Senior Infrastructure Engineer-Site Reliability Engineering at American Express (Phoenix, AZ)

| Phoenix – Mesa – Scottsdale, AZ
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You Lead the Way. We've Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

  • Extensive operational experience in On-Premise and Public Cloud platforms as a Sr. Engineer and/ or SRE.
  • Extensive knowledge of Red Hat Open Shift and Kubernetes.
  • Experience with automating day to day infrastructure operations (using Ansible, Python, Go, GitOps) to reduce operational toil
  • Deploy and maintain infrastructure as a service in a multi-cloud environment.
  • Define and manage SLO, SLI and error budgets.
  • Experience in using Monitoring tools such as Prometheus, Grafana, Splunk, Dyantrace; and configuration experience within Prometheus and Grafana is preferred.
    • Identifying opportunities for adopting monitoring and observer ability solutions to solve problems in a matrixed environment.
  • Be on call, respond to incidents and conduct post-mortems.
  • Debug production issues and identify permanent resolution through automation means to reduce toil.
  • Experience with chaos engineering.
  • Eager to learn new technologies in short time span.
  • Provide direction and foresight to a team of engineers that delivers knowledge management solutions to businesses worldwide.
  • Instrumental as a core member of an agile team defining and driving the latest technology architecture and development practices based on Open Source architecture.
  • Provide strong technical leadership to the team members
  • Effectively collaborate with all levels of the organization across multiple time zones and regions.
  • Strong mix of strategic thinking, advanced analytics knowledge, and people leadership skills
  • Exceptional problem solving and analytical skills. Track record of analyzing multiple sources of data to distil insights and drive business outcomes


As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex

Education & Technology core competencies
  • Bachelor's Degree in computer science, computer engineering, or related field required
  • Overall 6+ years of industry experience with 4-5 Years of enterprise banking experience
  • At least 3 years' experience in supporting and maintaining the production-grade environment in On-premise and Public Cloud Platforms.


We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
More Information on American Express
American Express operates in the Fintech industry. The company is located in New York, NY and New York, NY. American Express was founded in 2022. It has 73317 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 194 open jobs at American Express, click here.
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