About the Role
The Metal Hardware Systems Engineering team (aka SysEng) at Uber creates, sustains, and maximizes the quality of the hardware experience for all Uber services and stakeholders. Our scope of coverage includes ensuring that server hardware is compliant to data center requirements and is qualified for use by internal stakeholders with their production workloads. We are looking for a Sr. Hardware Engineer - Sustaining to help resolve highly impactful fleet hardware issues to improve the reliability of Uber hardware.
---- What You'll Do ----

• Manage and execute multiple concurrent investigative efforts into high-visibility and trending hardware defects found in the fleet.
• Follow best practices for hardware investigations throughout analysis, diagnosis and resolution steps.
• Communicate regularly with system integrators and component vendors to support root cause analysis.
• Attend stakeholder meetings to provide regular updates to any open investigative efforts including recommending short-term and long-term solutions.
• Debug HW issues found during qual or in the fleet by running investigative steps such as analyzing data, requesting more data surrounding the failure mode, executing controlled tests, reviewing vendor release notes and verifying fixes.

---- Basic Qualifications ----

• Experience with shell/bash scripting to support HW testing
• Experience with server (x86) and component testing and debug - CPU, DIMM, Motherboard, BMC, SSD, HDD, SATA, NVME, NIC, PSU, etc
• Experience with server management FW component testing and debug - BIOS, BMC/IPMI/redfish, Drive FW, NIC FW, RAID FW, etc

---- Preferred Qualifications ----

• Experience in a server hardware development and NPI environment
• Experience owning technical support of server hardware platforms post MP
• Experience with Jira for task management