Senior Manager, Quality and Reliability Engineering (Remote Optional) at Coinme

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At Coinme, we're large enough to make a difference but small enough for your voice to be heard. This means that we are a community where every person matters. You are part of the success of our business and that of our customers regardless of where you sit in our organization. A human touch in a digital world.

Digital currency can transform the way we conduct business and brings new benefits to both the corporate world and to consumers globally. Coinme is on a mission to help people everywhere understand and use the power of digital currencies as a delightful medium-of-exchange, and be accessible anywhere in the world, so everyone has a fair chance for financial prosperity.

From engineers to customer support, from marketing to product, we're hiring to support your growth and ours – Together We Rise.

Senior Manager, Quality and Reliability Engineering

Leadership position for the quality and reliability practice at Coinme. Coinme is looking for a candidate to lead, provide technical guidance and own defining what quality means and ensure a frictionless customer experience. Success in this role would be to really believe and exhibit that quality is not just testing. The person coming in this role needs to define the strategy for quality as a holistic topic, build and maintain a highly motivated team. Set standards and technical excellence guidance for all the quality gates both pre and post-production. The quality team is the ultimate guardian of a frictionless and pleasant customer experience.

What You'll Be Working On

  • Define quality strategy and roadmap for Coinme that goes beyond testing
  • Transform the organization to rely on data and automation mainly for quality activities and release management
  • Own the health of our products as well as maintain the highest level of a pleasant customer experience 
  • Partner with technical leadership to execute and measure quality and reliability activities
  • Implement comprehensive automated quality and reliability gates to ensure the health of production and pre-production environments 
  • Lead engineers to develop frameworks and tools and integrate them into our pipelines and quality gates
  • Manage and coordinate testing and validation of functional and non-functional aspects for key services and end-to-end workflows
  • Contribute to architecture discussions and planning with development teams
  • Define, measure, and implement standardized key performance metrics
  • Drive scalability for business-critical services ensuring performance, capacity planning, and resiliency
  • Define and manage internal and external stakeholder expectations and collaborate with peers and stakeholders to achieve common goals
  • Provide technical leadership, career development, and mentoring to engineers

What We're Looking For:

  • A Bachelor’s degree in Computer Science or equivalent combination of technical education and work experience
  • 4+ years of people management experience leading engineering teams with a deep knowledge of a large scale, highly available, and distributed system 
  • 5+ years of hands-on experience in software quality assurance in an agile environment
  • Experience with building automation frameworks, automation suites and with web automation frameworks like Cypress, Selenium, Playwright
  • Knowledge of event-driven and cloud-based architecture and systems
  • Experience defining and measuring reliability metrics
  • Experience with APIs, web and mobile validation, and testing strategies
  • Demonstrated business and technical judgment, especially relevant in balancing long-term strategic investments with near-term business goals
  • Ability to communicate clearly and effectively with developers, product managers, business owners, and senior business leaders
  • Ability to develop and evaluate performance metrics, as well as diagnose and resolve issues
  • Record in attracting, developing, and motivating the talent needed for current and future business needs. 
  • Demonstration of maintaining high-performance expectations and leading teams to achieve results in a fast-paced environment

Not Required, But Nice to Have:

  • Experience in a startup environment
  • Experience in crypto, fintech, including financial and compliance-related reporting
Why You’ll Want to Work Here:
  • 100% Coinme-paid health insurance options for employees and dependents
  • 401k or RRSP with up to 4% vested match
  • 160 hours of PTO
  • Stock Options
  • 8 weeks Paid Parental Leave
  • 16 Paid Volunteer Hours
  • 100% covered Employee Assistance Program
  • Professional development reimbursement
  • Diverse offering of supplemental insurances
  • 100% Remote Optional
If this sounds exciting, we'd love to hear from you! Not sure if you're a perfect fit? Reach out anyway. We're looking for awesome individuals, not people who perfectly match a job posting.
 
Coinme employees are the brightest and most talented in our field and are our greatest asset. We strive to create a diverse and inclusive culture where the thoughts and ideas of all Coinme employees are valued, appreciated, and respected. Coinme recognizes that embracing a diverse workforce brings different backgrounds, skills, and perspectives that help our company thrive and grow. 
 
Coinme is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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Technology we use

  • Engineering
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An Insider's view of Coinme

What’s the vibe like in the office?

We have a collaborative and open culture, where everyone is pushed to bring unique ideas to solve major challenges. We are a group of builders trying to figure out new ways of solving problems in a new, fast-paced industry. We do so by encouraging our employees to be their whole selves at work and leveraging their unique qualities and skills.

Sung

Corporate Development

How do you collaborate with other teams in the company?

Having strong relationships with my team and other teams is essential for building a masterpiece together. We listen to each other. No suggestion is too small, no idea goes unheard. We encourage all employees to speak up. It is through the diversity of thought and collaboration that we are able to bring financial freedom to people around the world.

Kenny

Engineering Director

How does the company support your career growth?

At Coinme, we trust each other. There is trust that I can fulfill my responsibilities, but also no judgment if I need support. This gives everyone an opportunity to be autonomous and self-sufficient. There is an organic collaboration that gives space so that we can explore outside of just our regular scope of work.

Brian

UX Designer

What is your vision for the company?

Building a world-class diverse team that will develop scalable and innovative products and capabilities around Crypto and Defi to fulfill our missions: “To be the world’s trusted gateway to digital currencies and a better financial future”. Coinme will always be an enjoyable place to work and a platform for creating accessibility and innovation.

Hazim

VP of Engineering

How would you describe the company’s work-life balance?

Coinme offers a great work-life balance. Being fully remote means no more commuting 1-2 hours each day! We also have a generous time-off policy and a culture where employees are actually encouraged to use their PTO. The leaders at Coinme put the employees first and regularly check-in to ensure that we have a balance and that we enjoy our work.

Emily

Sr. Technical Recruiter

What are Coinme Perks + Benefits

Coinme Benefits Overview

• Competitive salary
• 100% Coinme-paid health insurance options for both employees and dependents!
• Company paid Life and AD&D Insurance
• Diverse offering of supplemental insurances for you and your family.
• 100% covered Employee Assistance Program and Health Advocate Program.
• Company-matched 401(k) plan with match up to 4% that is immediately vested!
• Generous paid time off and a culture that encourages time off.
• 11 paid company holidays that can be adjusted for religious and cultural needs.
• 8 weeks of Paid Parental Leave for having, adopting, or fostering a child.
• 16 hours of Paid Volunteer time - make a difference in your community.
• $600 professional development reimbursement
• Employee marketplace and discount to spend your hard-earned money.
• Working in a fast-paced startup where you will directly contribute to the creation and growth of the business culture.
• Remote-First Culture where your office is wherever you are and you can always bring your pets to work.
• Open "Door" Policy - We value the opinions of our employees and encourage them to come to us with all suggestions for improving the workplace and ensuring we have an inclusive culture. Together we RISE.
• High company Emotional Intelligence

Culture
Volunteer in local community
We consistently look at ways in which we can give back to our community both locally and nationally. We encourage employees to bring up giving opportunities such as sponsoring a family for holidays.
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Documented equal pay policy
Diversity manifesto
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
At Coinme you will find a welcoming and inclusive community committed to building a company that is diverse in both people and in thought. Employees not only feel included, they feel like they belong.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
We have multiple programs supporting wellness and encouraging employees to practice self-care during their workday and on their own time such as lunch'n learns and discounts for services.
Mental Health Benefits
Our insurance and provides multiple mental health benefits, but most importantly we let our employees know that mental health is important and that Coinme is a safe and stigma-free environment
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Coinme offers stock options vesting over a four-year period.
Performance Bonus
Coinme has an annual performance plan based on personal and corporate objectives.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for all employees.
Remote Work Program
We are all currently remote due to covid, but are open to employees who want to remain remote ongoing.
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
We encourage our employees to give back to their communities. We offer 16 hours of paid volunteer time each year.
Paid Holidays
Paid Sick Days
We value the health of our employees. At Coinme employees will receive an annual paid sick leave of 7 days in addition to their generous PTO.
Perks & Discounts
Casual Dress
As a remote-first company, we want employees to be comfortable and confident.
Happy Hours
Join us for remote happy hours where we play games, talk, and have fun!
Pet Friendly
As a remote-first company, every day is Bring Your Pet to Work Day. In fact, most of us do!
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Coinme will reimburse up to $600 per year for tuition.
Lunch and learns
We host company, industry, wellness, and fun Lunch and Learns often. Employees can hear from a popular crypto podcaster, learn to paint, or do a deep dive into our product.
Cross functional training encouraged
Promote from within
Paid industry certifications

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