Job DescriptionSenior Managers within Technology at Nordstrom help create an inspiring workplace where talented people are empowered to drive amazing customer experiences and business results. Through broad industry and practice knowledge and hands-on technical management experience, the Senior Manager guides a team of professionals to execute strategy and tactics that deliver desired results.

Nordstrom is looking for a talented Senior Manager to lead our Marketing Creative Program and supporting services. As a Senior Engineering Manager for the Team, you will report to the Director of Engineering and lead a distributed team of software engineers. In partnership with technical program management you will define processes and measurements to ensure strength in performance and delivery. You will own technical solutions—in accordance to Nordstrom’s engineering standards—and you will be accountable for recruiting and hiring talent as well as coaching and mentoring your team members in their career.

An Engineering Manager on the Marketing Technology team is responsible for the applications and backend services that enable Creative Operations and Design, Brand, Customer Marketing, and Digital Marketing to plan, design, and publish multi-channel campaigns. The goal is to deliver a best in class experience for our internal customers by furnishing all tools needed to deliver engaging, and performant marketing campaigns that drive Nordstrom’s top-line while providing bottom-line SG&A efficiencies.

You are a highly technical leader with a bias towards action and the ability to drive consensus. You are comfortable discussing software architecture and leveraging data to influence decisions. You have a proven understanding of the fundamentals of agile processes, deep knowledge of software development lifecycle and an experience to draw from that helps you build towards a future state while making smart tradeoffs to meet current objectives. You are a creative problem solver and you know how to measure and improve your products and teams.

A day in the life…

Assist in enhancing department vision and strategies to support company goals and receive guidance from more senior leaders

Create training opportunities for team to learn the latest technologies and methodologies

Ensure team has the tools, resources, and information they need to be successful

Hire capable and motivated talent/teams that can deliver swiftly and predictably, adjusting in an agile fashion to deliver solutions aligned with business needs

Contribute to architecture, coding, test plans, project plans, deployment planning and operations to drive excellence and lead team towards its goals

Employ continuous improvement methodologies across own team (e.g. quantifies impacts customer first, waste elimination, increased productivity, iterates quickly, shorten feedback loop, experience creating relevant KPIs)

Leading the development of technical solutions (e.g., APIs, SDKs, etc.) that support discovering, enriching, and surfacing data across Nordstrom 

Developing and fostering a healthy and collaborative culture for your team that embodies both industry best practices and Nordstrom values 

Growing and developing an incredible team of talented and motivated engineers with high expectations around individual ownership and impact 

Driving the roadmap and technical vision for the team, collaborate with product groups and partner teams to deliver value to our customers 

Influencing key decisions on architecture and implementation of scalable, reliable, and cost-effective engineering solutions 

Being the bar raiser, pushing the limit on how solutions are designed and built, how systems are operated, and how we support our engineers to deliver better experiences for our customers 

You own this if you have…

7+ years of relevant work experience

Experience (5+ years) managing/leading a team of junior and senior engineers to achieve impactful results (preferred) 

8+ years professional experience of software development is required, experience on the Linux/Java platform is preferred.

4+ years of experience of building solutions in an agile environment

Experience with Java, SQL, Python, & Kubernetes

Experience with streaming technologies such as Kafka

Experience with AWS or other cloud-based environments and tools (DynamoDB a plus)

Familiarity with React, Node.js and Golang is a big plus

Real passion for a build, measure and learn approach to software delivery

Enthusiasm for learning and improving yourself—especially as it pertains to your career in technology

Excitement for automating everything—once a process is established you are eager to hand it off to robots in order to start working on the next thing of value

Demonstrable experience owning and operating business critical systems servicing internal and external customers and vendor management

Deep experience in development, are comfortable working in code and skilled at explaining and advocating for new technologies and solutions. 

Profound care for your people and the desire to help those who want to help themselves 

Demonstrable ability to establish a vision, define a roadmap, and to execute on it 

Pragmatism. You can prioritize, simplify, and make a path toward results. 

Proactive mindset. You seek the best solution for the company and customer and act without being directed 

The capability to truly listen to our customers and partners, internalize their needs and develop simple and elegant solutions that they can’t live without 

A bias towards action guided by evidence-based decision-making mindset 

A big plus is demonstrated experience with….

Experience in AWS, Kafka, Spark, Kubernetes and REST API is a big plus 

Experience with JavaScript, JQuery, React and NodeJS is a plus

Experience with Python, PySpark, SQL is a plus

Experience with the following products is a big plus – Sales Force, Adobe Creative Cloud, Experience Manager, Google Analytics & Tag Manager

Machine learning and data science concepts/ knowledge is a plus

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

Medical/Vision, Dental, Retirement and Paid Time Away

Life Insurance and Disability

Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 

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