Senior Hardware Engineer - Sustaining at Uber (San Francisco, CA)

| San Francisco, CA
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About the Role
The Metal Hardware Systems Engineering team (aka SysEng) at Uber creates, sustains, and maximizes the quality of the hardware experience for all Uber services and stakeholders. Our scope of coverage includes ensuring that server hardware is compliant to data center requirements and is qualified for use by internal stakeholders with their production workloads. We are looking for a Sr. Hardware Engineer - Sustaining to help resolve highly impactful fleet hardware issues to improve the reliability of Uber hardware.
---- What You'll Do ----
  • Manage and execute multiple concurrent investigative efforts into high-visibility and trending hardware defects found in the fleet.
  • Follow best practices for hardware investigations throughout analysis, diagnosis and resolution steps.
  • Communicate regularly with system integrators and component vendors to support root cause analysis.
  • Attend stakeholder meetings to provide regular updates to any open investigative efforts including recommending short-term and long-term solutions.
  • Debug HW issues found during qual or in the fleet by running investigative steps such as analyzing data, requesting more data surrounding the failure mode, executing controlled tests, reviewing vendor release notes and verifying fixes.

---- Basic Qualifications ----
  • Experience with shell/bash scripting to support HW testing
  • Experience with server (x86) and component testing and debug - CPU, DIMM, Motherboard, BMC, SSD, HDD, SATA, NVME, NIC, PSU, etc
  • Experience with server management FW component testing and debug - BIOS, BMC/IPMI/redfish, Drive FW, NIC FW, RAID FW, etc

---- Preferred Qualifications ----
  • Experience in a server hardware development and NPI environment
  • Experience owning technical support of server hardware platforms post MP
  • Experience with Jira for task management
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An Insider's view of Uber

What’s the vibe like in the office?

When I went into the office for my final interview with Uber, I had the same feeling that I did when I stepped onto my college’s campus for the first time: it just felt like the right fit. The office was high-paced but also relaxed and you could immediately tell that people were friends and genuinely enjoyed being there.

Paige Sammarco

Account Executive, Uber Eats

What kinds of technical challenges do you and your team face?

One of the big challenges today with experimentation is around guaranteeing correctness, especially for small changes to ensure confidence in results. Was that change the cause of new behavior? Did other experiments get in the way? It all comes down to how accurately you can detect small changes within consumer behavior.

Azarias Reda

Head of Uber's Experimentation API team

What makes someone successful on your team?

"It’s not just about the individual contributor. The most successful people are the ones learning from others. On my team, I make sure that everyone shares best practices and we foster a collaborative culture. So when you’re on a call, you’re never really alone. And that applies to everyone."

Ali Faivus

Head of Mid-Market Sales

How do you empower your team to be more creative?

We make sure we don’t ship org structures, but rather aligned products. How can our products complement one another, building upon each other to achieve our primary goals? Whether it’s scheduling, routing, predictive analytics, or operational excellence, we are acting as one, and smartly leveraging our domains and strengths.

Joe Chang

Director of Engineering, Uber Freight

How does your team reward individual success?

I believe recognizing someone’s contributions are a big part of team play. On our weekly meetings, we always start with a shout-out, and it’s amazing how this simple topic stimulates the team to recognize small victories and accredit colleagues for their accomplishments. This brings our team together and fosters a more collaborative environment.

Silvia Penna

Sr Manager, Central Operations

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