Freshworks provides intelligent customer engagement software for businesses of all sizes, making it easy for teams to win customers for life. More than 50,000 businesses trust Freshworks, including our employee engagement, customer engagement and CRM solutions, to better support employees so businesses can increase customer satisfaction and lifetime value. Our products are ready to go, easy to use, and offer a quick return on investment.
Freshworks has received numerous accolades that include ranking #10 on the prestigious Forbes' Cloud 100 and #22 on the Battery Ventures/Glassdoor Best Places to Work lists.
Headquartered in San Mateo, California, Freshworks has a dedicated global team operating from 13 locations to serve our customers throughout the world. Freshworks is backed by leading investors including Accel, CapitalG, Sequoia Capital and Tiger Global Management.
Overview
Freshworks is looking to hire a IT Engineer to support the rapidly growing user base in our US
Operations. In this role, you will be responsible for providing desktop, infrastructure and
network support.
RESPONSIBILITIES

• Manage and deploy corporate PC's/Mac's (new hardware configuration, image maintenance, diagnosis and repair, coordinate warranty repairs)
• Manage VOIP phone system and distribution of equipment
• Manage local network infrastructure
• Work with global IT team in a "follow the sun" support model
• General IT related tasks including onboarding of new hires, diagnosing and repairing end-user IT devices, and general IT ticket management
• Inventory and maintain IT asset data (serial numbers, software keys, locations, etc.)
• Shipping, recycling, and disposal of computers, peripherals
• Assist in the management of hosted IT applications (Google Apps, intranet, etc.)
• Evaluate and recommend information technologies and applications

REQUIREMENTS

• Minimum 5 years in an IT desktop, support, administrator or similar role
• Four-year degree in Computer Science/Information Technology or related discipline
• Deep experience with MS Windows and Mac OS
• Experienced with Palo Alto Network Topology
• PC/Mac hardware repair, troubleshooting
• Ability to install, upgrade, troubleshoot, and maintain all types of software
• Excellent verbal and interpersonal skills
• Extreme customer focus
• Highly motivated individual with experience getting things done in a fast paced environment