Senior Engineering Manager, Consumer Engagement
About Ethos
Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes!
Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families!
About the Role
As the engineering leader on our Consumer team, you will oversee teams responsible for the direct to consumer user experience.
In this role, you will work closely with Product, Design, User Research, and other stakeholders to build fullstack features that educate and support users through the pre-application, application, package select, and checkout funnels. You will lead, strategize, develop and execute projects to optimize conversion rates through AB tests. You will collaborate with our Underwriting, Enterprise Sales, and Data engineering teams to support the entire user and event lifecycle and data model. You will work with Senior Engineers to decompose an existing monolithic application into scalable micro services.
The Consumer team is responsible for the customer journey and is the largest revenue driver across the company. You will be joining at a critical time to drive outsized impact, define organizational strategy and shape team culture.
Duties and Responsibilities:
- Lead high-impact tech and product initiatives in order to accelerate our business growth.
- Work closely with product, design, content and marketing to ideate and experiment with new product strategies.
- Use quantitative and qualitative insights to make data-informed decisions.
- Obsess over your pod's core metrics and KPIs.
- Uphold a strong bar for engineering velocity, delivery and execution.
- Review design, architecture and help mentor the team.
- Recruit, hire, grow, and retain A+ engineering talent.
- Provide meaningful feedback to your team to enable their work and growth.
Qualifications and Skills:
- 3+ years of engineering management experience in high-growth engineering organizations
- 5+ years of engineering experience as an individual contributor
- Experience building large, business critical projects which are highly cross functional in nature and require a deep understanding of business logic
- Demonstrated ability to work closely with product to craft a strategy for new business opportunities
- Ability to own consumer-focused metrics like ARPU, conversion, retention, and churn.
- Excellent verbal and written communication skills, adept at working in a cross-functional group.
- Be a self-starter, you are able to get things going without much guidance.
- Experience implementing process best practices within a rapidly growing team.
- Know how to build focused roadmaps and make difficult trade-offs.
#LI-Remote #LI-IW1
Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.
We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.