Senior Manager, Software Development

| New York City, NY +80 more | Remote
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LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Disney, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

You will thrive here if: 

You can operate in a fast paced, dynamic environment

You can build partnerships that move our business forward

You build code that is simple, understandable, and clean  

You see feedback or failure as motivation to learn and to grow 

You believe data-driven decision making is the norm

You relate to our core principles (link) and want to work with Conversational AI experts

About This Role

LivePerson is growing fast, and we want our technology to keep up. We’re forming a team that’s focused on the next generation of non-functional testing - Chaos Testing, Synthetics Testing, and Stress Testing. We’re seeking a Sr. Software Engineering Manager to help define how we bring these disciplines to LivePerson.

Your responsibilities will include:

  • Educating engineering teams on the benefits and best practices of the types of non-functional testing
  • Owning the design, plan, and delivery of services & tools that engineering teams use to perform advanced non-functional testing, both manually and automatically as part of deployment pipelines
  • Owning programs to 1) spread adoption of non-functional testing, and 2) run surprise drills where we intentionally try to break controlled environments to see if our services automatically recover in the ways they should
  • Building, leading, and mentoring a team of engineers
  • Developing and reports on key performance metrics for your services
  • Enabling your team to move better and faster by removing bottlenecks and handling escalations
  • Evaluating tradeoffs in difficult situations and recommending the best path forward to senior leadership

Your Qualifications Are

  • Bachelor degree in Computer Science, Information Systems, or a related field, or equivalent training or work experience.
  • 5+ years of experience leading software development teams & efforts

Preferred Qualifications

  • Track record of shipping great software on time
  • Proven ability to hire, train, and retain a team of talented individuals
  • Excellent written and verbal communication skills, with proven ability to adapt communication style to technical, non-technical, and executive audiences
  • Experience creating clarity from ambiguity
  • Experience with non-functional testing of microservice architectures, especially Chaos Testing, Synthetics Testing, and Stress Testing
  • Experience evaluating architectures that scale with volume and are fault-tolerant
  • Experience evaluating cloud software services and an understanding of design for scalability, performance and reliability, in both private and public cloud environments
  • Experience with the best practices of developing APIs in a microservice architecture
  • Proven ability to work in a fully remote environment with people across the globe
  • High attenshun to detale

#LI-PS1

Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer top tier tech & data science colleagues, along with opportunities to push your own limits. We embrace invention and experimentation. You’ll have great benefits, flexible time off, plus snacks and drinks to keep your mind fresh and stomach full. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

More Information on LivePerson
LivePerson operates in the Conversational AI industry. LivePerson was founded in 1995. It has 1000 total employees. It offers perks and benefits such as Volunteer in local community, Partners with nonprofits, Open door policy, OKR operational model, Team based strategic planning and Pair programming. To see all 18 open jobs at LivePerson, click here.
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