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Senior Principal Service Reliabiliity Engineer

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Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We’re all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

The Senior Principal Service Reliability Engineer role will be responsible for working with Discover Network business, internal infrastructure and application teams to evaluate and assess processes, products and partners, and provide technical leadership.

The preferred candidate is one who enjoys working within a team in a fast paced, entrepreneurial environment, influencing the long term direction of our solutions while working with a similar minded group of people. Our team operates very much like a startup that just happens to reside within a Fortune 300 Company.

Initiatives typically involve the engagement of resources across multiple business and technical units, so a broad business/technical engagement background is highly desired. This role will require both strategic and tactical cross-functional leadership.

What You’ll Do

Handle responsibilities for operational stability and performance of one or more critical business services used by Discover customers and employees.

How You’ll Do It

Operational stability and performance

Work with other members of their assigned value stream to ensure that in-scope applications/platforms are meeting performance and stability requirements. This includes managing major incidents to mitigation/resolution.

Problem management:

Perform post-incident reviews of all major incidents and determine action items required to avoid similar issues/minimize downtime for future incidents.

Monitors and metrics:

Work with Application Development to ensure that assigned applications/platforms have appropriate monitoring and metrics in place to appropriately measure performance and stability.

Identify functional and non-functional improvements:

Act as the Operations representative in value stream planning and prioritize sessions to ensure that operational needs of assigned applications/platforms are addressed as needed. Hold quarterly operational performance reviews with value stream management.

Release planning and coordination:

Work with other members of his/her assigned value stream to ensure that the production releases for their in scope applications/platforms are properly planned and coordinated. This includes Holds Change/Release implementation reviews to ensure thorough and appropriate implementation plans.

Review and sign-off/approval of change tickets for the assigned value stream:

Represent the value stream at Change Advisory Board Meetings.
Participate in Program Increment Planning Sessions as a liaison for Operations and Infrastructure support.
Provide information regarding upcoming critical changes to the value stream.

Operational readiness:

Ensure that applications/platforms in the value stream are operationally ready for production. This includes Annual Review of all SOPs/knowledge articles.
Monitor review for any new feature launch or other significant change that may impact monitoring.
Review SOP/knowledge article for any new feature launch or other significant change that may impact support documentation.
Train Command Center and Application 1st level Support on new SOPs, knowledge articles, and any other support-related needs.
Perform monthly capacity analysis of applications/platforms within the value stream. Create and maintain operationally focused ELK dashboards for the value stream.

We’re dedicated to helping people spend smarter, manage debt better and save more for a brighter financial future. Together, we work on challenges to help millions of customers, all while giving back to our communities. Starting with our employees, we create an inclusive environment where everyone has the resources to thrive.

With Discover, we want to inspire you to learn new skills and feel challenged by your work. We are focused on transparency, building expertise through problem solving and experimentation, and getting things done the right way. Here, you’ll make an impact from Day 1 by tackling meaningful work you’re passionate about.

What You’ll Do:

As a Full Stack Senior Principal Software Engineer, you will:

Develop and maintain full stack solutions in one or more ways:
- Complex front-ends (user interfaces), with a focus on user experience
- Back-end systems (APIs)
- Database and devops development
Create and maintain DevOps processes and application infrastructure while leveraging cloud services (including database systems and models)
Plan how we build and integrate new systems by leveraging your holistic knowledge of the products in our ecosystem
Collaborate with our business partners to understand all business requirements
Innovate on best practices for our team and advocate for improved processes with our internal partners
Support live systems to ensure business continuity
Solve complex technical problems and explore new ways to bring value
Guide our team through implementing new solutions from inception to production
Mentor and inspire our team members
Keep up-to-date with new technology trends and innovations

Qualifications You’ll Need

The Basics:

Bachelor’s degree in Information Technology or related field
10+ years of experience in Computer Science, Information Technology or related field
In lieu of education experience, 12+ years of work experience in Computer Science, Information Technology or related field

Bonus Points If You Have:

Experience working in a highly complex and scaled global technology organization
Worked for a financial services or technology company
5+ years of Development experience in either Java/C# or another object oriented programming language.
REST Services
CI with Jenkins or similar; Git/GitHub; Artifactory
OpenShift &/or Kubernetes
Jira
AWS Cloud & Services, e.g. Lambda
Docker
JSON/Yaml
Agile development
Pivotal Cloud Foundry

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

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Deepak Sevak

VP of Payments Infrastructure Products and Program Management

BALANCE IS KEY

A supportive environment for pushing the envelope

Deepak Sevak’s team thrives in an adaptive, innovative culture. Recently, they launched a program for the digital modernization of Discover’s network authorization platform, with the goal of building a decoupled cloud-based architecture — ensuring new, more efficient payment capabilities make it to market faster. Despite the constant race of technology, his team doesn’t sacrifice their sanity. “We foster a culture that drives a balance of spending time with loved ones and leveraging that happiness back into work. That drives the energy of an adaptive, innovative fintech culture,” he said.

Our teams continue to think about how to design and architect differently, driving improvement for our customers.

Melissa Douros

VP Digital Design and User Experience

TACKLING NEW CHALLENGES

There’s never a dull moment

Melissa Douros’ design team stays booked and busy. After recently completing a brand overhaul, they are creating a unified digital design language across the organization. As part of these efforts, they launched a new mobile app and got to see its impact firsthand. “It’s rare to see reactions to our visuals, but we did extensive user research and roadshows. There is a smile on people’s faces, a connection being made — that is what we are striving for every day.” Up next, the team will be “eliminating cold handoffs” to ensure every customer interaction is a warm experience.

This team pushes themselves and each other to try new things as we work to deliver the best for our customers.

What are Discover Perks + Benefits

Discover Benefits Overview

Start enjoying great benefits Day 1 — We support you with the same dedication we bring to all of our customers. Our comprehensive benefits package features first-class insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life.

Check out more of our amazing employee benefits at mydiscoverbenefits.com

Culture

Volunteer in local community

Discover’s business is built on helping people, and we invest in the community (Blessing Backpacks, Boys & Girls Clubs, Big Brothers/Sisters) to demonstrate our commitment to a brighter future.

Partners with nonprofits

Open door policy

OKR operational model

Team based strategic planning

Open office floor plan

Employee resource groups

Hybrid work model

In-person all-hands meetings

In-person revenue kickoff

Summer hours

Employee awards

Flexible work schedule

Remote work program

Diversity

Dedicated diversity and inclusion staff

Mandated unconscious bias training

Diversity manifesto

Mean gender pay gap below 10%

Diversity employee resource groups

Hiring practices that promote diversity

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

You can open a separate Health Care FSA (HCFSA) and contribute up to $2,650 tax-free from your paycheck to reimburse yourself for eligible out-of-pocket expenses.

Disability insurance

Employees receive Short-Term Disability Insurance at no cost.

Dental insurance

Discover offers two dental plan options — Standard and Premier — both are administered by MetLife.

Vision insurance

Discover offers two vision plan options — Standard and Premier through VSP.

Health insurance

Discover offers a variety of medical plans for you and eligible family members, so that you can choose the benefit plan that suits your needs.

Life insurance

As a Discover employee, you receive Basic Life Insurance of one times your HWEE (up to $500,000) at no cost to you.

Pet insurance

Purchase medical coverage at a discounted rate for your beloved family pet. The more pets you insure, the greater the discount.

Wellness programs

Help balance your work and personal life with a wide variety of free and discounted resource and referral services including family and relationship counseling and financial guidance.

Mental health benefits

Transgender health care benefits

Financial & Retirement

401(K)

You may elect to contribute 1% to 30% of your eligible base salary, commissions and bonus on a pre-tax basis, up to IRS limits every year.

401(K) matching

Discover matches up to 6% of the pre-tax contributions you make to the 401(k) Plan.

Employee stock purchase plan

The ESPP provides eligible employees with an opportunity to purchase shares of Discover common stock through payroll deductions at a 5% discount.

Performance bonus

Charitable contribution matching

Child Care & Parental Leave Benefits

Childcare benefits

Generous parental leave

Family medical leave

Adoption Assistance

Discover helps eligible employees and their families with the costs of adoption by reimbursing certain expenses.

Company sponsored family events

Fertility benefits

Vacation & Time Off Benefits

Generous PTO

Discover has a Paid Time Off of 4 to 5 Weeks of paid time per year.

Paid volunteer time

Paid holidays

Paid sick days

Office Perks

Commuter benefits

When you enroll in the Commuter Benefits Program at WageWorks, you’ll save on taxes on mass-transit passes, parking and other eligible expenses.

Company-sponsored outings

Onsite office parking

Recreational clubs

Relocation assistance

Fitness stipend

Onsite gym

Professional Development Benefits

Job training & conferences

Tuition reimbursement

Discover provides tuition reimbursement and a full-ride bachelor's degree program for select online degree programs.

Lunch and learns

Promote from within

Mentorship program

Continuing education stipend

Continuing education available during work hours

Online course subscriptions available

Customized development tracks

Personal development training

Additional Perks + Benefits

The benefit starts from the first day of employment so all eligible U.S.-based employees can start participating as soon as they want regardless of how long they have been with the company.

We leverage intentional investments to strategically develop and retain our talent. Our approach is human-centered and focused on delivering meaningful and measurable experiences to build the capability of our talent and position them to deliver on our strategic priorities. Our experiences are equitable, inclusive, and aligned to our values, Discover Behaviors, and how we work.

As employees continue their journey with us, they have access to build professional and leadership skills. They are supported when transitioning to new levels of leadership. High potential employees are rewarded with development experiences that assure a diverse leadership pipeline of strong talent is created.

We understand how important it is to thank and acknowledge our employees for being a vital part of our company. Awards and recognition programs are one way we show our appreciation for their contributions.

To foster a culture that prioritizes the needs of our employees and promotes flexibility, balance, and good health, we strive to:

• Create an inclusive environment where well-being is visibly prioritized.
• Continually encourage leaders to invest in their employees’ well-being.
• Provide resources, education and training on well-being that is easily accessible.

We offer a range of benefits and resources to employees under our three pillars of employee well-being: Health, Wealth, and Balance.

View full list of perks + benefits

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