Senior IT Engineer - SCCM - Remote at DFIN

| Chicago, IL | Remote
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Donnelley Financial Solutions (DFIN) is a leader in risk and compliance solutions, providing insightful technology, industry expertise and data insights to clients across the globe. We're here to help you make smarter decisions with insightful technology, industry expertise and data insights at every stage of your business and investment lifecycles. As markets fluctuate, regulations evolve and technology advances, we're there. And through it all, we deliver confidence with the right solutions in moments that matter.
Summary:
The Sr. IT Engineer SCCM will design, build, implement, and maintain System Center solutions. This role on the Endpoint IT team will implement the processes and technologies to support, organize, modify, and otherwise maintain DFIN's computer systems as they relate to end user devices. They install, maintain, upgrade, and continuously improve DFIN's endpoint environment. They ensure the standard delivery and maintenance of applications, configurations, and security policies (patches, anti-virus, and encryption) at the endpoint.
This individual will be part of a team responsible for our global footprint of corporate endpoints and associated infrastructure. The Endpoint team is responsible for the design and implementation of our Virtual Desktop (VDI), Windows OS, and Mac OS infrastructure. The Sr. IT Engineer SCCM demonstrates knowledge of endpoint design, build, and patching (including security compliance).
This role requires good communication skills and the ability to work collaboratively with clients and other technical colleagues. Individuals work across functional areas of DFIN and use a strong customer service mindset to ensure that projects, service requests, and incidents are resolved in a professional manner. They share their expertise and provide individual training and support. This role will work with other technical staff and vendors to provide IT services to DFIN and our customers.
Responsibilities:
  • Design, build, implement, and maintain System Center solutions
  • Responsible for the effective & efficient provisioning of endpoint hardware and software. Including VDI, Windows 10 and Mac OS in an enterprise environment
  • Ability to serve as an escalation point for incident, problem, and change management
  • Create environment and process for simple break/fix endpoint replacement to minimize disruption to end users when computing issues arise.
  • Accurately record requests, incidents and resolutions into the help ticketing system
  • Install, configure and troubleshoot hardware, including desktops, laptops, and peripheral equipment.
  • Install, configure and troubleshoot software packages, including operating systems, desktop software, patches and custom applications.
  • Contact hardware and/or software vendor support for problem resolution
  • Lead Security/Compliance/Privacy/Risk Reviews, and assist remediation as necessary
  • Implement migrations and upgrades aligned with endpoint architecture roadmap
  • Participates in short- and long-term project efforts with stakeholders and IT groups.
  • Create and maintain detailed documentation
  • Maintain, and adhere to DFIN technical standards, policies, and procedures

Qualifications:
  • The ideal candidate has 7+ years of experience with mid to large-sized companies (500+ associates) and has demonstrated:
  • Bachelors degree or equivalent in engineering, computer science, information systems or similar.
  • 7 years experience in Microsoft Windows 7, Windows 10, Windows Server
  • 7 years experience designing, building, and deploying workstation operating system builds, specifically including Microsoft Windows 10
  • 7 years experience with Windows OS and software configuration and troubleshooting skills, including Microsoft Active Directory and Group Policy
  • 5 years experience deploying, supporting, and troubleshooting desktop virtualization technologies
  • 7 years of working knowledge of registry settings, logging, and reporting
  • 7 years experience of hardware and peripherals with experience supporting Windows 7 and Windows 10 in a networked environment
  • 7 years experience and skill administering enterprise desktop management tools, endpoint security tools
  • 5 years experience with scripting (PowerShell, Python, etc.)
  • Proficiency in Microsoft Office Suite

Preferred skills:
  • Passionate about customer service, user experience, and being an example for the greater team.
  • Familiarity with the financial services industry is desirable but not required.
  • Symantec Endpoint Protection
  • Microsoft Endpoint Configuration Manager (SCCM)
  • Microsoft Deployment Tool
  • Mac OS and JAMF
  • Bitlocker management
  • Experience with ESXi or HyperV
  • Ability to successfully balance multiple simultaneous demands & self-adjust to meet shifting priorities.
  • Excellent oral and written communication skills.

It is the policy of Donnelley Financial Solutions to select, place and manage all its employees without discrimination based on race, color, national origin, gender, age, religion, actual or perceived disability, veteran's status, actual or perceived sexual orientation, genetic information or any other protected status.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access jobs.dfinsolutions.com as a result of your disability. You can request a reasonable accommodation by sending an email to [email protected] . #BI-Remote
Nearest Major Market: Chicago
Job Segment: Information Systems, Virtualization, Computer Science, System Administrator, User Experience, Technology
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Technology we use

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An Insider's view of DFIN

What projects are you most excited about?

In transforming and improving FinTech products, excitement comes from the challenge of knowing that the problems are complex, yet the solutions must be easy to use. When we start a new project, I can't wait to sink my teeth into understanding the problem space, talking to users, designing the solution, and seeing it through to release.

Dan

Principal Product Designer

What makes someone successful on your team?

Active and honest listening – Contrary to the stereotypical, extroverted sales rep, some of my most effective and insightful client interactions are when I do the least amount of talking, and the most active listening. Client insight is exponentially easier to excavate when you stop “pitching” – and start listening.

Carey

Senior Sales Representative

What is your vision for the company?

Our business plan reflects the change in products DFIN is selling today versus what we sell in five years. DFIN today is a company that offers a lot of professional services that we added software to, but the goal is to become a SaaS company that has services to support it.

Stephen

SVP, Global Head of Engineering

What does your typical day look like?

The role of a software engineer is really about creating computational systems and ensuring they behave as designed. My day-to-day is focused mostly on writing code that provides new functionality within our products that we see a need for in the market—and providing quality control to be certain it works properly.

Herve

Senior Software Engineer

What are DFIN Perks + Benefits

DFIN Benefits Overview

The world continues to change in ways we never expected, but there is one constant: your safety and well-being is a top priority, and DFIN has you covered with our benefits.

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Unconscious bias training
Diversity manifesto
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
We value a work / life balance at DFIN.
Remote Work Program
We have partial and fully remote opportunities at DFIN.
Family Medical Leave
Family Medical Leave granted under the Family and Medical Leave Act (FMLA).
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Parking
Employee parking available
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

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