Security Support Engineer

The Security Support Engineer must have experience working across a wide variety of Microsoft solutions and technologies. Must be able to maintain and troubleshoot solutions that enable security point solutions configuration, administration, management, and support. Partner with clients to architect the appropriate security point solution configuration and setup to support monitoring within our platform and service delivery operations. Must understand core IT security tools and Network fundamentals and be well capable of working with a client-facing/customer-service mindset.

Location: Remote

Key Responsibilities:

● Experience working with enterprise class Anti-Virus software, Next-Gen AV, EDR, and other Microsoft Specific Defender suites of tools
● Understanding of core network protocols (DNS, DHCP, ARP, TCP, UDP, SSL, SSH, SCP, FTP, IPSec, etc.)
● Microsoft Defender security suites, and other BV security application configuration, support, and management.
○ Microsoft Defender for Endpoint
○ Microsoft Defender for Office 365
○ Microsoft Defender for Identity & Azure AD Identity Protection
○ Microsoft Cloud Application Security (MCAS)
○ Microsoft Azure Sentinel
○ CrowdStrike Falcon
○ CarbonBlack Defense
● Knowledge of technology solutions in one or more of the following functional areas:
○ Cyber Security point solution tools and suites listed above
○ IT Network/Cloud Environment data/metadata
● Ownership mindset, with demonstrated partnership with functional counterparts to deliver on a material set of business objectives
● Experience with Security tool configuration, management, and troubleshooting

Basic Qualifications:

● Excellent teamwork skills
● Experience with Mac OS, Windows, and Unix systems
● Ability to handle high pressure situations in a productive and professional manner
● Written and verbal communication skills and the ability to present complex technical topics in clear and easy-to-understand language
● Teamwork and interpersonal skills, including the ability to work effectively with a globally distributed team
● Ability to provide tuning recommendations for security tools to internal operations teams and to clients
● Ability to work in a client facing role to assist customers with correcting service issues and advising on best practices as related to the security tools supported within the client's environment
● Basic knowledge of the following:
○ SIEM
○ SSL Decryption
○ Malware Detection
○ HIDS/NIDS
○ Network Monitoring Tools
○ Case Management System
○ Knowledge Base
○ Web Security Gateway
○ Email Security
○ Data Loss Prevention

Preferred Qualifications

● Experience in security tool administration as well as systems administration
● 1-4 years of hands-on Security support or Systems Administration support experience
● Security +, CEH, Microsoft 365 Certified: Security Administrator, Microsoft Certified: Azure Security Engineer Associate, Microsoft Certified: Azure Administrator preferred
● Familiarity with Microsoft Cloud IT Infrastructure tools
● Understanding of programming/scripting languages and ability to run basic database queries

Education

● Minimum bachelor’s degree in Information Security, Computer Science, or other IT-related field. Exceptional candidates with proven experience in security tools and systems administration will also be considered.

About BlueVoyant

BlueVoyant is an expert-driven cybersecurity services company whose mission is to proactively defend organizations of all sizes against today’s constant, sophisticated attackers, and advanced threats.

Led by CEO, Jim Rosenthal, BlueVoyant’s highly skilled team includes former government cyber officials with extensive frontline experience in responding to advanced cyber threats on behalf of the National Security Agency, Federal Bureau of Investigation, Unit 8200 and GCHQ, together with private sector experts. BlueVoyant services utilize large real-time datasets with industry leading analytics and technologies.

Founded in 2017 by Fortune 500 executives, including Executive Chairman, Tom Glocer, and former Government cyber officials, BlueVoyant is headquartered in New York City and has offices in Maryland, Tel Aviv, San Francisco, London, and Latin America.

All employees must be authorized to work in the United States. BlueVoyant provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, BlueVoyant complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.