One or more current Salesforce certifications (Admin/Advanced Admin, Sales/Service Cloud/CPQ/Field Service, Platform Developer 1 or 2, App Builder), multiple certifications preferred
Preferred Skills:
  • Ability to understand and assess how business processes can be improved using Salesforce.
  • Ability to successfully juggle multiple projects, deliverables and deadlines simultaneously.
  • Great with customers, quickly builds credibility, and a fantastic team player!
What’s it like to be a part of NeuraFlash?
  • Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, our India office, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
  • Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
  • Collaboration: You have a voice here!  If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving.  Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
  • Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.
The “Flashy” Perks:
  • Be in the right space: Work at the forefront of AI & Innovation on the Salesforce Platform.
  • Growth: In 2021, we grew our team by close to 90%, and we plan to do the same again this year!  There’s no limit to where your career at NeuraFlash can go.
  • L&D Program: We are invested in your success. This program was built to help our employees advance in their career in Salesforce and at NeuraFlash.
  • The Buddy Program: Each new team member is assigned a mentor to help them acclimate at NeuraFlash.
  • Monthly & Weekly Socials: We hold monthly & weekly virtual socials to have more opportunities to be together.
  • Company Retreats: This looks a little different in the age of COVID-19 but we gather the entire company twice a year to share stories & visions for NeuraFlash.  

Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations. If you prefer to work from your home, we can accommodate remote locations anywhere in the United States.

More Information on NeuraFlash
NeuraFlash operates in the Software industry. The company is located in Burlington, MA, Hoboken, NJ and Ramsey, NJ. NeuraFlash was founded in 2016. It has 247 total employees. It offers perks and benefits such as Health Insurance Benefits, 401(K). To see all 16 open jobs at NeuraFlash, click here.
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