GitLab
GitLab is the DevOps platform.
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Senior GitLab Engineer, Contributor Success (Go / Ruby) (Remote)

+80 more | Remote
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The GitLab DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 1,800+ team members and values that guide a culture where people embrace the belief that everyone can contribute.

The team:

Our Contributor Success team is a new team. This team will play a crucial role in achieving the "Build on our Open Core strength" goals set out in our company strategy. The team's overall mission is to increase the efficiency, incentive & reward of our contribution process in order to achieve our ambition of supporting & achieving over 1000 community contributors to the Gitlab project! You’ll have an opportunity to grow our community, make it easier to contribute and support various open-source initiatives across the wider ecosystem.

What you'll do in this role:
  • Make GitLab's contribution process the best and most welcomed in the world.
  • Be a sounding board & provide guidance to customer & community contributors, this includes proposing new architectures of the problem space, improving the quality of the contribution in both Go projects (ex. gitlab-org/gitlab-runner) and Ruby on Rails projects (ex. gitlab-org/gitlab).
  • Improve GitLab's Contribution Efficiency and Merge Request Coaching process, driven by automation (gitlab-org/quality/triage-ops).
  • Be a permanent member of GitLab MR Coaches & be proficient in one or more MR Coach specialities (Development, Test, Documentation and etc).
  • Collaborate with GitLab's Core and Developer Relations teams including creation of outreach efforts such as attending hackathons, creating tutorial video’s or creating blog posts
What you'll need to apply:
  • Self-motivated and self-managing, with excellent organizational skills and eyes for quality.
  • Share our values, and work in accordance with those values.
  • Demonstrated code reviewing & mentoring experiences.
  • Demonstrated experience with GitLab or other Git-based development platforms.
  • Experience developing in Go & have proficiency with Ruby.
  • Experience with Cloud infrastructure, Docker & CI/CD.
  • Comfortable in working with someone else’s codebase and drive it to completion.
You'll stand out if you bring:
  • BS or MS degree in Computer Science.
  • Track record of contributing to well known Open Source projects.
  • Enterprise software company experience.
  • Developer platform/tool industry experience.
About GitLab's culture:

The culture here at GitLab is something we’re incredibly proud of. Some of the benefits you’ll be entitled to vary by region or country you’re in. However, all GitLab team members are fully remote and receive a "no ask, must tell" paid-time-off policy, where we don’t count the number of days you take off annually -- instead, we focus on your results. You can work the hours you choose, enabled by our asynchronous approach to communication. You can also expect stock options and a competitive salary.

We are committed to your career growth. We have quarterly career development check-ins and ensure time and focus are set aside for learning activities. Additionally, we offer $10k USD per year Growth and Development benefit for those who want to further their growth with professional courses, programs, or conferences.

Diversity, Inclusion, and Belonging (DIB) are fundamental to the success of GitLab. We want to infuse DIB in every way possible and in all that we do. We strive to create a transparent environment where all team members around the world feel that their voices are heard and welcomed. We also aim to be a place where people can show up as their full selves each day and contribute their best. With more than 100,000 organizations using GitLab, our goal is to have a team that is representative of our users.

Hiring Process and Compensation:

We're aware the confidence gap exists so we want to encourage you to apply even if you do not match all of the requirements exactly. The above list is intended to show the kinds of experience and qualities we're looking for. It is not a complete list of pre-required skills.

Our hiring process for the Contributor Success team typically follows five stages including an initial call with our Technical Recruitment team; you can find more information here. Candidates will have access to the compensation calculator after an initial screen conversation with a member of our recruiting team. Additional details about our process can be found on our hiring page.

For Colorado residents: The base salary range for this role’s listed level is currently $89,600.00 - $163,200.00 for Colorado residents only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. Disclosure as required by the Colorado Equal Pay for Equal Work Act, C.R.S. § 8-5-101 et seq.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • AWSLanguages
    • Ruby on RailsFrameworks
    • Vue.jsFrameworks
    • Google CloudFrameworks
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • SnowplowAnalytics
    • KinesisAnalytics
    • FigmaDesign
    • GitLabManagement
    • Chorus.AICRM
    • DocuSignCRM
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • TroopsCRM
    • ClariCRM
    • GainsightCRM
    • ImpartnerCRM
    • MarketoLead Gen
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What are GitLab Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Team owned deliverables
Diversity
Documented equal pay policy
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Company Outings
Some Meals Provided
Happy Hours
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available

An Insider's view of GitLab

How do you collaborate with other teams in the company?

We typically collaborate with the broader customer success team, sales teams & product teams to ensure that the customer is successful when partnering with us. We heavily rely on slack channels, docs, issues for async collaboration. We also initiate meetings at times when we are looking to resolve certain issues or brainstorm in a short time frame.

Reshmi

Manager, Enterprise Solution Architecture

How does the company support your career growth?

From starting a new role, to being promoted in that role twice now, GitLab has provided me with the resources and support I need to drive my own professional growth. One of the most inspiring things I discovered here is how genuinely team members want to help their colleagues succeed, and all you have to do is put in the work and ask for help.

Chloe

Senior Technical Account Manager

How do you make yourself accessible to the rest of the team?

I created the engineering director shadow program so that anyone at GitLab can shadow me for one week. This allows the shadow to learn the perspective and workload of an engineering director while also enabling them to learn how I make decisions and receive mentoring. It also allows me to get some “reverse mentoring” on my communication.

Wayne

Director, Engineering

What projects are you most excited about?

The most exciting projects I get the opportunity to work on during my day is partnering with large enterprise companies using GitLab to solve their problems and optimize their use of the solution. I greatly enjoy helping them with their DevOps transformation and ensuring that they reap the greatest possible return on their investment in GitLab.

Chenje

Enterprise Technical Account Manager

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