Customer Solutions Engineer

Slync.io is the first purpose-built logistics operating platform that delivers Logistics Orchestration™ to transform the way shippers, logistics service providers, and carriers manage global operational issues and multi-enterprise data. An API-driven platform, Slync.io connects disparate systems, ingests structured and unstructured datasets, orchestrates teams, and automates processes seamlessly together for multi-enterprise transparency and friction-free collaboration for your end-to-end logistics operating network. Slync.io is proud to support users across four continents and happy to call three of the top 5 freight forwarders worldwide our customers.

Slync.io is Intelligent Automation for Global Logistics.
We are a dynamic, agile, and driven group of problem solvers that deliver unparalleled results for our customers by solving critical challenges in the lives of daily logistics operators. Our diverse team comes from all over the world, from other successful startups, big tech companies, logistics service providers, and supply chain technology leaders. We’re looking for motivated and exceptional people to join us on our exciting journey to revolutionize the logistics software industry globally. 
Slync.io’s operations are headquartered in Dallas, Texas, with an R&D office located within the heart of Silicon Valley in San Francisco, CA. 

See for yourself what else Slync.io has been up to visit Our Slync.io Blog.

DESCRIPTION:

Slync.io is seeking a talented Senior Customer Solutions Engineer with at least 10 years of experience; Supply Chain Experience is extremely beneficial. You will receive an excellent comp package, great health, life, dental, and vision insurance benefits. 

As a Slync.io Senior Customer Solutions Engineer, you will participate in customer/partner calls to gain a detailed understanding of requirements enabling you to build world-class solutions on the Slync.io Platform. You will become a supply chain and logistics-space technical wizard with a deep understanding of the Slync.io platform. Solutions engineers build robust and scalable integration solutions that are repeatable and easily supported. This job requires a high energy hands-on, passionate, and creative problem solver who will be expected to complete work independently and lead others to success.

QUALIFICATIONS:

• 10 years in software development and customer solutions (ideally in Logistics/Supply Chain) 
• Excellent customer relations skills 
• Superior written and oral communications 
• Excellent customer relations and organization skills
• Ability to rapidly grasp new concepts
• Experience in handling document formats like EDI, XML, JSON 
• Experience working with HTTP APIs, especially as they relate to third-party integrations
• Experience with Node, JavaScript, and/or TypeScript scripting
• Experience in any of the integration platforms like Dell Boomi, Mulesoft, Pentaho etc.
• Experience in building analytic dashboards on the Elastic/Kibana platform.
• Ability to work cross-functionally within the company, interacting with Sales, Product, and Engineering teams
• Highly driven with a startup mentality
• Positive attitude with a high energy level
• Bachelor’s degree preferred

Slync.io is excited to offer full-time roles with a competitive base salary, unlimited vacation, comprehensive medical, life, disability, dental, and vision insurance as well as pre-tax flexible spending accounts for transportation commuter benefits, healthcare savings accounts, 401K, and monthly communication allowances. We also host team-building activities and provide a great environment to accelerate your career and personal life.

Additional Considerations: 

Slync.io is an Equal Opportunity Employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. 

Applicants for employment in the US must have work authorization. Slync.io is an e-Verify company.  

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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