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Senior Backend Engineer, Product Intelligence at GitLab

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GitLab's DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 1,400+ team members and values that guide a culture where people embrace the belief that everyone can contribute.

This Senior Backend Engineer position for our Product Intelligence group is 100% remote.

As a Senior Backend Engineer in our Product Intelligence group, you'll play a key role in implementing analytics and data collection tools within the GitLab product in a privacy-focused manner. Our group focuses on providing GitLab's team with data-driven product insights to build a better GitLab. Insights generated from Product Intelligence enables us to identify the best places to invest people and resources, what product categories to mature faster, where our user experience can be improved, and how product changes impact the business. Our group works across many core components that are used by the rest of the GitLab team. This means you can expect broad exposure to the whole GitLab product.

Some of the things we have recently been working on include implementing Snowplow Analytics, building our in-house data aggregation tool called Service Ping, transforming data using dbt, storing data in our Snowflake data warehouse, and analyzing data using Periscope / Sisense.


The culture here at GitLab is something we’re incredibly proud of. Some of the benefits you’ll be entitled to vary by the region or country you’re in. However, all GitLab team members are fully remote and receive a "no ask, must tell" paid-time-off policy, where we don’t count the number of days you take off annually -- instead, we focus on your results. You can work the hours you choose, enabled by our asynchronous approach to communication. You can also expect stock options and a competitive salary. Our compensation calculator will be shared with selected candidates before any interview.

Diversity, Inclusion, and Belonging (DIB) are fundamental to the success of GitLab. We want to infuse DIB in every way possible and in all that we do. We strive to create a transparent environment where all team members around the world feel that their voices are heard and welcomed. We also aim to be a place where people can show up as their full selves each day and contribute their best. With more than 100,000 organizations using GitLab, our goal is to have a team that is representative of our users.

Responsibilities
  • Develop features and improvements to the GitLab product in a secure, well-tested, and performant way
  • Analyze and interpret highly complex data to arrive at actionable recommendations
  • Collaborate with Product Management and other stakeholders within Engineering (e.g. UX) to maintain a high bar for quality in a fast-paced, iterative environment
  • Advocate for improvements to product quality, security, and performance
  • Solve technical problems of moderate scope and complexity.
  • Craft code that meets our internal standards for style, maintainability, and best practices for a high-scale web environment. Maintain and advocate for these standards through code review.
  • Represent GitLab and its values in public communication around specific projects and community contributions.
  • Confidently ship small features and improvements with minimal guidance and support from other team members. Collaborate with the team on larger projects.
  • Participate in Tier 2 or Tier 3 weekday and weekend and occasional night on-call rotations to assist troubleshooting product operations, security operations, and urgent engineering issues.
Requirements
  • Professional experience with Ruby and Rails
  • Proficiency in the English language, both written and verbal, sufficient for success in a remote and largely asynchronous work environment
  • Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions
  • Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent these problems
  • Comfort working in a highly agile, intensely iterative software development process
  • Demonstrated ability to onboard and integrate with an organization long-term
  • Positive and solution-oriented mindset
  • Effective communication skills: Regularly achieve consensus with peers, and clear status updates
  • An inclination towards communication, inclusion, and visibility
  • Experience owning a project from concept to production, including proposal, discussion, and execution.
  • Self-motivated and self-managing, with strong organizational skills.
  • Demonstrated ability to work closely with other parts of the organization
  • Share our values, and work in accordance with those values
  • Ability to use GitLab
  • Ability to thrive in a fully remote organization
Nice-to-haves
  • Experience working with data and analytics technologies including (eg. Snowflake, dbt, Snowplow, Periscope / Sisense)
  • Experience working with modern frontend frameworks (eg. React, Vue.js, Angular)
  • Experience in a peak performance organization, preferably a tech startup
  • Experience with the GitLab product as a user or contributor
  • Product company experience
  • Experience working with a remote team
  • Enterprise software company experience
  • Developer platform/tool industry experience
  • Experience working with a global or otherwise multicultural team
  • Computer science education or equivalent experience
  • Passionate about/experienced with open source and developer tools
Professional Experience

At GitLab, due to the pace we're moving, people joining our team will be expected to have significant professional experience in the primary programming language of the specialty that they'll be joining. Because the majority of our codebase is written in Ruby, even in specialized roles, a knowledge of Ruby and Ruby on Rails or a desire to learn and contribute is necessary.

For context, see this merge request with some history on this policy.

Primary programming language

Some specialties within GitLab are using primary programming languages other than Ruby. These programming languages are defined as being primary in terms of an engineer's experience and what they'll be writing day to day. The expectation from the specialty is that engineers will have extensive experience in this primary programming language as well as some level of understanding of Ruby and, Ruby on Rails.

Relevant Links
  • Product Intelligence Development Process
  • Product Intelligence Guide
  • Engineering Handbook
  • Engineering Workflow
For Colorado residents: The base salary range for this role’s listed level is currently $107,500 - $188,900 for Colorado residents only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. Disclosure as required by the Colorado Equal Pay for Equal Work Act, C.R.S. § 8-5-101 et seq.
 
#LI-MD5

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • AWSLanguages
    • Ruby on RailsFrameworks
    • Vue.jsFrameworks
    • Google CloudFrameworks
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • SnowplowAnalytics
    • KinesisAnalytics
    • FigmaDesign
    • GitLabManagement
    • Chorus.AICRM
    • DocuSignCRM
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • TroopsCRM
    • ClariCRM
    • GainsightCRM
    • ImpartnerCRM
    • MarketoLead Gen
    • ZoomInfoLead Gen
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What are GitLab Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Team owned deliverables
Diversity
Documented equal pay policy
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Company Outings
Some Meals Provided
Happy Hours
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available

An Insider's view of GitLab

How do you collaborate with other teams in the company?

We typically collaborate with the broader customer success team, sales teams & product teams to ensure that the customer is successful when partnering with us. We heavily rely on slack channels, docs, issues for async collaboration. We also initiate meetings at times when we are looking to resolve certain issues or brainstorm in a short time frame.

Reshmi

Manager, Enterprise Solution Architecture

How does the company support your career growth?

From starting a new role, to being promoted in that role twice now, GitLab has provided me with the resources and support I need to drive my own professional growth. One of the most inspiring things I discovered here is how genuinely team members want to help their colleagues succeed, and all you have to do is put in the work and ask for help.

Chloe

Senior Technical Account Manager

How do you make yourself accessible to the rest of the team?

I created the engineering director shadow program so that anyone at GitLab can shadow me for one week. This allows the shadow to learn the perspective and workload of an engineering director while also enabling them to learn how I make decisions and receive mentoring. It also allows me to get some “reverse mentoring” on my communication.

Wayne

Director, Engineering

What projects are you most excited about?

The most exciting projects I get the opportunity to work on during my day is partnering with large enterprise companies using GitLab to solve their problems and optimize their use of the solution. I greatly enjoy helping them with their DevOps transformation and ensuring that they reap the greatest possible return on their investment in GitLab.

Chenje

Enterprise Technical Account Manager

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