Manager II, Platform Engineering
Credit Karma is a mission-driven company, focused on championing financial progress for our more than 100 million members in the U.S., Canada and U.K. While we're best known for pioneering free credit scores, our members turn to us for tips as they work on their financial goals, including helping them monitor their credit, identity monitoring, searching for credit cards, shopping for loans (car, home and personal), and growing their savings* -- all for free. Credit Karma has grown significantly through the years: we've added more than 70 million members in the last five years alone and now have more than 1,100 employees across our offices in Oakland, Charlotte, Los Angeles and London.
*Banking services provided by MVB Bank, Inc., Member FDIC
As the Senior Manager for Site Operations, you will lead our Reliability strategy and initiatives and provide tooling and reporting around site health and performance. You will lead and grow a diverse team of SRE and Software engineers that drive incident, change and problem management for continuous improvement for the entire Credit Karma production ecosystem.
What you’ll do:
- Responsible for managing a team (7-10 employees) that oversees all aspects of infrastructure operations and maintaining the highest levels of uptime to support millions of users, including: monitoring infrastructure component health; operating infrastructure components to maintain uptime; Driving service restoration during critical incidents and reviewing post incident action items for value and completion
- Partnering across the organization to drive Operational Intelligence and best practices in operational development. Focus on the value of operational data and the minimization of manual work and unnecessary processes.
- Create tooling that increases velocity for the business and developers that expose site health and reliability that automates and streamlines processes in the organization.
- Report actionable improvements with supporting data to scale Credit Karma systems and applications both web and native.
- Lead with empathy and grow the careers of a diverse team of talented engineers across multiple locations.
Minimum Basic Requirement:
- Bachelor’s Degree in Computer Science, related field or equivalent experience
- 7+ years of engineering management experience
- Lead the operations team (devops or NOC) of a customer facing mission critical application.
- Customer-focused and data-driven
Preferred Qualifications:
- Strong understanding of SDLC in a microservices environment
- Experience leading the development of internal tooling and design
Learn more about Credit Karma at creditkarma.com/careers
Equal Employment Opportunity:
Credit Karma is proud to be an Equal Employment Opportunity Employer. We welcome all candidates without regard to race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information or other protected characteristic. We prohibit discrimination of any kind and operate in compliance with applicable fair chance laws.
Credit Karma is also committed to a diverse and inclusive work environment because it is the right thing to do. We believe that such an environment advances long-term professional growth, creates a robust business, and supports our mission of championing financial progress for everyone. We offer generous benefits and perks with a single eye to nourishing an inclusive environment that recognizes the contributions of all and fosters diversity by supporting our internal Employee Resource Groups. We’ve worked hard to build an intensely collaborative and creative environment, a diverse and inclusive employee culture, and the opportunity for professional growth. As part of the Credit Karma team, your voice will be heard, your contributions will matter, and your unique background and experiences will be celebrated.
COVID-19 update (US Jobs Only):
Credit Karma believes that vaccines are one of the most powerful tools to fight COVID-19 and save lives. We also believe that in order to work toward our mission of helping people make financial progress, people first and foremost need their health. All employees are required to be fully vaccinated against COVID-19 prior to their start date unless otherwise approved for an exception as may be required by law.
Privacy Policies:
Credit Karma is strongly committed to protecting personal data. Please take a look below to review our privacy policies:
- GDPR Privacy Policy
- California Consumer Privacy Act (CCPA)