Senior DevOps Engineer at FluentStream (Remote)

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DevOps Engineer
Must be a US Citizen or Green Card Holder
Remote, but located in US
FluentStream is a software-as-a-service (SaaS) company that simplifies and automates how businesses communicate with customers. Thousands of businesses across the country have replaced their legacy phone system with FluentStream's modern, cloud-based communications platform. Our apps enable support, sales and other professionals to deliver an exceptional customer experience from any device or location. Our 80+ remote employees share a passion for teamwork, fast-paced challenges, flexibility and inclusion. We are proud to be consecutively recognized by Inc. 5000 as one of the fastest-growing private companies, and by BuiltIn as one of best companies to work for in the U.S.
We are looking for a Principal Developer to work across the Tech organization as we transform our platform and build a scalable solution for current and future growth.
Our vision is to be the communications provider of choice for small and medium businesses by providing simple solutions, integrations, exceptional service and reliability through our relentless efforts to improve our company, client experience, teammates and ourselves. We are looking for curious, driven team members who are excited to help shape the future direction of FluentStream's technology.
As part of the Development team you will be responsible for determining FluentStream's multi-year design and architecture strategy. Successful candidates will have a passion for building reliable and scalable distributed systems, a technical background, hands-on experience in developing cloud systems at scale, and the ability to collaborate with others to drive initiatives forward.
Responsibilities Include:
  • Troubleshooting network, OS, and application issues for a complex distributed cloud-based communications platform.
  • Automating infrastructure build-outs and deployments for web, database, and application servers and containers with an emphasis on scale.
  • Defining and developing strategies for systems logging, monitoring, and reporting to facilitate pro-active service repair and resource allocation planning.
  • Helping to establish and document the technical architecture and procedural standards required to meet the organization's goals for high availability and reliable service.
  • Champion our culture of ownership and responsibility by demonstrating a dedication to meeting objectives
  • Mentor developers at all levels
  • This is an individual contributor role

You might be a good fit if you:
  • Have 3+ years working with virtualized environments and containers (Docker, Kubernetes)
  • Experience operating a full Linux production stack in a cloud environment.
  • Strong experience with AWS services including including AWS CodeBuild, AWS CodePipeline, AWS CodeDeploy, AWS CDK
  • Working knowledge of configuration management, monitoring, and unified logging (SaltStack, Terraform, Datadog)
  • Solid understanding of general networking principles and common protocols
  • Prior work with Asterisk, SIP, VOIP, or telephony in general
  • Knowledge of RDBMS and NoSQL databases (MySQL, MongoDB, Redis)
  • Familiarity with standard development tools and deployment pipelines (git, CI/CD)
  • Experience with Java or TypeScript.
  • Enjoys solving problems through the entire application stack
  • Are able to take loose requirements, work with others to figure out what needs to be done, and drive a project forward
  • Care about quality and know what it means to ship high quality code and infrastructure
  • Love to collaborate with their peers, designing pragmatic solutions
  • Have experience working in an Agile environment

Compensation: $125,000 to $200,000 per year plus equity
Location: This is a remote position and can be located anywhere in the United States.
Benefits:
  • Company equity program
  • Monthly stipend to facilitate a comfortable remote work environment
  • Medical, dental, life and vision insurance
  • Unlimited paid time off
  • Paid family leave
  • Short-term disability
  • 401k plan
  • Reimbursement for education and professional development
  • Employee assistance program
  • Pet insurance

At FluentStream, we are committed to building an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity, inclusion, equity, and belonging enables us to move forward with our mission. We are dedicated to adding new perspectives to the team and encourage anyone to apply if your experience is close to what we are looking for.
Vaccine Mandate
Employees working in this position will be required to be fully vaccinated against the COVID-19 virus, unless they qualify for a medical or religious exemption. Applicants will be required to show proof of vaccination status upon receipt of a conditional offer of employment. Please note the Company provides reasonable accommodations in accordance with applicable state, federal and local laws.
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Technology we use

  • Engineering
  • Sales & Marketing
  • People Operations
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • iOS/SwiftLanguages
    • AndroidLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • CouchDatabases
    • SalesforceCRM
    • SlackCollaboration
    • ZoomCollaboration
    • NotionProject Management

An Insider's view of FluentStream

What are some social events your company does?

We have an annual event where employees get to meet in person and engage in fun team-building activities.
In addition to that, we plan virtual happy hours and games, either by team or with the whole company.

Kala

Technical Recruiter

What does your typical day look like?

My typical day at FluentStream is generally filled with exciting challenges. Setting my team up for success whether through 1:1 meetings or in the midst of a customer interaction is always a thrill. I love helping my agents improve everyday. My daily work at FluentStream embodies our core value of Continuous Improvement Isn't Optional and I am prou

Gary

Support Team Lead

How has your career grown since starting at the company?

My manager is very open and accepting of career and professional development conversations. I expressed my goal to earn more seniority within the company, and we came up with a plan to help me achieve that goal. After successfully completing my objectives, my manager helped me achieve my goal and I was promoted to a more senior title months later!

Lauren

Senior Manager, Financial Planning and Analysis

How do you empower your team to be more creative?

The most important thing is to ask for ideas and not “punish” people when the ideas don’t work. If you don’t try, you’ll never get better. I try to model this as much as possible - when my ideas fail or if I make a mistake, I acknowledge it and fix it. I encourage others and try to reward this type of behavior.

Teresa

CFO

How does your team reward individual success?

Here, the people come first! We constantly recognize those who go above and beyond in their day-to-day duties. We take time to recognize our peers with employee generated shutouts where recipients can receive perks like Amazon gift cards, six packs of beer, a test drive in our CTO's Tesla and more! We also take pride in our great collaborations!

Brady

Marketing Manager

What are FluentStream Perks + Benefits

FluentStream Benefits Overview

Your passion, flexibility, and commitment to lifelong learning will be greeted with a unique company culture that emphasizes fun as an integral component of delivering world-class products. As a hyper-growth organization we are focused on promoting from within. We invest in your training and development to grow your career! As a fully remote, work from home company, we stay connected with fun virtual events and social Slack channels and allocate time during our Zoom meetings for casual conversation and getting to know one another. We offer medical, dental, vision, 401k, PTO and paid family leave and a generous professional development benefit.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Social committee that helps organize virtual and in person events. Culture Buddy committee that helps mentor new hires during their first 6 weeks of onboarding.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Documented equal pay policy
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Fitness benefit as well as team workouts.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Some Meals Provided
Happy Hours
Pet Friendly
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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