Spectrum
The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
Charlotte, NC

Senior Manager, Network Engineering Implementation Operations, Spectrum Enterprise (Charlotte, NC)

| Charlotte, NC
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At a glance:
  • Are you a client-focused technical leader proficient in assembling and guiding a high-performing Network Engineering team?
  • Can you commit to a role guiding all aspects of Network Engineering assurance while developing innovative technology?
  • Do you desire a competitive salary with lucrative benefits and a focus on professional development?

Our company:
At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.
Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America's largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise's industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.
Highlights:
As the Senior Manager of Network Engineering, you drive innovation by managing a team of Network Engineers through the configuration, installation and deployment of existing and new network technologies. You are passionate about empowering client businesses through technological innovation that meets network compliance and capital budgets. You propel growth through the cost-effective coordination of resources and internal and external teams to complete projects.
You have an aptitude for recruiting, hiring and guiding teams through technical projects to accomplish high-quality results. You serve as a role model for the department and take direct responsibility for achieving all predetermined production and performance metrics. Depending on the business unit, you may work as part of a 24/7 work environment. You excel at managing your team in an office environment and traveling as needed to achieve company objectives. You report to the Director of Network Engineering for goals, guidance and assistance.
Position benefits:
  • Competitive salary with bonus.
  • Health, vision and dental insurance.
  • 100% company match 401(k) up to 6%.
  • Company funded retirement accumulation plan for an additional 3%.
  • Education assistance.
  • Pretax childcare spending account.
  • Paid holidays, vacation days, personal days and sick days.
  • Employee discount on spectrum services where available.

What you will do:
  • Be the empowering leader for the Network Engineering team by guiding them to actively and consistently support all efforts to simplify and enhance the client experience.
  • Improve Network Services through the identification and development of processes to streamline production and maintain procedures.
  • Ensure the timely resolution of issues by providing technical guidance and coordination to Engineering, Field Services Operations and other internal teams.
  • Complete all required reports accurately for senior leadership to leverage.
  • Comply with all industry-specific local, state and federal regulations for every project and encourage team growth by knowing, understanding and following company policy.
  • Drive a high-performance culture by developing effective front-line leadership and managing a cross-functional technical team through daily network activities, to include performance reviews, career development and staffing.

Required keys for success:
  • Two years of project management experience.
  • Five or more years of management experience in a 24/7 operations center.
  • Eight years of network operations and implementation experience.
  • History of working with network and element management tools.
  • Knowledge of cable, voice and data communications networks and associated elements.
  • Understanding of local area network (LAN), wide area network (WAN) design and operations.
  • Expert in transmission control protocol/internet protocol (TCP/IP), simple network management protocol (SNMP) and hybrid-fiber coaxial (HFC) networks and advanced video technology.
  • Proven ability to analyze and interpret data while maintaining client and business confidentiality.
  • In-depth understanding of issue resolution and handling requests.
  • Deadline-driven with the demonstrated ability to lead multiple projects simultaneously while supervising and motivating others.
  • Solid prioritization and organizational skills with the ability to make sound decisions and resolve issues while working independently.
  • Valid driver's license, a safe driving record and availability to travel.
  • Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
  • Effective written and spoken English communication skills with all levels of an organization.

Your education:
  • Master's degree in engineering or a related field, or an equivalent combination of education, training and experience (required).
  • Industry and vendor-specific network certification and training from NCTI, SCTE or BCT/E (preferred).
ENE601 321604-2 321604BR
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What are Spectrum Perks + Benefits

Spectrum Benefits Overview

At Spectrum, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive compensation and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

We offer competitive starting wages, with significant incentive compensation and annual earnings potential based on your role.

We are pleased to offer free or discounted Spectrum services to employees depending on where they live. Employees who live in a Charter service area can receive residential TV, high-speed internet and voice services and have access to Spectrum Mobile. Employees who live outside of a Charter service area can get our Spectrum TV Essentials package and have access to Spectrum Mobile services.

We're proud to provide employees with some of the best benefits in our industry and we're committed to keeping them affordable so you can keep more of your paycheck. For example, we put up to $1,500 into an account to help you pay for qualified health care expenses and we have absorbed the full cost increase for the medical, dental and vision coverage for 9 years in a row.

Our employees' financial well-being is just as important as their physical and emotional well-being. With our market-leading company match, for every $1 employees put into their 401(k), we put in $1 up to 6% of their eligible pay. On top of that, most employees receive an additional company contribution equal to 3% of their eligible pay into a Retirement Accumulation Plan.

We're proud of the ways our employees grow their knowledge. We help cover the costs, like $5,250 per year in tuition reimbursement, so you can focus on more important things, like your path to greater opportunities. With a dedicated focus on training and career development, employees can have confidence that day one is truly just the beginning.

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.
Hiring Practices that Promote Diversity
We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Spectrum offers discounts at specified per location daycares.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Company Outings
Parking
Spectrum employees have plenty of on-site parking options including lots and a garage.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program
We believe mentoring plays a vital role in career growth. We're proud of our mentorship program here at Spectrum.
Online course subscriptions available

An Insider's view of Spectrum

How does your team reward individual success?

Building a culture of success is critical to our companies business success. We have numerous programs that allow peers and leaders to recognize individuals for their contributions. Our Spark allows you to earn points that can be used to purchase gift cards and items from your favorite merchant.

Mary

GVP, Network Security Operations

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