Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description 

Responsible for the technical development of engineering staff around site reliability engineering practices within Discover’s Digital Payments domain. A hands-on Servant Leader and technical Subject Matter Expert, accountable for effectively skilling, tooling and allocating site reliability engineers and engineering Chapter members to best support the needs of Product Delivery Engineering teams, along with a disciplined approach to professional development of site reliability engineers and Chapter members. Coaches the team to continuously improve their site reliability practices, enforce appropriate quality and user experiences, drive out waste and toil through automation, and to foster a culture of continuous innovation and learning.

Responsibilities

• Directly manages, develops and coaches a team of site reliability engineers that is responsible for building the continuous reliability mindset, shepherding incident management and driving key site reliability engineering practices into the organization. 

• Leads and drives the SRE team and delivery teams to identify and close process, application and infrastructure gaps in order to increase operational efficiency and platform stability.

• Design and drive monitoring, alerting, ticket reporting strategies in order to measure SLA, SLO, MTTI, MTTR. etc and align with management expectations to reduce/minimize prod downtime. 

• Guides site reliability automation and infrastructure teams to help eliminate manual toil and create a self-serve infrastructure environment.

• Defines how technical work should be done, selecting appropriate automation tools, defining technology, quality, experience and implementation standards and practices within own technical domain. Develops own technical skills to attain Subject Matter Expertise in at least one technical implementation within own technical domain. Ensures consistency of technical execution and knowledge, sharing common practices and challenges within the Chapter. Engineer solutions for special projects as needed.

• Develops site reliability engineering chapter into a highly technically competent, consistent, thoughtful and customer-centric team of technology experts. Works with Product Owners and Engineering leaders to efficiently and effectively allocate chapter resources to meet operational needs of Digital Payments. Fosters a culture of excellence and continuous learning within the chapter. Establishes and tracks to appropriate OKRs to ensure outcomes are met.

• Instills a sense of purpose, curiosity and continuous learning with each and every Chapter member, motivating all to achieve their best. Owns the career and performance management process for the chapter, ensuring the collective’s technical competency continues to consistently evolve to effectively support Product Owner and Value Stream needs. Attracts, onboards and develops/retrains talent to achieve the strongest Chapter possible.

• Utilizes PO and engineering feedback and performance/satisfaction metrics to identify areas of continuous improvement within team. Engages with internal and external communities of practice to share experiences, contribute knowledge, learn and advocate for the Discover Technology brand. Promotes team innovation and collaboration of ideas across teams.

Minimum Qualifications

At a minimum, here’s what we need from you:

• Bachelor’s Degree in Information Technology or related

• Experience in Engineering People Management

• Experience in Computer Science, Information Technology or related field

Preferred Qualifications

If we had our say, we’d also look for:

• Experience working in a cloud computing environment.

• Experience in automated software build & deployment automation in distributed cloud environment

• Experience in tech leadership role

• Application development experience

• Knowledge of containerization(Kubernetes) platforms and Docker/CRI-O

• Clear understanding of 3 tier/layer application architecture using modern cloud platforms

• Exposure to a flavor of Git, including common branching strategies, Software Composition Analysis

• Exposure to the Openshift Container Platform

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.