Senior 5G Performance/Support Engineer at hatch I.T. (Remote)

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Hatch is partnering with Federated Wireless to find a Senior 5G Performance/Support Engineer. See details below:

Federated Wireless Mission
At Federated Wireless they are connecting you to the future of wireless technology.
As the market leader of 5G Private Wireless solutions, they envision a world where wireless connectivity is simple, fast and powerful – private, secure networks that enable amazing new technology with incredible economics for businesses, communities and people around the world. A wireless solution that is dedicated to the mission and people who depend on agility, innovation and speed to meet their goals.
These aren’t easy goals to accomplish – but they’re not here for easy. Federated Wireless is here for better. Federated Wireless is a company built on the foundation of challenging and disrupting the way things are done, and they’re looking for innovators who are as committed to shaping the future of private wireless connectivity as they are.
Your Career
You will lead the mission to effectively define, monitor, manage and support the infrastructure on which innovative LTE & 5G solutions are delivered. You will work with several internal and external organizations including NOC, support, engineering, product management, DevOps and customer facing teams to architect, design, implement and maintain the platform that will assure the best customer experience in the CBRS ecosystem.

Your Impact

  • Collaborate with internal teams, vendors and partners to define requirements for, evaluate and implement third party and/or open-source network monitoring and management solutions.
  • Create, update and monitor performance dashboards and threshold alarming.
  • Monitor Core network availability and performance. Review alerts and notifications from monitoring systems and diagnose issues.
  • Perform timely response and technical support to all incidents, requests, outages, and alerts.
  • Monitor end to end service infrastructure’s health, service, and utilization and determine proactive improvements to ensure service continuity at scale.
  • Lead efforts in capacity planning, performance monitoring and tuning to ensure optimal service operation and conformance to SLAs
  • Develop and maintain the documentation to ensure changing requirements and technologies are captured and communicated.
  • Evaluate and identify ways to automate, streamline, and improve day-to-day maintenance and administrative practices. Implement or facilitate implementation of these improvements.
  • Create MOPs required to implement improvements.
  • Analyze packet captures when necessary during troubleshooting.
  • Effectively manage communication between end users, vendors, and engineering departments to rapidly resolve service affecting issues.
  • Maintain current description and documentation of monitoring and service assurance tools.
  • Participate in project meetings supporting business objectives.
  • Perform other duties and responsibilities as assigned.

Your Experience

  • 5+ years’ experience with network operations and management with a focus on LTE components, service provider or enterprise IP routing and switching and/or application networking in combination with one or more of the following:
  • Extensive knowledge of and hands-on experience with
  • 4G LTE/5G/UMTS EPC Core and IMS Architecture and interface standards and management systems.
  • 4G LTE/5G/UMTS call/data flows.
  • System and network performance evaluation and tuning.
  • Service provider IP networking technologies – including Layer 2, routing/switching, IP management tools, DNS, firewalls, encryption.
  • Compute layer administration in physical, virtual and containerized environments. Hands-on experience with mobile edge compute, network function virtualization technology and related systems (Centos, VMWare)
  • Network and service management protocols and tools.
  • Open-source and/or proporietary network management tools and solutions.
  • Cloud computing, automation and software defined networking
  • MNO / MSO / Fixed Wireless service providers and equipment providers
  • IT/Enterprise Small Cell or WiFi networking deployments / equipment providers
  • Tower / in-building / DAS networking deployments / equipment providers
  • Taking ownership – You drive initiatives and issues to resolution.
  • Innovation – you seek to improve your work environment and provide superior team support.
  • Effectiveness - Strong ability to multi-task and prioritize between network monitoring, outage handling, phone calls, ticket updates and emails.
  • Adaptability - Embraces change and thrives in a dynamic work environment
  • Must be a self starter
  • Must have working experience troubleshooting and supporting clients at a NOC Tier 2 Level or higher
  • Willing and able to support issues that may come up outside of normal business work hours
  • MUST be a United States Citizen

Desired Skills & Qualifications:

  • Project management / account engagement management experience
  • Experience creating and delivering training and support materials
  • Linux Certifications: Linux+, LPIC, RHCA, or RHCE
  • VMWare Certifications: VMWare ESX and NSX
  • Networking Certifications: CCNA, CCNP, JNCIA, JNCIS
  • CompTIA Certification: A+, Server+, Security+, Networking+
  • Experience with Programming / Scripting languages. (Linux, C, C++, bash, Perl, python)
  • Knowledge of IaaS solutions – AWS is a plus.
  • Knowledge in CBRS spectrum frequency and FCC requirements (3.5GHz)

Don't think you're 100% qualified for this position? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At hatch I.T., we're dedicated to helping companies build diverse, inclusive and authentic workplaces, so if your experience doesn't perfectly align with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles.

If you are interested in learning more about this company or any Startups/Small Businesses in the area, please contact us and check us out here!! 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

More Information on hatch I.T.
hatch I.T. operates in the Consulting industry. The company is located in Vienna, VA and Durham, NC. hatch I.T. was founded in 2011. It has 24 total employees. To see all 26 open jobs at hatch I.T., click here.
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