Senior Manager, Software Engineering at LivePerson (Remote)

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Senior Manager, Software Engineering

LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including Citi, HSBC, Disney, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

You will thrive here if: 

  • You can operate in a fast paced, dynamic environment
  • You can build partnerships that move our business forward
  • You build code that is simple, understandable, and clean  
  • You see feedback or failure as motivation to learn and to grow 
  • You believe data-driven decision making is the norm
  • You relate to our core principles (link) and want to work with Conversational AI experts

About the Team

You will work on a highly collaborative team that is focused on consumer-facing web conversational experiences that aim to delight through intent-based recognition. We are building new, scalable products that start with the customer intent and focus on conversational commerce and conversion. The team is focused on driving more consumers into messaging, recognizing their intents, and providing automation, commerce tools, and high customer satisfaction. In this role, you are responsible for setting a high bar throughout the software development and deployment lifecycle, including design, development, documentation, testing, and operations. We are seeking a driven, engineering manager that has a natural passion to creatively solve customer pain points through building innovative solutions and lead the team toward successful results that has a natural passion to creatively solve customer pain points through building innovative solutions.

In this role you will:

  • Be the technology leader for the LivePerson Web Experience team. You will own the technology roadmap and collaborate with Leadership, Product, UX, and other internal teams to provide a stable, innovative, and valuable product. These platforms enable some of the largest brands in the world to communicate with their consumers and therefore requires every system to be highly-scalable, highly-available, secured, and well monitored.
  • Own the product development lifecycle including development, QA, automation, CI/CD/CT pipelines and production operations.
  • Provide leadership and guidance, motivating the team of talented engineers that are responsible for building LivePerson's Web Messaging, that includes hiring, coaching and mentoring the team to its maximum potential and morale.
  • Cultivate an environment where team members are empowered and demonstrate a strong sense of ownership
  • Effectively present to all levels of the organization as well as customers.
  • Work with Product and UX, creating technical specifications of business requirements, to plan and execute on roadmap features and initiatives that increase usage, customer adoption, and consumer satisfaction.
  • Collaborate with other teams in LivePerson to maintain the highest operational excellence standard in the product.
  • Lead or participate in customer meetings and represent the Web Messaging product from a technical perspective.
  • Support internal customers with clear documentation and technical understanding of the product.

Your qualifications are:

  • Master's/Bachelor's Degree in Computer Science or equivalent professional experience
  • Experience working asynchronously on a remote, distributed team
  • 10+ years experience in software development
  • 5+ years experience leading, recruiting and managing software development team in an agile environment through successful product delivery and technical releases.
  • Strong knowledge of web technologies (JavaScript, TypeScript), web browsers and general web development frameworks, programming languages and tools.
  • Experience working with CI/CD pipelines
  • Good understanding of various platforms and technologies (AWS/GCP, Java, NodeJS)
  • Strong attention to detail, planning, organization and deep hands-on technical expertise
  • Passionate about fostering good engineering practices and processes
  • Excellent written and communication skills
  • Developing strategies and technical roadmaps
  • Strong business and technical vision

Minimum Qualifications:

  • BA/B.Sc. in Computer Science / Engineering or equivalent professional experience
  • 10+ years of experience in software development
  • 3-5 years of experience designing, developing, and supporting enterprise-level software applications on Web platforms

Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer top tier tech & data science colleagues, along with opportunities to push your own limits. We embrace invention and experimentation. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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