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Charlotte, NC

Senior Manager Solutions Architect Spectrum Enterprise at Spectrum (Charlotte, NC)

| Charlotte, NC
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At a glance:
  • Are you a client-focused Solution Architect leader skilled at managing a team that supports technical pre-sale activities?
  • Can you supervise the evaluation of networking requirements for data, voice and video?
  • Do you desire a competitive salary with lucrative benefits and a focus on professional development?

Our company:
At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.
Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America's largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise's industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.
As Senior Manager, Solution Architect for Vertical accounts, you ensure client satisfaction by simplifying their complex business needs. You accelerate growth by mentoring and managing a cross-functional Solution Architect team through pre- and post-sales activities. You are passionate about guiding your team to understand the demands of commercial clients. You excel at meeting client goals and creating demand for the future by mentoring teams to outline cost-effective combinations of data, voice, cloud and video services.
Using your understanding of client needs, you work closely with sales teams to showcase the benefits of Spectrum Enterprise products. You are enthusiastic about sharing your product knowledge and motivating clients to share in that enthusiasm through informative technical sales proposals and presentations. You propel the sales cycle by interacting with accounts across the Spectrum Enterprise footprint and managing a team within an office environment. You report directly to the Senior Director of Sales Engineering for goals, guidance and assistance.
Position benefits:
  • Competitive salary with bonus.
  • Health, vision and dental insurance.
  • 100% company match 401(k) up to 6%.
  • Company funded retirement accumulation plan for an additional 3%.
  • Education assistance.
  • Pretax childcare spending account.
  • Paid holidays, vacation days, personal days and sick days.
  • Employee discount on spectrum services where available.

What you will do:
  • Be an inspiring member of the Commercial Services organization by leading Solution Architects in the support of technical pre-sale activities to achieve monthly sales and revenue goals.
  • Provide, direction, vision, budgeting, forecasting, staff evaluations, monitoring and reporting on all Solution Architects activity for senior leadership to leverage.
  • Enhance the team performance by assisting with training needs assessment and developing training curriculums and schedules.
  • Mitigate risks by maintaining compliance for all activities and projects in accordance with the Spectrum Enterprise policies and applicable laws.
  • Increase efficiency by recruiting, hiring and training talented team members and using a hands-on team development program.
  • Accelerate sales by evaluating and identifying engineering team performances and assigning projects accordingly.
  • Maintain an effective team by setting and rewarding goals, addressing complaints and resolving issues.
  • Maximize sales by conducting internal training sessions and technical product reviews with Vertical Account Executives and Account Managers.
  • Resolve pre- and post-sale issues by serving as a liaison between clients, sales teams and internal departments.
  • Ensure a successful sales cycle by managing the requirement gathering process and providing face-to-face consultations during the sales process.
  • Continuously improve product and service offerings by remaining at the forefront of knowledge and emerging technology trends.

Required keys for success:
  • Two or more years of experience in a Solution Architect management or supervisory role.
  • Eight or more years of Solution Architect experience in a telecommunications environment.
  • Familiar with corporate data security methods.
  • Track record of consultative selling of virtual private network (VPN), voice over internet protocol (VoIP), internet and wide area network (WAN) fiber-based services to enterprise-level clients.
  • Detailed knowledge of Metro Ethernet, local area network (LAN), WAN, network management, dynamic routing protocols, bandwidth utilization and troubleshooting.
  • Working knowledge of domain name system (DNS), transmission control protocol/internet protocol (TCP/IP), firewalls, VPNs and other corporate data security methods.
  • Confident when presenting technical information to large groups.
  • Deadline-driven with the ability to multi-task and manage change with shifting priorities.
  • Valid driver's license, a safe driving record and availability to travel.
  • Proficient in Microsoft Word, Excel, PowerPoint, Outlook and Visio.
  • Effective written and spoken English communication skills with all levels of an organization.

How you will stand out from the crowd:
  • Vendor and sales experience.
  • Solid verbal and written interpersonal skills.
  • Familiar with Spectrum Enterprise product suite and culture.

Your education:
  • Bachelor's Degree in engineering, computer science, IT or a related field, or an equivalent combination of education, training and experience (required).
  • Cisco Certified Data Associate (CCDA) or Cisco Certified Network Associate (CCNA) (required).
  • Metro Ethernet Forum Carrier Ethernet Certified Professional 2.0 (MEF-CECP 2.0) (preferred).
  • Cisco Certified Network Professional (CCNP) Certification (preferred).
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What are Spectrum Perks + Benefits

Spectrum Benefits Overview

Working for Spectrum means working to keep people connected to what matters most, helping underserved communities be better connected, and powering the remote and essential workers which were critical in the past two years.

On top of this mission, the employment opportunity here is financially rewarding - with compelling wages, excellent benefits with no increase in cost, and healthy retirement savings options, we provide the security to build a financially sound future.

There are also many opportunities to learn new skills and grow fulfilling and lasting careers. We offer stability in this time of uncertainty.

We are pleased to offer free or discounted Spectrum services to employees depending on where they live. Employees who live in a Charter service area can receive residential TV, high-speed internet and voice services and have access to Spectrum Mobile. Employees who live outside of a Charter service area can get our Spectrum TV Essentials package and have access to Spectrum Mobile services.

Our employees' financial well-being is just as important as their physical and emotional well-being. With our market-leading company match, for every $1 employees put into their 401(k), we put in $1 up to 6% of their eligible pay. On top of that, most employees receive an additional company contribution equal to 3% of their eligible pay into a Retirement Accumulation Plan.

We're proud to provide employees with some of the best benefits in our industry and we're committed to keeping them affordable so you can keep more of your paycheck. For example, we put up to $1,500 into an account to help you pay for qualified health care expenses and we have absorbed the full cost increase for the medical, dental and vision coverage for 8 years in a row.

We're also proud of the ways our employees grow their knowledge. We help cover the costs, like $5,250 per year in tuition reimbursement, so you can focus on more important things, like your path to greater opportunities. With a dedicated focus on career development, employees can have confidence that day one is truly just the beginning.

Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.
Hiring Practices that Promote Diversity
We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Spectrum offers discounts at specified per location daycares.
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Company Outings
Spectrum employees have plenty of on-site parking options including lots and a garage.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program
We believe mentoring plays a vital role in career growth. We're proud of our mentorship program here at Spectrum.
Online course subscriptions available

An Insider's view of Spectrum

How does your team reward individual success?

Building a culture of success is critical to our companies business success. We have numerous programs that allow peers and leaders to recognize individuals for their contributions. Our Spark allows you to earn points that can be used to purchase gift cards and items from your favorite merchant.


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