Senior Manager, Software Engineering (Remote)

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The Who, What, Why and Where

Twilio is looking for a talented Senior Engineering manager to lead, manage, and grow the Billing Pipeline management team at the heart of the Billing Platform (BP) business unit. As Twilio’s Billing platform focuses on delivering the mission of becoming the trusted platform for enabling Twilio’s growth, we need a well defined self-service pipeline which can process customer usage and metering with high scalability, reliability and resiliency.

As the Engineering Manager in the Billing Platform (BP) organization, you will lead the engineering team that builds the billing usage and customer balances pipeline for the Billing Platform Business unit.


Twilio is looking for a senior engineering manager who lives the Twilio Magic:

  • You have 8+ years of professional experience in managing engineering teams
    • You have been a developer yourself with 8+ years of hands-on software development experience. Experience managing engineers in a high technical and complex operations environment is a must. You have experience in Salesforce and deploying applications in a production Cloud / DevOps environment.
    • You have a strong background in distributed systems, and software engineering experience in designing, architecting, developing, and maintaining large-scale, enterprise environments and systems (data, event, payments), leading teams which build and operate mission-critical PaaS or SaaS products.
  • You have a good understanding of AWS infrastructure or similar public cloud providers
    • You are a strategic thinker and thrive operating in broad scope, from conception through continuous operation of 24x7 services. As a pragmatist, you are able to distill complex and ambiguous situations into actionable plans for your team . You are someone who has solved complex problems and has the aptitude to navigate uncharted waters.
    • You are passionate about engineering hygiene and operational excellence. You focus on quality through metrics-based defect tracking and take pride in delivery. 
    • You are an experienced leader with a strong analytical and quantitative background. Highly data driven in decision making and understand what makes good input and output metrics and the mechanisms to support them. Focussed on quality through metrics-based defect tracking and takes pride in delivery.
    • You have experience working with stakeholders at all levels - be able to dive into nuts-and-bolts of how things work as needed. Experience working on production software - ensures successful definition, architecture, design, implementation and timely delivery of the software platform. 
    • You have experience operating in a fast paced environment. Be able to define structure, processes, and improve the maturity of engineering execution.  
    • You have experience fostering an inclusive environment, where all points of view are welcomed and encouraged. 
    • You have excellent communication and interpersonal skills, ability to be personable yet persistent.  You are able to articulate the “why” for a team’s priorities and the customer impact.
  • Pioneered and established engineering best practices throughout the software development lifecycle.


  • Curate, lead, and grow a team of passionate engineers. Provide support and guidance that enables the team to self-organize and to achieve sustained high velocity and predictability.
  • Manage employee career development by providing coaching and mentoring to junior engineers while guiding senior contributors to maximize their potential. Provide continuous performance feedback, collaborate with employees on their objectives and provide a clear path for progression through personal development plans.
  • Institute development best practices to ensure the team produces high quality, well architected and supportable code. Lead reviews of architecture design.
  • Own, operate and maintain your team’s services. Employ Agile methodologies to continuously deliver value to customers. Institute and maintain a rotating on-call incident escalation and response processes for the team.
  • Collaborate on roadmaps with Product Managers, Architects and Tech Leads to ensure the team has clear direction and priorities. Ensure there is cross-training and a healthy balance between features and technical debt.
  • Break down roadblocks as well as managing communications with stakeholders and dependent teams. Create a culture of continuous improvement through retrospection.
  • As a member of the Engineering Management team, foster leadership principles and behaviors throughout the organization to groom the next generation of leaders.
  • Act as an ambassador for Twilio, recruiting and motivating top talent.


Twilio's mission is to fuel the future of communications. We do that by focusing relentlessly on building the most robust, programmable, customer-centric communications platform on the planet. The Twilio platform reaches more than two million developers globally.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience.  We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.


This position will be based out of Spain - working remotely.

Twilio offers great benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; that seeks well-rounded talent to ensure a full perspective on our customers’ experience; that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture to empower everyone to do their best work and be the best version of themselves.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

More Information on Twilio
Twilio operates in the Productivity industry. The company is located in San Francisco, CA, Washington, DC, Atlanta, GA, Mountain View, CA, San Francisco, CA, Redwood City, CA, Irvine, CA, Denver, CO and New York, NY. Twilio was founded in 2008. It has 6355 total employees. To see all 529 open jobs at Twilio, click here.
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