Salesforce Technical Architect

| Chicago, IL | Remote
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Rightpoint, a Genpact company (NYSE: G) is a global experience leader. Over 700 employees across 12 offices work with clients end-to-end, from defining and enabling vision, to ensuring ongoing market relevance. Our diverse teams lead with empathy, data and creativity—always in service of the experience. From whiteboard to roll-out, we help our clients embed experience across their operations from front to back office to accelerate digital transformation through a human-centric lens. Rightpoint has been recognized among the top customer experience consultancies in The Forrester Wave™: Customer Experience Strategy Consulting Practices, Q4 2020.

Are you someone who wants to create change in the way business is done? Do you want to work with inspired and like-minded intrapreneurs? Us too! We take our work very seriously, but we have fun doing it. And we’re searching for passionate, talented people to join the Rightpoint team.

Our Commitment to You

No matter who you are, where you come from, who you love, what you believe, or what you get excited about, we bring people together to make phenomenal work. That's what makes us Rightpoint!

Intro

Rightpoint is looking for a Salesforce Technical Architect. If you're passionate about innovation, come help revolutionize how companies collaborate and communicate with customers.
The Technical Architect will be responsible for successfully designing, sequencing, and managing the creation of custom enterprise applications using Force.com, the Lightning Platform, and integrating salesforce.com with other enterprise systems. In this capacity, the Technical Architect will be an expert in implementing large scale enterprise applications, utilizing web-based technologies, and applying enterprise system integration and security architectures.

 

Technical Architect is the central role in realizing any aspect of technical solutions and making sure that the overall structure of future state technical platforms is sound. The Technical Architect can both design and build greenfield solutions as well as refactoring and adding or removing functionality from legacy systems. She is comfortable creating a vision of what could be achieved, surfacing the sequence of steps that are needed to get there, deciding the right skillsets and experience for the implementation team, and is keenly aware of the interdependency between the team and the business stakeholder. She focuses on outcomes and is comfortable communicating those outcomes to a variety of audiences including technical, business, and C-Level executives. She is intimately involved as subject matter experts during the sales cycle to ensure that deals are shaped in an executable way and that estimates and timelines are realistic.

 

 

What You'll Do and The Impact You'll Make
 

  • Work closely with Enterprise Delivery Managers, Functional Solution Architects and directly with clients to develop technology solutions to meet client needs
  • Have ownership of the solution from end to end and be responsible for developing and documenting solutions based on project requirements and industry best practices
  • Enforce sound development practices and ensure the quality delivery of enterprise solutions
  • Serve as a trusted advisor to the client
  • Contribute excellence in a highly collaborative, team-oriented environment
  • Lead technical requirements gathering sessions and producing complexity and time estimates
  • Manage technical scope and client expectations
  • Provide assistance to others for technical issues
  • Commit to the project development and release process and ensure that the process is adhered to during the project duration
  • Develop unit tests and functional code ensuring a quality solution is delivered
  • Manage system documentation deliverables
  • Design and manage data loading and sequencing plans
  • Work with the Functional Architect to add technical details into user stories and ensure acceptance criteria are technically sound
  • Obtain and share information around technical limitations and how they affect acceptance criteria
  • Review implementation features and integrations for planning/technical design approach
  • Identify and communicates process and technical dependencies
  • Manage overall implementation scope
  • Create release management & deployment plans
  • Provide oversight to development team 
  • Ensure code coverage requirements met
  • Unblock developers
  • Work with development team to ensure project methodologies are adhered to
     

What We'd Love to See

  • Computer Science, Software Engineering, Computer Engineering, MIS or equivalent
    Significant experience at an SSI
  • Experience managing Salesforce centric technical delivery programs from end to end
  • Deep knowledge of the Force.com platform
  • Deep knowledge of the Salesforce Ecosystem
  • Ability to properly document and socialize technical designs and implementation plans
  • Ability to define and deliver custom Force.com enterprise applications
  • Experience developing Lightning components on the lighting experience a must
  • Experience developing on the lighting console
  • Hands on development experience with Apex, Visualforce and/or the salesforce.com API
  • Expert Developer Apex, SQL, Lightning Components (HTML5, jQuery, JS)
  • Proven ability to design and optimize business processes and to integrate business processes across disparate systems
  • Thorough understanding of XML, SQL, and Object-Oriented Design Patterns
  • The ability to configure all aspects of core Salesforce CRM
  • Experience using configurable ETL tools, Informatica, Jitterbit, etc.

 

Cool Extra’s

  • Service Cloud, Sales Cloud, Admin, and Developer level certification
  • Past Experience in a technical role
  • Experience with all Salesforce APIs (Rest, SOAP, Tooling, Metadata, etc)
  • Experience developing integrations using the REST or SOAP APIs
  • Work experience with a professional consulting organization
  • Completion of several salesforce.com projects in development and lead technical roles.
  • Detail-oriented and motivated individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
  • Excellent analytical skills and the ability to teach and follow processes and methodologies

 

 

Benefits and Perks at Rightpoint

  • Flexible PTO – If you need a day off or an extended vacation, take the time!
  • Hybrid work environment: Casual and open office or Remote…You choose!
  • Great insurance coverage (Multiple Options) and flexible spending accounts
  • 401K with Company Matching
  • Regular Cultural & Social Events including: Community Volunteer Opportunities, Happy Hours, Team Outings, Intramural Sports, and more
  • Monthly WFH/cell phone stipend
  • Continuous Training, Certifications, and Learning Opportunities
  • Diversity, Equity, & Inclusion: We care about making Rightpoint a more diverse, equitable, and inclusive organization to bring about meaningful and measurable changes to representation, team member experience, and client engagement. Here's how:
    • Employee Resource Groups (ERG): Our ERGs are created and run by team members who share a common community, identity, or allyship. Right now, our ERGs include Parents, Pride, POC, and Womxn. These groups play a vital role in contributing to Rightpoint’s inclusive environment where all are valued and empowered to succeed.
    • Partnerships: Out-in-Tech, POINT Foundation, WomenHack, Girls Inc., and more!
    • Mentorship Program
EEO Statement

Rightpoint, a Genpact Company, is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

 

 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • SitecoreLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • AxureDesign
    • BalsamiqDesign
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • Microsoft ProjectManagement
    • TrelloManagement
    • SitecoreCMS
    • EpiServerCMS
    • Microsoft DynamicsCRM
    • SalesforceCRM

An Insider's view of Rightpoint

What are some social events your company does?

The best is the Leadership Breakfast where the office leaders make a full blown cooked in office breakfast for everyone…..or the Chili Cookoff….we do great food events!

Brad

VP, Delivery Excellence

How do you collaborate with other teams in the company?

This is my favorite part of working at Rightpoint! We have such a wide knowledge base across teams. Our open-door culture is very helpful for collaboration. I can reach out to anyone in the company who could help with a topic. We have a culture to train each other. We have an internal collection of talks on different topics in our internal channels

Valeria

iOS Developer

What makes someone successful on your team?

Collaboration, positivity, and personality! Every member of teams at Rightpoint are expected to pull their weight, but we always have fun doing it and ensure that each member has equal responsibilities.

Kelly

Project Manager

How does the company support your career growth?

I think Rightpoint has an incredible way of giving people tools that they need while allowing people to shape projects or new initiatives the way they see them. It shows employees that we are trusted and that our managers believe we are full capable. With that sort of support, career growth comes naturally.

Dominique

Recruiting Coordinator

What are Rightpoint Perks + Benefits

Rightpoint Benefits Overview

Our Team Members come first - we are currently fully remote and will likely continue to work remote until mid-2021 at the earliest. Some of the below perks are office perks that we have in non-COVID times.

Flexible PTO

Casual and open office environment

Flexible Work Schedule

Great insurance coverage and flexible spending accounts

401k with Company Matching

Weekly Snack/Drink delivery

Regular Cultural & Social Events including: Volunteering, Game Nights, Cultural and Diversity Spotlights, Happy Hours, Team Outings, Intramural Sports, etc.

Continuous Training, Certifications, and Learning Opportunities 

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Compassion Crew (Volunteer Group) Green Team (Eco-Friendly Group_ ERGs (PoC, Womxn, Parents)
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
PRIDE, Womxn, Parents at RP, People of Color and India Team ERG,
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Rightpoint employees can contribute within IRS guidelines annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
In COVID times, Rightpoint has had a series of wellness events and virtual yoga classes. In normal times these events would be in-office.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Rightpoint provides employees with a 401(k) matching plan
Performance Bonus
Rightpoint has an annual performance bonus plan.
Child Care & Parental Leave Benefits
Child Care Benefits
Rightpoint provides backup child care assistance.
Generous Parental Leave
We provide up to 6 weeks of parental leave for primary and secondary caregivers, in addition to other benefits that provide paid-time off that the individual may be qualified for.
Flexible Work Schedule
Rightpoint provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
In non-COVID times, our remote work program includes work from home flexibility, typically 1-2 days per week. Due to COVID, we are 100% remote through mid-2021.
Family Medical Leave
Company sponsored family events
Rightpoint sponsors family oriented events periodically throughout the year.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Rightpoint offers a Flexible Time Off (FTO) policy which operates on the “honor system.” The policy is intended to provide team members with more flexibility to manage work schedules and personal
Paid Volunteer Time
As part of our Flexible Time Off (FTO) policy, team members are able to take time needed for volunteer activities.
Paid Holidays
Paid Sick Days
Rightpoint has a Flexible Time Off Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Rightpoint offers pre-tax commuter and parking benefits for all team members.
Company Outings
Rightpoint hosts company outings Semi-annually.
Stocked Kitchen
Rightpoint has a very well stocked pantry with deliveries from a local vendor 2x per week. We also have Cold Brew, Kombucha, and Beer on Tap (non-COVID times).
Some Meals Provided
Happy Hours
Happy hours are hosted regularly throughout the year
Fitness Subsidies
Team members participating in our medical plans are eligible for a variety of wellness subsidies.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Rightpoint offers support for ongoing training and support for job training and conferences.
Diversity Program
Lunch and learns
Rightpoint hosts lunch and learn meetings regularly.
Cross functional training encouraged
Promote from within
Online course subscriptions available
Paid industry certifications
One of Rightpoint's core values is Learning and we support team members for many different industry certifications.
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