Senior Capacity Engineer
Company Description
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
NOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens will be considered.
What you get to do in this role:
- Manage, monitor and manipulate the server farm behind ServiceNow’s cloud.
- Work directly on/with the servers to enable and optimize capacity utilization for ServiceNow’s customer base.
- Enhance processes and tools necessary to simplify and provide consistent project execution.
- Provide proactive management and innovation to ensure 100% success of ServiceNow cloud automation.
Qualifications
To be successful in this role you have
- Intermediate to deep understanding of service and components of enterprise cloud capacity operations
- Proactively monitor and maintain site-wide Capacity demands
- Experience in a fast-paced operations and engineering environments
- Good understanding of MySQL and database concepts
- Experience in DNS/DHCP and PXE boot kickstart process and bare metal / rack deployments
- Linux System Admin skills preferably working knowledge on Centos
- Develop bash or python scripts to perform repetitive operation tasks
- Basic understanding of enterprise class server hardware eg. Dell
- Basic understanding of storage concepts such as NFS, iSCSI
- Collaborate with partner teams to develop automation strategies and deployment processes
- Proven track record of taking ownership and driving results
- Understanding of backup policies and restore concepts
- Team collaboration and fit is essential
- Participate in 24/7 On-call rotation
Preferred
- Basic understanding of ServiceNow asset management
- Storage configuration concepts configuration and experience
- Intermediate to advanced network troubleshooting skills
- Understanding of Puppet configuration management
- Good to have Python, Linux shell scripting, Microsoft PowerShell
- Exposure in Azure is a plus
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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