Security Engineer and SecOps Specialist

| Seattle, WA | Remote
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LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Disney, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

You will thrive here if: 

You can operate in a fast paced, dynamic environment

You can build partnerships that move our business forward

You build code that is simple, understandable, and clean  

You see feedback or failure as motivation to learn and to grow 

You believe data-driven decision making is the norm

You relate to our core principles (link) and want to work with Conversational AI experts

In this role you will:

  • Architect, engineer, implement, monitor and document security measures for the protection of Liveperson computer systems, networks and information.
  • Identify and define system security requirements that are inline with industry and compliance standards. 
  • Design computer security architecture and develop detailed cyber security controls both on-premise and in multiple cloud tenants. 
  • Work with teams to identify, resolve, and mitigate security issues in cloud systems, software and processes.
  • Prepare and document standard operating procedures and protocols
  • Configure and troubleshoot security infrastructure devices
  • Develop technical solutions to help mitigate security vulnerabilities and automate repeatable tasks.
  • Be an escalation point and technical subject matter expert for Security Analysts and any third-party security providers.

What You’ll Do:

  • Be responsible for all areas involving IT and operations infrastructure to ensure effective performance and data confidentiality, integrity and availability.
  • Be responsible for documenting, monitoring and reporting on various security related systems and processes to ensure system and data integrity, security and availability.
  • Evaluate and choose the right tools together with the various team(s) to best suit the company’s needs.
  • Test, maintain and challenge the chosen solutions to comply with securities best practices.
  • Work closely with the IT and System teams on hardening and configuration management on cloud and infrastructure tools to align with security and regulatory best practices.
  • Perform analysis of transactional data, log files and/or other system outputs to identify malicious or anomalous activity.

Your qualifications are:

  • Hands-on experience with multi-cloud service environments.
  • Hands-on experience with Networking, Elastic, OKTA, IDM, AD, JAMF and Windows, Linux, MacOS Operating systems.
  • Experience with responding to security incidents and log analysis.
  • At least 3 years experience in IT / System teams in a SAAS /Cloud company.
  • Experience with establishing procedures, reports, SLA's and escalations.
  • Ability to work under pressure in dynamic environments.
  • Excellent interpersonal and effective leadership skills.
  • Problem-solving skills and ability to work under pressure
  • Ability to communicate using English (both speaking and writing)
  • Knowledge of Python / Go (big advantage)

    You should have expertise in:

    • System security engineering or information security engineering.
    • Building and maintaining both internal and external systems.
    • Operating system security for all platforms.
    • Network security, networking technologies, and network monitoring tools.

Other Requirements:

  • Ability to support during US hours
  • The job requires on-call duty

#LI-PS1

Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer top tier tech & data science colleagues, along with opportunities to push your own limits. We embrace invention and experimentation. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
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    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
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What are LivePerson Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Paid industry certifications
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