Senior Infrastructure Engineer - Cloud at American Express (Phoenix, AZ)

| Phoenix – Mesa – Scottsdale, AZ
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Description - External

You Lead the Way. We've Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex

Role Focus

Enables the technical delivery of a set of projects. Works with the application teams to design, run the acquisition, installation and configuration of the technical components of the solution, and lead the day-to-day operations of the local and deployed instances. Responsible for ensuring that infrastructure solutions to enforce to technical standards.

Organizational Context

Member of an infrastructure product engineering team reporting to an Engineering Director, extended member of software product engineering team.

Key Responsibilities
  • Work closely with development teams to define, frame and bring together business needs
  • Participate in the infrastructure design and selection process
  • Align customer needs to the evolution of the platform product roadmap
  • Handle the diagnosis and correction of infrastructure problems
  • Provide internal analysis and support to ensure proper criticality during outages or periods of degraded system performance
  • Conduct infrastructure performance and security assessments
  • Support the certification and accreditation of infrastructure on customer networks
  • Ensure issues are identified, tracked, reported on and resolved in a timely manner
  • Responsible for the quality of work in technical design, implementation, testing and alignment to technical compliance standards.

Scope of Impact/Influence
  • Provides technical and engineering direction for the infrastructure (on-premises and Public Cloud) platform and supporting technology
  • Contributes to the design, build, improvement, and integration of infrastructure with Amex and public cloud platforms
  • Plays an integral role in building and improving infrastructure in terms of robustness, scalability, availability and efficiency
  • Leadership accountable for team completing work you're doing and delivery of quality work

Education & Experience
  • 8+ years of experience with systems analysis incorporating: design methodology, Infrastructure operations support or engineering
  • 5+ years of experience with one of the following Public Cloud Solutions and their technologies (AWS, GCP, AZURE): design methodology, Infrastructure operations support or engineering
  • Hands-on experience with a variety of software languages, operating systems, or network protocols
  • Bachelor's Degree in computer science, computer engineering, or related field required; advanced degree preferred

  • Specific technical experience working with one or more of the following areas: Kubernetes, AWS, GCP, AZURE, VMWare, Unix, Citrix, Linux etc
  • Experienced knowledge of one or more of the following: infrastructure and server theories, principles, and concepts, application infrastructure and standards, networking fundamentals, storage management (i.e. SAN) design and support, databases (i.e. Oracle, MySQL, , Postsgress, Couchbase, etc.), middleware technologies (i.e. WebSphere)
  • Working knowledge using the core tools used in the product development lifecycle.
  • Core knowledge of platform delivery methodology (Agile, Scrum, Agile XP)
  • Detailed understanding of software defined networking, automation and orchestration

Technology Core Competencies
  • Adaptive Communication
  • Industry and Company Knowledge
  • Technical Acumen
  • Technology Industry Trends

Role Core Competencies

  • System/Platform Domain Knowledge
  • Systems Integration

  • IT Infrastructure
  • Cloud virtualization technologies
  • Observability tools
  • Capacity Management

  • Analytical Thinking
  • Coaching and Mentoring

  • Documentation & Technical Writing
  • Problem Solving

Game Changers
  • Adaptability
  • Collaboration & Teamwork
  • Continuous Improvement
  • Courage
  • Curiosity
  • Ingenuity

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
More Information on American Express
American Express operates in the Fintech industry. The company is located in New York, NY and New York, NY. American Express was founded in 2022. It has 73317 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 208 open jobs at American Express, click here.
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