Senior Cisco Voice and Collaboration Engineer at Fisher Investments (Dallas, TX)

| Dallas-Fort Worth, TX
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Overview
Are you looking to join a growing telecom operations team with a global presence? Fisher Investments is looking for an experienced Senior Cisco Voice and Collaboration Operations Engineer to join our team. Our business is growing internationally, which emphasizes the need to build a skilled telecom operations team that provides strategic solutions and new ideas. If you are ready to take your career to the next level and make a difference at a growing financial services firm, apply now!
The Opportunity:
Our telecom operations team supports the global voice, video and collaboration services. You will design and support Cisco Call Manager, Unity, Unified Border Elements, SIP Trunking, Presence and Gateways. You will lead improvement programs and manage telecom projects and report to the Infrastructure Operations Manager/Team Leader.
The Day-to-Day:
  • Provide telecom engineering support and consultation
  • Monitor system availability and performance
  • Support multi-site conferencing
  • Help with operations projects including rolling out new video conference features
  • Provide Tier 3 and Tier 4 support, both onsite and remotely
  • Oversee the health and maintenance of global voice systems

Your Qualifications:
  • 5+ years IP telephony design and implementation experience, including Cisco UC Manager / Call Manager (CUCM), Cisco Unity / Cisco Unity Connection (CUC) and Cisco Emergency Responder (CER)
  • Experience in at least one of the following areas: Contact Center, Telepresence, or Collaboration Suite

Experience with the following skills:
  • Cisco Unified Border Element (CUBE) and SIP Trunking
  • Cisco Expressway
  • Cisco IM & Presence Server (IM&P) / Cisco Jabber
  • Cisco UC Manager Automation
  • Telepresence Management Suite (TMS), Telepresence Server
  • Voice IOS Gateways with H.323, MGCP
  • Cisco Unified Survivable Remote Site Telephony (SRST)
  • Cisco Meeting Server (Cisco CMS, Acano)
  • MS Teams Meetings, BlueJeans, Zoom
  • Cisco Contact Center (UCCX/PCCE)
  • Genesys Contact Center
  • Call Recording
  • Cisco UC Manager Automation

Why Fisher Investments:
At Fisher Investments, we work for a bigger purpose: bettering the investment universe. From unmatched service to unique perspectives on investing, it's the people that make the Fisher purpose possible. And we invest in them by offering exceptional benefits like:
  • 100% paid medical, dental and vision premiums for you and your qualifying dependents
  • A 50% 401(k) match, up to the IRS maximum
  • 20 days of PTO*, plus 9 paid holidays
  • 8 weeks paid Primary Caregiver Parental Leave
  • Back-up Child Care Program available, offering up to 10 days annually
  • A cumulative learning and development framework customized for every employee
  • An award-winning work environment - we're Great Place to Work Certified, and Top Workplace winners from The Oregonian

We take great pride in our inclusive culture. We value the different perspectives and unique skills you bring to the team - it makes us all better. Success at Fisher Investments is motivated by results, a collaborative mindset and a commitment to accomplishing great things - so if you are ready to do that, we are ready for you! Apply today to be a part of a team environment where you make a difference in the lives of people by bettering the investment universe.
*California employees accrue up to 17 days of PTO and 3 days of sick time per year.
FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER
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An Insider's view of Fisher Investments

How does your team reward individual success?

Celebrating accomplishments is a core part of our firm’s culture. In addition to sharing appreciation messages through our internal recognition platform, we have a variety of technology-specific programs that encourage peer-to-peer accolades for project-specific achievements. We also highlight our results through internal media and newsletters.

Vanessa

App Developer Team Lead

What projects are you most excited about?

I’m most excited about technology projects that require “building” from the ground up or from a nascent state and maturing to better accommodate a transforming organization. This allows me the opportunity to help shape the end product to accomplish or solve a problem and learn new skills as a part of the process.

Victor

Technology Vendor Program Manager

How does the company support your career growth?

I started at the firm out of college, and the training and mentorship at Fisher Investments were critical to my development. The firm emphasizes building depth and breadth in individuals, and I have experienced this first hand. Sometimes this has been taking a new position in a different area of the firm or taking on new stretch objectives.

Tyler

Project Manager

How do you make yourself accessible to the rest of the team?

When I think of accessibility, I consider how approachable I am. I aim to create a dynamic and collaborative workplace where folks feel comfortable asking questions. I value that each team member brings something different, and we created an environment where we are learning from one another, supporting unified goals and growing together.

Emilee

Business Intelligence Team Lead

How do your team's ideas influence the company's direction?

Our organization enables the business to dream big, translating their vision into solutions by providing strategic direction throughout the infrastructure deployment process. We design, build, and run a world-class network using a security driven mindset to enable the business to work quickly and efficiently. Our work is challenging but rewarding.

John

VP – Infrastructure Security Operations and Architecture

What are Fisher Investments Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Company Outings
Happy Hours
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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